Description
When your plumbing system fails you, you need a team of professionals you can trust. Benjamin Franklin Plumbing® of Nashville is committed to serving homeowners and families with reliable and honest plumbing repairs in Nashville, Franklin and the surrounding areas. Whether you need help with plumbing repairs, installation, or maintenance, there’s nothing our team can’t handle. Our plumbers are highly skilled, trained, and licensed to handle any plumbing issue, no matter how big or small. If you need your plumbing issue to be resolved as soon as possible, contact our emergency plumbers today.
SERVICES
Drain cleaning, Faucet installation, Faucet repair, Garbage disposal installation, Garbage disposal repair, Outdoor plumbing system repair, Plumbing leak detection, Plumbing leak repair, Plumbing pipe repair, Pool plumbing repair, Sewer repair, Shower installation, Shower repair, Toilet installation, Toilet repair, Water heater installation, Water heater repair, Water tank repair, Bathtubs, Boilers, Camera Inspections, Clogged Drains, Commercial Plumbing Services, Drain Cleaning, Drain Clearing, Drain Installation, Emergency Plumbing Services, Faucets, Garbage Disposals, Gas Lines, General Plumbing, Heating & Air Conditioning, Home Remodeling, House Repairing, Hydrojetting, Leak Detection, Leak Repair, New Fixtures, New Plumbing, Outdoor Plumbing Services, Pipes And Sewers, Piping & Repiping, Plumbing Installation And Repair, Plumbing Technician, Pool Leaks, Preventative Maintenance, Pumps, Residential And Commercial, Residential Plumbing, Sewers, Showers, Sinks, Slab Leaks, Snaking, Tankless Water Heater, Tankless Water Heaters, Toilets, Tree Service, Tubs And Showers, Unclogging, Waste Management, Water Conditioning, Water Heater Installation, Water Heater Repair, Water Lines, Water Treatment,
Reviews
Adam was great. Personable, punctual, and did an awesome job for us. Highly recommended.
I could not have been more pleased with the service I received. Gary was awesome! Knowledge and professionalism was top notch. Would definitely recommend and will reuse them in the future.
Frank Walton
4 months ago
Very good experience in fixing 2 leaks quickly. Very helpful!
Thanks
Appointment was for 11 am. The technician was able to come earlier. Ben was capable, patient, and thorough. He will be who I call in the future. It's no wonder why so many people consistently provide good reviews for Benjamin Franklin's services. Thanks!
Belinda Bush
3 months ago
John R. did a fantastic job! Replaced 3 toilets, installed 2 new bathroom faucets, and fixed a leaky outside hydrant. Will definitely use Ben Franklin again.
Janice Shockey
6 years ago
Daniel and John arrived on time. They were courteous and professional and went right to work checking all my plumbing fixtures for leaks or drips. They rebuilt one toilet and serviced my Rinnai tankless water heater. I couldn't have been happier with their work and will definitely use them again.
Zhatonda Goodman
2 years ago
OMGGGGGGGG!!!!! THEY ARE THE ABSOLUTE BEST!!!!!😘😘💗💗I called them at 7am.At my house by 9am.Done replacing rusted old bath tub pipes and cleaned up! Didn't track my white carpet at all!And were DONE at 11am!BF y'all ROCK!!!!💯
These guys showed up on time, explained the cost, did the job, accepted my discount coupon and cleaned up. Drain seems good now. I highly recommend them. This is my second time using them and I will use them again if I have plumbing issues.
Bailey Davis
2 months ago
I'm honestly disappointed. My parents and I have used them for years, so when the water department told me that I might have a leak they were my first call. Our technician didn't seem like he wanted to be there. We told him the issue explained that our toilets run periodically, that we had no change in water pressure, no signs of damage that would suggest a leak, etc.He refused to let me move things out of his way instead shoving past or moving my appliances himself. He spent maybe 15 minutes total in both bathrooms before announcing there had to be a slab leak. He even said the toilets were bad but he doubted that was the issue.So we shelled out $600+ to have another leak company come out and assess for a slab leak (which took forever)Long story short, months later and $600+ later we did not have a slab leak. So now we've paid for a service we didn't need and have to pay even more to have the toilets fixed. I'm beyond frustrated and can't help but feel like Benjamin Franklin screwed us. This could have all been fixed months ago if the tech they sent had listened and actually wanted to be there.
Jack was very professional. I kept asking him questions and he was very polite in explaining how and why things work. Every thing was done in a timely manner and clean after he left. Highly recommend Jack and Benjamin Franklin.
