American Leak Detection of El Paso

American Leak Detection identified the leak incorrectly. Their invoice says they will return to retest for up to 30 days if they get it wrong. We tried to call them back and they will not answer their phones or reply to emails. This company is not trustworthy and will steal your money.

Do not use this company. They made a mark, there was no leak where they marked... I understand people and even business make mistakes, however, this company did not accept their fault and refused to own up to there incompetence by not making a correct mark... I added pictures as proof... You can clearly see the big blue circle where they said the leak was FAIL. Called another company and they found the correct spot

Unprofessional, the young kid shows up acting like he's in a hurry and has more important things to do and they take forever to return calls... So sad that that they were recommended and are gonna lose a bunch of customers with this one

They never answered the calls I made.

I was very impressed with this company and the 2 technicians that came to our home and located the source of our water leak beneath the foundation. They were very thorough and professional. Their X' marks the spot where the plumbers will need to do the repairs. I wish they were able to do the repairs as I would have hired them immediately. I highly recommend this company.

Great service, courteous staff!!!!

They were a tremendous help. Prompt service and reasonable prices.

I was very satisfied with their service and punctuality

I was very pleased with the services provided by this company. The leak was detected the next day. The leak was exactly where it was marked with an x by this company. This prevented by office and hallway floors to be destroyed. The leak was in the walkway into the front porch of the house. Great job

I just bought a house and used this company to perform part of the property inspectios. I was so pleased with Phil's service, he performed the plumbing video inspection and was very thorough. He answered all my questions and seemed to be very knowledgeable. He was always on time, very friendly and provided written reports in a timely manner. I totally recommended this company!

I have never dealt with anyone as unprofessional as David and this company! We had a leak in our home and our plumber recommend the American Leak. David scheduled us at 1pm the next day and even called our plumber to meet him at our home. The next morning(10am) we get a call(not from David) that we are late to our 10am appointment. I explained that our appointment was not until one and we made arrangements with our work to be there at one. The guy said he would return later that day around 2. My wife called David to see what happened and to verify the new appointment and was told that he would not be able to do the job that day. We have two small kids and no water so my wife begged him to try to fit us in that day. He refused, said he is not going to do the job anymore and hung up on my wife. So if you want someone professional who actually shows up to the job dont call these guys. Call Roto Rooter or just about anyone else.

Never got a call back call. The job went to someone else.

We had a leak underneath the foundation. They found it fast, were courteous and knowledgeable.

Ive used Dave and American Leak Detectors to remedy several issues at our home. I've found him and his crew to be professional, courteous, and punctual at all times.

They never call you back. Left several messages on machine. Even the one time my husband actually spoke with a person they said they try to call back with an appointment...still waiting. I think they don't pay attention to you of its residential work.

Good luck with this company. They never answer the phone. We called them four times never answer. I don’t know what to say.

Very quick response

If you like having your time wasted, then this is the perfect water detection company to contact. I had an appointment set up for Monday morning. The appointment time came and went. No phone call to let me know why they weren’t here or why they didn’t make it. I was called 2 hours after my appointment window, to reschedule for the following day at 8 am. I agreed to the reschedule. Next day comes, I am contacted by the company that they need to reschedule yet again for another day. I called them to express my frustration about their responsiveness and they proceeded to tell me to contact another water detection company. Truly truly the most unprofessional company I have yet to deal with. I expressed to them that I have a leak and I don’t know where it’s coming from and that I have my children living with me. At which point, the man expressed that it was none of his concern and proceeded to tell me again to contact another water detection company. So, I did. I called Roto Rooter and they had someone dispatched to my home immediately. I should really be thanking the individual that works for American Leak Detection that told me to go screw myself in the nicest manner possible. Thank you for your outstanding service to your city. You truly are one of a kind good sir! Lol. If you have any problems, contact Roto Rooter!

My call went unanswered.

Not only did they detect where the leak was located but the guy who came out exposed it and left it ready for the plumber.

Never do Business with them, they don’t have the right equipment to detect leaks.

Communication with company was not great. Pool is still leaking.

Showed up early and were very professional and thorough. Will certainly call them again if we need to.

Great customer service. Although the leak was found in the garage, they were thorough to ensure it wasn't elsewhere or a possible second leak. Highly recommend.

Excellent, great customer service, the tech waited while I was on my way form work. He explained and was very informative.

I really appreciated they come helped my mom, very kind and professional. Owner has a warm heart.

They showed up on time, explained what they were doing and quickly finished their work. Workers were polite and knowledgeable and I would use this service again.