Mid Tenn Home Solutions, LLC

Amazing customer service and quality. Would highly recommend for all of your plumbing needs!

Mid-Tenn Home Solutions provided excellent, professional work. Very prompt service, with installation of a replacement tankless water heater in three business days from first contact. Solid advice on which unit would be best for me. Most reasonable price. Friendly, patient explanations on use and maintenance. This plumber bought this unit from his supplier: Rinnai RL75en, natural gas for outdoor use. When plumber Rocky Burrell initially phoned, he introduced himself to me and asked for my current Rinnai model (2006, R85e) and serial number. I also sent a picture by text to him. Rocky called back that Friday with an estimate. (Because this was a replacement unit and not an original installation, no new plumbing, gas or electric would be needed). His estimate was $2,885, which included Rinnai RL75en, labor, a valve kit to enable annual cleaning, and another visit here in one year (at no cost) to clean the filter and remove any debris. Rocky and his crew installed the new unit in 90 minutes on the following Tuesday. I could not be more satisfied.

I don’t write customer reviews, but I am doing it in this case for 2 reasons: 1) MidTenn Home Solutions was more than satisfactory in every way, and 2) My earlier request for an estimate to Lowes (in Lebanon,TN) resulted in an incredibly outrageous estimate. I hope others will not get caught up in this price gouging. The estimate from the Lowes contractor in Tennessee
was for $6,000! That’s not a typo. $6,000!, not for original installation but a simple replacement of one new Rinnai for my similar 2006, R85e exterior tankless water heater. The Lowes contractor was very courteous and professional. When I almost dropped to the floor by such an estimate, the plumber said “Yes, that doesn’t seem possible to be so high for a replacement unit.” With his phone on speaker, he double checked with his office and said “I’m sorry, but that is our price.” The next day someone from the Lowes contractor called to see how the estimate visit went. I told him the estimated price of $6,000, and he said, “That must be a mistake. I’ll send another person to give you a different estimate.” Ten days later, no one else from the contractor has contacted me. For decades, I have been a very satisfied Lowes customer. This was a shock!

One final personal note in this already lengthy customer review. When I spent a week or so, on and off, researching what tankless water heater I should buy to replace the one that had quit working, I came to these two conclusions: 1) Another Rinnai would probably be the best brand to buy. I know 15 years doesn't seem like a long time for a good tankless water heater to last, but mine has been used much more than usual because we have had a household of 6 younger people here for the last 10 years. 2). Researching this, I came upon a piece of very important information that was new to me: a fine water heater like my 2006 Rinnai can last even 20 years or more BUT it is essential to annually give it a thorough cleaning with vinegar and water. I Never did that maintenance. That is why I asked the plumber this time to install a valve assembly that would enable annual cleaning. The plumber said, yes the valve was a good idea, and that we would still need a recirculating pump to push the vinegar water through. He will bring his pump for the free check up a year from now, but after that I'll either have to find a recirculating water pump or get help.

Helped me with a plumbing issue. Great communicators and professional service.

Rocky did a same-day replacement of my home’s 40-gallon gas water heater after it malfunctioned on a Sunday morning. I am 100-percent satisfied with both the quality of the work and the price. What truly impressed me, though, was how Rocky helped me with something that had no connection to the work I had retained him for. I had rented a UHaul that morning and had picked up a freezer at a local big box store. With the UHaul in my driveway and the freezer still in it, I fell unexpectedly and suddenly ill. I felt much too weak to unload the freezer. Rocky sized up the situation and, completely unasked, unloaded the freezer for me and helped my wife level it. He didn’t have to do that. He seems to me like a genuinely decent person who strives to take care of his customers. I’ll most certainly call him the next time I need plumbing work done. I think you should call him, too.

Buyer beware!!!
Unethical business practices! Below standard workmanship! Price gouging! Horrible customer service! Rocky sent 2 kids to do a job for us and linstall a bath tub. When they left the tub was not level, not secure and the valve was crooked and stuck way out. The tub spout was not secure to anything it just hung there. We had to basically go over everything to make sure it was done right and secure the tub and valve by adding backing. Do yourself a favor and Stay away from this company, there just there to take advantage of the vulnerable homeowners who dont know better. Scamming seems to be the intent of this business, behind a so called history of pride of workmanship! When we asked about all the complaints Rockies answer was we are getting those prices and if you dont like it dont call us! Not exactly good business acumen or character for a business owner!

Rocky responded quickly and was able to determine what I needed and got it done immediately. I highly recommend Mid Tenn Home Solutions. Great job!

Great experience with Mid Tenn Home Solutions. John was my tech, got my new water heater in quickly and left the area clean. Had no problem getting my old one out even with the sediment issues. And Rocky the owner is very helpful. Thanks for good service from a locally owned business!

John Krauss was very professional, he replaced my kitchen faucet and worked on the drain in my bathroom and fixed the stopper in the sink in the spare bathroom. He kept me informed on what he was doing. Will definitely use them again as I will have a couple of more projects down the road.

Great experience using Mid Tenn Home Solutions for my job. Steven Brown was the tech and had Richard as his helper. These guys are a good crew and did a great job for me. The price was in line as well and I would use them again. Good experience. Tim in Murfreesboro. 2/28/2023

Honest, insightful, responsive, reasonable pricing...

Ben and Dakota came out to help fix a problem with my shower drain and separately, unclog an exterior drain. Both were very nice, polite, professional and seemed very smart. We talked through options for both problems and agreed on what we believed would be the best strategy. Both problems were fixed quickly and pricing was very reasonable.

I will absolutely call them again should anything pop up.

Rocky was excellent! He was on time, responsive, and professional. He answered all my questions and was positive about everything all the time. It was fun to talk to him, learn from him, and they did the job quickly, efficiently, and didn't break anything else in the process. Rocky is very thorough and I would highly recommend Mid Teen Home Solutions for great price, value, and work quality for the middle Tennessee area including Spring Hill, Columbia, La Vergne, Brentwood, Smyrna, Murfreesboro and Nolensville, TN

Rocky was on time, friendly, took the time to do a great job on a difficult clog. I definitely recommend Mid-Tenn Home Solutions.

Dakota and John came out to repair a water spigot that had frozen and cracked during the winter. They were on-time, knowledgeable and professional. The job required getting into a pretty cramped crawl space and they had no issues with that. These guys are a small local company and were much easier to deal with than the larger plumbing companies. On top of that their pricing was better than the bigger companies. Highly recommend, 10/10!

What an amazing experience with the company. Dakota and Tyler came early in the appointed time frame and had everything finished in a very timely fashion. Before the arrival time window was even over! I will recommend these guys to any and everyone I know. Pleasure working with you guys!

same day service Rocky and Richard were Professional and prompt. would recommend their services

Couldn't have asked for a better experience! We had reached out to several other plumbing companies in the area but no one was able to see her for weeks except for Mid Tenn Home Solutions. They came the next day that I could be home and diagnosed what was causing all of the plumbing issues in our 40 year old home.
We had worked with John who just came out on a early Saturday morning to replace our Sewer Ejection Pump. He was very professional and informed me of the entire process. The price for the job was very competitive against national average too.
Will definitely work with them again!