Donna Richardson
6 years ago
Excellent service. Ben Franklin always keeps you posted on arrival time and is punctual. Out tech Daniel was very knowledgeable and attentive. He is personable and a pleasure to have in our home
Kevin Sanderson
5 years ago
Daniel was an amazing tech. He came after hours because my water heater was leaking and replaced it with a new one that night. He went above and beyond the call being professional and courteous the whole time. Everything works great. Thanks Daniel!
Company has been smooth to interact with, and Jonathan (our plumber) was exceptional—did a great job, adapted well to several complications, and was easy to work with.
Megan Callaghan Suitt
6 months ago
Fast response time and appointments available, they were on time and very professional and clean (wore shoe covers in the house). Colton was exceptional, went through everything before sitting down to go through what needed to be done. He explained the multiple options/pricing we had, honest about what we needed done and what was not needed (helped explain that our outdoor spickets were just loose and needed a quick tighten, no charge.) Gave thoughtful solutions and even future ideas to ensure everything would be running smoothly but never pressured anything. Thank you for your help today!
Jerry Henderson
4 years ago
I was most disappointed. I am usually quite pleased but this time I wasn't. The first person who came could not complete the job but promised he would return to finish. Another person came the next time and said they did not do that kind of work and left us without it being completed. Then we were charged for another visit which meant we paid almost $400 to get one commode fixed. Very disappointing.
The service was thorough and completely satisfactory. An extra bonus was the opportunity to pick Caleb's brain with questions about how other parts of of our house plumbing functioned.
ChrisJamie Hill
2 years ago
Erik was very thorough and determined. He took his time which I really appreciated and he communicated everything he did and did his best to fix the problem and told me if it doesn’t hold up he will come back and make it right so I am satisfied and happy. Sadly it’s rare these days to receive professional, thorough, or quality service but today I experienced this at my business with Erik! Thank you!
Emily Martin
3 months ago
I have always been pleased with Ben Franklin Plumbing and today was no different. I scheduled my annual whole house inspection (free with membership!) and I’m so glad I did. Most everything was fine but then we discovered my water heater has a slow leak and needs to be replaced! So grateful to Neal for spotting that and walking me through the next steps. Thanks!
Tankless water ,,, I wanted a Noritz Dealer and repair . No Heat from my Noritz , single digit weather,, here comes Tyler again,,, he had it all fixed up and we are up and going ,so impressed with Tyler, 2nd time he has been to my home ,,that I signed another service contract,,, GOOD JOB 😁 customer service as it should br
Danna Hammers
2 months ago
Dakota was very nice. I appreciated him covering his shoes when he came in. He talked us through the process and was very helpful. This was a great experience
Jack McNeal was called to locate and repair water leak around bathroom air vent on the roof of a duplex. I was very pleased that he was so eager to solve my water leak knowing that rain was quickly coming. Thanks again Jack and the receptionist that are always so responsive.
George Colvin
2 years ago
They performed an annual inspection of all plumbing in my home. They have provided service to us in our last four homes. All of the services listed above have been performed and they have installed a tankless water heater and whole house water filtration system. They also provide service to our children in their homes too.I can not recommend them highly enough and Ryan Marx is an Excellent Technician
Chris was awesome! He completed the work in record time. He was professional & thoroughly explained what he was doing & why. He knows what he's doing.
I've worked with Ben Franklin for 11 years. They're courteous, knowledge, and get the job done right the first time. They are premium priced, but they're worth it in my opinion. Plus I like the fact of having the same guy at my house every time versus a new & different guy each time.
Meghan and Tim Ondo
2 years ago
Great service with reasonable prices. Took care of everything we needed in just a few hours. Great overall experience. Made a bad situation much more manageable.
Stephen Faust
4 years ago
We recently purchased a home in Franklin and had several plumbing companies out to give bids. Ben Franklin dispatched Daniel out to our home to give us an estimate on replacing the main sewer line and putting in a tankless water heater. BFP beat the other bids by far.We were living out of state during the project, and not being there, I felt anxious about not being able to oversee the project, but Daniel kept me so informed by phone calls, texts, and even sending pictures along the way. I believed when I hired BFP that we would be in good hands, and Daniel and the crew delivered. I had a few other projects going on at the house while BFP were working. Another company hit the water line, and Daniel and his crew were able to repair the pipe right away. I needed to be able to have hot water and have the sewer line ready to go by the time we moved in, and all of the work was done in time.I can not recommend Ben Franklin Plumbing high enough. They want above and beyond my expectations. From Daniel, to Brad, Jan and Tammy in the office, Essex and Jack doing work out at our house, they all are top notch.
Kitchen drain was backed up. Ryan placed a protective mat on the floor prior to performing the service so that our floors would not get dirty or damaged while the machine did the clean out.
Great work - found the leak and repaired right away.
Tech was early for appointment and explained the process.
John Williams
5 years ago
I knew from the time I called them that this was going to be a smooth process. Very pleasant over the phone and set up my appointment quick. Daniel, my service pro, arrived within the 2 hour time frame they gave me. He was very knowledgable and patient with me. I kinda figured before I called them I would need my hot water tank replaced so I had some questions for Dan when he told me it would need replaced. I wasn't sure if I wanted to get a tank less or the standard hot water tank. Dan went through all the pricing and options for both. After getting a quote of $5100 for a tank less I decided to go with a high end tank with a 12 year warranty. There were some extra charges but he explained them along the way . In addition I also asked if he could check some other things while he was there and he had no problem taking care of those as well. He was not rushed and cleaned everything up when he was done. He then showed me how to use it and also offered a $7.95 monthly service package which I gladly accepted knowing I would make my money back with the annual service. I have previously used Mr water heater which did a fine job but after using Ben Franklin Plumbing I won't go anywhere else. They are priced slightly higher but do the job right and make sure you know what you are paying for. Thank you Daniel!
Great, prompt service! Daniel was courteous and professional. Explained everything to me and showed me what needed repair. Offered me alternatives, and explained cost of each, which I really appreciated.
Mike Kretsinger
3 years ago
Gary did an amazing job on my plumbing. He was patient and answered a ton of questions, he was friendly and did super work. I am very pleased with my experience with Benjamin Franklin Plumbing.
David Beasley
4 years ago
Extremely friendly from the first phone call through the technician visit. Fixed all of our problems in an expedient manner. Absolutely the best service with a smile... glad we chose them over some of the other local competition.
I worked with Benjamin Franklin to have a sewer line replaced, and not only did they do the job well, they stood by their work. There was an issue with the local water utility an Benjamin Franklin assisted in communicating with the utility, as well as ensuring everything was prepared and ready for the utility to fix their issue. Shout out to Brad and Scott specifically—I can’t imagine any other company going to the same lengths
The plumber that came to my house was very professional. Unfortunately the prices were ridiculous! They wanted almost $900 to install a new faucet $450 if I purchased the faucet myself. Needless to say, I did not use them for my repair.
Deborah Allen
2 years ago
We were ultra satisfied with the expertise and excellent work of the technicians... Their Care and concern for our needs were very genuine. We were extremely happy with a job well done. ⭐️⭐️⭐️⭐️⭐️
Emily Winesburg
6 months ago
The Ben Franklin plumbers came quickly, knew what the problem was and got the parts to make the repair. Also checked on past issues still under warranty. Ery professional and courteous.
Melissa Smith
2 years ago
It was a very good experience from start to finish. He was here for just a routine yearly checkup and ended up also unclogging a drain. Very respectful and answered all of my questions. He was very knowledgeable and I will definitely be calling again if future issues arise.
Michael Warren
4 years ago
Excellent service. Fast response and flexible with scheduling to accommodate my schedule. Friendly and efficient service. Would definitely recommend. From Tammy (who answered my call) to Daniel (who came out to do the service), a top-notch group all around.
Hired them for a whole house plumbing inspection. They did a great job found some issues and explained whet was needed to make the repairs.Definitely a good company to deal with
They showed up on time. Richard was very knowledgeable and professional. He resolved our issue quickly. I would highly recommend BF and Richard to friends and family.
Ryan was very professional, kind and easy to work with. He explained everything thoroughly , went straight to work and was done in a timely manner. I would highly recommend this company. The customer service team was very friendly and helpful too, no wait or voicemails, very efficient and friendly.
I had to have all of my water pipes replaced and Benjamin Franklin Plumbing did a great job. They completed all of the work in 2 days and both technicians (Zach / Chris) were friendly and professional. I would definitely recommend this company!
Tyler was super professional, knowledgeable and did a great job of explaining the repairs in terms we could understand. We love using Benjamin Franklin plumbing and appreciate the service and support they’ve provided us over the years.
John was awesome. He was friendly, efficient, explained what he was doing, did it. As an actual native Nashville son, I know there are other jingles and companies. But you call Ben Franklin, you won't get ripped off for plumbing and they won't try to sell you an air conditioner.
Richard Brown
5 years ago
Left me hanging all weekend and half of Monday before I was told that they would not come to my house. Its posted everywhere they service Rutherford county and that's where I live but I guess it depends on their mood if they mean what they say or not.Update. I raised the rating from 1 to 3 stars. If they would have actually honored their claim of servicing my area, I would not have called Lee Co. Preventative plan is much better and rates are cheaper. Also electronical is included, so thank you for not showing up Ben Franklin Plumbing.
Brad came out to check out whole house water filter after I received an independent water test report to make sure our system is working. Everything was well and there was no charge for the service!!!
Kathleen Hebert
6 years ago
Tammy is always helpful & polite. Dispatches quickly & efficiently. Aaron &Ben arrived promptly & did a good job unclogging a toilet. Only negative was that he suggested selling me a new toilet. I would appreciate service calls that don't try to sell me something in addition to what I asked for. That never seems to happen.
I called Benjamin Franklin hoping to get an appointment in the next week or so but they were actually able to come out same day. My service pro, Daniel, showed up about 40 minutes after I had first called. He explained how they operate, their pricing structure and told me about the Club offering which gets you a discount, a yearly water heater inspection and moves you to the front of the line for emergencies, so I signed up. The fix for my garbage disposal ended up being quick and easy. I don't know why I had been putting it off for so long. The ladies in the office whom I spoke with were also super helpful. All around, everyone I interacted with was pleasant, the prices were straightforward, I didn't feel pressured, and it just seems like a good company that I'd like to support. Highly recommend!
Donna Dencker
3 years ago
After waiting several days to have our regular plumbing company take care of our grinder pump to no avail,we had a serious overflow problem. We decided we must reach out to another company and called Ben Franklin Company. They were quick to answer our call and even more responsive in getting a technician to our home. Our technician , Ryan was extremely professional in his assessment of the situation . He demonstrated competence in his knowledge of the various pumps which enabled us to make a better decision.We were thrilled that he was able to install the new pump within hours! We would still be waiting on our old company to call back!! Needless to say, we feel confident in using Ben Franklin Company for all of our future needs!! Thank you Ryan and Team!!
Overall experience was great. Tyler showed up on time, assessed the problem, explained what needed to be done and gave a quote. All of which was done in a professional and timely manner. He even took time to answer questions about future projects we were considering and even provided with quotes for those without pushing for us to commit to those.
Colton was awesome. Will request next time for any service we need. Came out next day
James Mcfadden
a year ago
Colton Rehorn got to my house quickly and hit the ground running. He was very informative and polite and I will gladly recommend Benjamin Franklin Plumbing to anyone.
Great service. They fixed our house water purifier and it was under warranty so no cost.
Evelyn Leonard
5 years ago
Aaron with Ben Franklin came out to help my boyfriend and I at his condo. We were seeing a leak downstairs that seemed to be coming from the upstairs bathroom sink. Aaron came out and quickly assessed the situation & recommended a good solution for having the sink not drain back into the bathroom. There really wasn’t a plumbing problem, but Aaron’s advice was helpful for the plumbing infrastructure we have. Since I’m an Angie’s List member, the visit was free. Aaron gave us his card and offered to come back if we experience any problems. He was timely, friendly and was very knowledgable. We both would recommend him & Ben Franklin plumbing!
I called at 7 am and Ryan was at my house by 8:30. He quickly identified the issue and was upfront with what the process would be and how much it would cost. He was friendly and professional, and the issue was resolved by the time he left. This was the second plumber I called over the course of 4 days, thinking the first had actually solved the problem until 2 days later when we had a bathroom overflowing. If I had called them first, I could have saved the $400 I spent with the other plumber. I will be calling them the next time I need a plumber.
Chris did a great job. Fast and efficient. It was in the crawlspace so it wasn’t easy. He’s a great representative for the company. They were able to get out in short order when it was next to impossible to find an appointment
Catie Burleson
2 years ago
Had a great experience with this company. They came on time, assessed our problem and offered a same day solution. We had a new ejector pump in our basement installed same day, the day before thanksgiving! Very thankful for their service and would use again.
Denise McBride
4 months ago
They came to replace a piece which is part of the contract and explained the process and the reasons for the replacement. They were efficient, put everything back and remained masked as a precaution.
Michael Moody
8 months ago
Great experience! Tyler was professional, friendly and on-time. Thank you.
Luis Fernandez
6 years ago
Quick service call. They answered all my questions and even did minor toilet troubleshooting even though service call was for running a fridge water line in the garage. Have lived over 16 years in Nashville, and finally found our go to Plumber!
Jessica Roberts
a month ago
Benjamin Franklin Plumbing - Graham Robertson did a great job! Very responsible and thorough. I would definitely use them again!
William Eden III
3 years ago
Ryan identified the probably quickly and made the recommendation with no pressure, leaving the decision to me. Very happy with service and quality of work/replacement parts.
Installer was professional and easy to work with. He called before he arrived like I wanted him to. The price could have been a little better but overall satisfied with the service.
Lonna Hildreth
6 days ago
The plumber who came to my home was Matthew Burnham, and he did an excellent job. He found the problem right away and fixed it. He didn’t try to sell me on extra services. I believe he was honest, knowledgeable, and just a very nice person.
DAVEMOLESWORTHVIDEO
4 months ago
We live .2 miles from the road on a heavily-trees lot, and we’ve had 5 water lines breaks in the five years we’ve been here. Roots hit the old PVC line and bust the connections in half. And, there’s always the lag time between when it happens…and when you REALIZE it has happened.After a lot of deliberation, we decided to have a new pex line run to the house. Comes with a 20-year guarantee. Scott was the contact we had with having the service done, and he couldn’t have been better! Professional, personable, and knowledgeable. Laid out our options in a clear, concise manner.It’s a heft price to have it done…but the peace of mind of not having those issues anymore…or having them covered until I’m old enough to be dribbling into an adult bib made sense to us.
Most professional plumber/s I have ever used. They came the next day after I called. Every single person that came to our home was kind and knew exactly what they were doing. They were very neat and did a great job. I can’t believe they made this happen the day before Christmas Eve AND it was literally 0 degrees outside with snow and ice. I give this entire process a 10 out of 10. Thank you!!!
Had a great experience with Ryan from Benjamin Franklin Plumbing. This was the 2nd time he has come out in a one year period. He remembered us from the previous time and helped us find and fix our issue quickly.
Jeffrey Smith
2 years ago
Eric installed a new water heater. (I did not see Eric listed when the survey asked me to choose my technician). Eric was professional, courteous, and did a great job.
Colton was awesome…explained everything and was so professional!
They were on time very professional did a good job installing my water heater.
Richard Davenport
2 years ago
Had annual inspection due to my membership in their Benjamin Franklin maintenance program. My technician was prompt, courteous, thorough, and professional throughout the entire inspection. He pointed out helpful tips and also showed me certain things to keep an eye on going forward. I was very impressed with the service and will continue to use Benjamin Franklin for all my plumbing needs!
Chris Markham
7 months ago
same day resolution for a hot water pipe leaking into a dark and dingy crawlspace, cannot expect much better
Charles Mauro (chuck)
8 months ago
Clinton did a great job replacing the shower cartridge that caused a small leak to drip. He had the right unit in truck and the job was completed in very short order. Thanks for great service.
Scheduling was easy and scheduler was friendly. Plumber was on time, thoroughly inspected and explained issues and repair options. Very knowledgeable and has been with the company a long time. We had extensive repairs needed due to aging components. Repairs were made effectively and efficiently. The reduction by one star is for pricing.
Colton and Matt both came to install our new toilet. They were extremely knowledgeable and were very informative and very easy to work with. They explained everything as they were taking out our old toilet and installing the new toilet. Had more issues than we expected, and they took care of everything. Will definitely request them to come back again. Great customer service. Extremely happy with our new toilet!
Sheri Alford
7 months ago
Tyler did a great job on our annual inspection. He was thorough, knowledgable & professional. Everything we could ask for.
kathryn grant
6 months ago
Never disappointed with this company and any of their employees. I've used them for 25 years and they are always consistent and simply the BEST
Charles Clanton
2 years ago
Great Business to deal with! They follow up on their commitments. Their rep, Quentin Duane did a great job, punctial, precise, and professional, awesome company.
Carolyn Truscott
a year ago
Joe did a very thorough job of my home's annual plumbing inspection. He was courteous, funny and very helpful. As a single mother, I was appreciative of his advice about what kinds of things to look for to avoid bigger than necessary expenses. He was great. Thank-you Joe.
The technician from Benjamin Franklin did an amazing job. Well done, on time, quick, clean. Friendly as well.Definitely recommend this company! Very pleased.
I was very satisfied with the service I received. The technician provided an accurate assessment of the problem with a solution to resolve the issue. In addition, he was very professional throughout his visit. I strongly recommend this company! The price was affordable and greatly appreciated.
We needed a plumber and were having trouble finding someone who had the time to help us out. While out running an errand, I drove by Ben Franklin Plumbing and decided to stop in. Tammy promptly assisted me - understanding my needs and scheduling an appointment in two days (yay!). She was helpful and friendly.On the day of the appointment, we received an email that Ryan would be arriving within the appointed time, and moments later got a call from Ryan that he would be here in 30. Ryan was terrific. Knowledgeable, personable, and a quick worker. He was meticulous, detail oriented - doing a gorgeous job installing our (visible) water lines to our two tap sink. He had to bend the two lines up from the floor to the taps - they look symmetrical and beautiful, great work Ryan! He also installed our shower drain, head and valve - to perfection.Some reviewers say these guys are bit more expensive - well, our strong opinion is they are worth it!
I had a wonderful experience with Daniel & Kelsey. Daniel was very professional & proficient. He explained clearly what needed to be done & fixed my problem very quickly. I will definitely be using Benjamin Franklin plumbing again.
clayton nicholas
3 years ago
Daniel was our technician and he did a fantastic job. He was very thoughtful about the quality of his work and making sure we understood our options and the work he was doing.
Dakota was professional, friendly, and knowledgeable! Very pleasant experience.
Ian Mullins-Zugelder
5 years ago
Punctual, effective service. The associate who booked my appointment was super helpful, they emailed me a photo and bio of my technician when he was despatched and he was great. The only thing that prevented my complete satisfaction was that the price was higher for the service provided (sewage line clearing) than competitors'. However, the peace of mind knowing how well they did was worth it!
Mac was great as always. He gave us several options regarding our aging toilet and offered his opinion. He replaced the entire toilet and left the bathroom clean. I would not use any other plumbing service. Ben Franklin is the best at what they do. They provide quality service at reasonable prices. I recommend they to everyone that needs a plumber.
Daniel did a good job. He explained each important step carefully. He was conscious of COVID precautions. He cleaned up messes as they occurred. He worked efficiently. He anticipated consumer concerns.
Bryson was thorough, friendly and not pushy and he covered all the details well and put slippers on before walking through house and kept social distancing. Very good.
The rep that answered the phone was professional and courteous. John was the technician that performed the water heater replacement and instal of a new one. John was informative about what was to be done. He was neat and left the area clean. He was very professional. He was a hard worker.
There's no more challenging situation than having a major plumbing leak occur on a holiday weekend -- and Ben Franklin came through for us once again, squeezing in a service visit by Chris (who was already fully scheduled for the day). Chris contacted me while enroute to be certain he understood the nature of the leak and to ensure he had the most likely parts he would need. The repair was successful and we were able to restore our whole house water supply in short order. Not the first time BF has saved the day for us!
Allison Moeck
5 months ago
Called on a Sunday cuz smelling sewage in crawlspace. Tyler dispatched from hour away and used drive time to discuss problem. Was able to diagnose and repair quickly. Super informative about options for future improvement, even if company didn't offer one option.
John was pleasant and did a great job-looked over what I wanted done, gave an estimate of time and amount, and performed the work quickly with minimal disruption.
Sarah Sidwell
3 years ago
The company was very communicative & quick to respond & get us scheduled. Tyler was very helpful and communicated what he was texting & looking for well and offered understandable explanations of what he found.
Very respectful, timely, & easy to talk with.
Kelsey called to remind me of my appointment and again to state the BFP repair service was on its way. Tyler arrived shortly afterward. He introduced himself and then explained how the inspection worked. We had Tyler installed an in-house water cut-off on the main line...his recommendation with good reasons. He was very professional and polite.
Tyler was very knowledgeable and professional. Appreciated his guidance and explanations.
Bert Carroll
4 months ago
Plumber was prompt, knew what they were doing, and quickly fixed my problem. Trip charge is ~$80 + market rate for whatever your repair/work is. Dispatch does not know what the rates are, or at least will not quote them over the phone. Payment was through the plumber manually entering my credit card into his phone, which was a little concerning from a security perspective. Overall, I was pleased with the service, but feel I paid more than I might have with a different company.
Cathie Lazarus
4 months ago
Scott was extremely knowledgeable and answered all my questions. Thank you for your professionalism!
Aaron was super efficient and respectful - and VERY patient. I work from home and couldn't get off the phone to address his questions immediately, but he was very patient and understanding. Completed the repair in a timely manner, and was great all around! Thanks so much!
Tyler was great and arrived on time! He was kind, knowledgeable, and professional.
Jake Sommers
6 months ago
Colton was very thorough and detailed when talking through the issues. He was very professional and would recommend him to anyone having shower draining issues.
Marissa Sardar
4 days ago
They came super quick and got the job done! 10/10
Jessamyn Bradley
2 years ago
Chris was great to work with! He was there promptly on time, was very friendly and took care of my clog upstairs. Also, he identified two leaks in my roof that my HOA will need to repair. I think that the consultation fee was quite high, but Chris himself was great.
John was great! Very professional! My husband thought we needed a new kitchen faucet but he said we just needed a new part for the old one.
Always on time..most knowledgable...friendly..neat and cost for service very fair. Have been a customer for 20 plus years.
Dakota was our professional today and he was very thorough and informative. Never have we been disappointed with Ben Franklin 's service.
We had a toilet backup (our only toilet) in the middle of the night along with the bathtub not draining. Ben Franklin called back in about 5 minutes and said they could be here today, a Saturday. I assumed that it would be later in the day but they were on the way here about 8:30am. Service was great. Turns out the problem is in the street but we have the use of our bathroom for now which is awesome. I think we have found our new plumbers.
Peter Falkenberg
3 years ago
Daniel Stark was very professional, knowledgeable and competent in the installation of a new water heater for us!! He represented Benjamin Franklin Plumbing very well. We will recommend both to all of our family and friends!
Gary did a good and thorough job fixing my leaky toilet. He explained in detail what was causing it to leak. He offered different options to fix the problem from the basic option of replacing the faulty parts, to the premium option of replacing the whole commode. He didn't pressure me to go with the most expensive option. I would definitely recommend Benjamin Franklin Plumbing and will contact them if I ever see any plumbing issues arise again.
Very professional was Mr Tyler. Took care of all our needs.
Justin Van Dam
a year ago
Bought a house that had a water heater installed by Benjamin Franklin. Since it looked like a very poor job, I called an asked them to come out. Their service manager arrived quickly and was certainly a nice a person, but they clearly did as minimal a job as possible. They also let a tenant make installation decisions instead of talking to the actual owner of the home and now the exhaust of the water prohibits the garage door from opening. They wrote a note that says not responsible for damage from garage instead of simply doing the job correctly. Would absolutely not recommend any one use this company if they want it done correctly.
Caleb Daniel was highly recommended by a neighbor who is also a past customer. After 9 days of dealing with a less-experienced and very rude plumbing contractor in Franklin, there is no doubt I will not hesitate to use Benjamin Franklin again.
I've used Ben Franklin for ~20 years. Always upfront about everything, and only once have they made an error, which was quickly resolved without a hassle.
Matthew did a great job installing our new water heater. He was professional and answered all of my questions. Company was able to come same day for a quote. I’m very happy with the work everyone did. Thank you!
Scarlett Bernier
2 years ago
Hot water heater pilot light was out. Ben Franklin got a technician out first thing Saturday morning and fixed it quickly - these guys are great!! Awesome service!!
Jonathan & Quentin were professional, kind, great at explaining things, and got everything fixed quickly! Highly recommend!
Hot water heater died. tech arrived fairly quickly and replaced it very quickly. Pouring rain and late evening time made no difference. service was great.
Scheduling was quick and easy. Quality work.
New water heater…did cost a lot but done well & I now feel safer Quentin saw that my gas water heater was not vented to codes…now down right!
Cathy Wright
11 months ago
The plumber came out with a price sheet that showed different levels of pricing. Hundreds of dollars to replace a shower faucet (Said he had to raise the level because the trim of the faucet. He said it was inside. Whatever.) He said the faucet wasn't in stock and he had to come back later when it came in. Then he signed me up for their annual maintenance program. He gave me his card that said if I used him for another job I got a certain percentage off. He was both a plumber and a salesman! Jacked up the price to get a commission I'm sure. I had another plumber look at it. He fixed it within 30 minutes. Charged $50 including the $15.00 part (in stock) at Lowe's. I called and asked to cancel my membership (I feel like a fool falling for that.) I asked the woman to send me an email saying it was cancelled. She said she didn't have email. Whatever. I asked her to have the manager email me. She did and said the membership was cancelled. I told her I didn't need the repair anymore. She said someone would call me about that. Four days later they haven't yet. Stay far away from Benjamin Franklin. My message to them is don't overcharge. Don't prey on customers. It's just not right.
Thank you Ryan for helping us again!
Always thorough. Always friendly. Always tidy. I have confidence in your service. Glad we know who to call when or if we have a real emergency. Thanks.
Tyler performed our annual plumbing inspection and annual tankless hot water heater service. Prompt and thorough. Recommend their membership program.
Enrique De Boni
4 years ago
Kelsey called us to inform us that Gary, the technician, was on his way to our house. Great service. And Gary Price was, as usual, the reliable and professional technician who we can trust. Excellent job !
Karmel Prater
4 years ago
I had to replace my water heater and was interested in a tankless. But my electrical set up was not cost efficient. So Jeff recommended a hybrid. It was on the expensive side but it comes with a 10 year warranty and it will help reduce my electric bill. In 10 years it will pay for itself. Well I'm here to tell you that in my first month it has saved me $115.00 on my electric bill. The way it works it actually reduces the heat and humidity in the garage. The plumbers showed up promptly and had it done in no time. Leaving me no mess to deal with. I would recommend this team to anyone.
Matt did an amazing job handling out plumbing issue. Highly recommend Ben Franklin plumbing
Ronald Genendlis
a year ago
Was a great experience guys were solid. Came in did everything in a professional manner. Would use them again.
Water line broke in the front yard, I expected several days of digging but Bryson went right to the spot, dug and repaired it all, filled the hole back in and there’s almost no sign that he was there. Excellent.
I should have listened to several of these complaints beforehand. First of all I want to say our technician was fine. However we realized they overcharged us exceedingly for what we needed replaced. It was $500 for replacing our Moen bathroom faucet cartridge and shower faucet cartridge!!! Going with another plumber they are charging us less than half that price! Also Moen offers lifetime cartridge replacements which we just found out from our new plumber. Just labor needs to be paid. Something ben Franklin failed to inform us of. We are never going with them again. If you want to give lots of your money away for a service you can find cheaper elsewhere go ahead.
Ben did a great job of communicating with me through the entire job. The job came in $500 under another large home repair company's bid. Great value!
Easy and kind/ was there quicker than I anticipated, which was a blessing!
Great experience thank you so much!
Kathleen Hendren
2 years ago
Quentin was very professional and pleasant to work with. He explained everything that he was doing and offered options to repair our plumbing issue. He fixed the problem completely as he explained. We are very satisfied and highly recommend Benjamin Franklin Plumbing and also recommend Quentin as your technician.
Needing a professional plumber was a new experience and I approached it from a different angle than originally the way I wanted. I couldn't figure out the pricing structure to compare the more well known businesses, so, I picked the one that was the most pleasant to me on the phone. Only one stood out and that was BF Plumbing.Owning my own business for many years, made me observe many different aspects of what I thought a professional business should have: professional courtesy, promptness, honesty, no hard selling, explaining the problem and letting my wife and I decide what was best for us, professional phone communications, informing me as to who was going to be coming to my home, plus, expecting the quality of the work to be of professional expertise. They even supplied a photograph of the girl, Jan, that I had been talking to plus the person coming to do the job. The company called and Caleb also called to keep me informed about his arrival.Caleb was very professional and after he evaluated the problems, we sat down and talked about the possibilities we had to choose from. He did the work with a great attitude and everything he did looks totally professional. He knew how the invoicing works with the company and we were able to feel very comfortable once the experience was over.I thank them for their wisdom and exposure to the world of professional plumbing.DJP
Anthony Thomas
7 years ago
Max did a great job! He was on time, very polite and helpful. He cleared out a large hair clog for us, and then informed me that I needed to call somebody for service on my septic system. He was very adamant about it. It's a good thing he pointed this out. When I got septic service late that day, I found out that my tank was packed full. I am really glad that Max was so insistent, otherwise. I would have had problems for a few more months. I will always call Bejamin Franklin Plumbing when I need help.Sincerely,Anthony E. Thomas
kevin mulder
7 months ago
The scheduling, flexibility and communication were fantastic, and then the work pricing and honesty were top-notch.
Our sink had a leak in the faucet. BF sent out Quentin, who arrived in a timely fashion. Quickly and accurately, he diagnosed that our faucet was broken and we needed a new one. I was really impressed with the speed and professionalism of BF plumbing. I will use them again.
Willing Howard
4 years ago
Very courteous, professional and transparent with the cost and all of the work that would be done. They were fast and efficient over the phone, showed up the same day (even early, after they called to ask if that’s what I would prefer). Ryan (our service technician) did a great job!! He was very friendly, answered all questions I had, provided insight and made recommendations regarding ways to further improve and protect our home. I would definitely recommend this company, and I look forward to using them again as a source for quality work and trustworthy employees.
Reagan Frazier
2 years ago
Colton arrived promptly and corrected a water flow problem and then gave me a very reasonable estimate to install a new electric water heater and replace a leaky main water valve. Colton did an excellent job installing the water heater and I am very happy with his work and the new water heater. When I call Benjamin Franklin in future I will gladly request Colton.
Daniel was great! Took the time to explain to me what was needed and then took the time to explain to me what to look out for. Excellent service! Signed up for the membership. Won’t be using anyone else.
It's not a fun day when you have plumbing issues in your home. However, Ryan from Benjamin Franklin Plumbing was beyond my expectations. He was professional, knowledgeable, patient in answering all of my questions, unhurried, and, most importantly, solved our problem. It was our first time to use the services of Benjamin Franklin Plumbing and we will DEFINITELY call them again if and when we have problems in the future. Thank you, Ryan, for doing your job so incredibly well!
Carter Dorton
3 years ago
Jack and Eric were beyond exceptional. They finished nearly 3 Hours ahead of schedule, kept me updated regularly, and were extremely friendly. Benjamin Franklin has been nothing but great! Pricing was fair and honest, the way it should be. Highly highly recommend!
Monica Warren
a month ago
Colton was professional, efficient and friendly. Great experience
Frances Assink
2 years ago
Colton did a great job! He quickly determined the pressure regulator was bad and fixed it quickly. We are very happy with our plumbing repair.
I have used Ben Franklin for years and am always happy with their service. I am a Diamond Club member so they inspect everything once a year to keep my plumbing in good condition. A bonus: The grocery list pad that is a magnet on the fridge!
Jiji Concepcion
6 months ago
Quentin was very professional and helpful. He even gave advise on other things to do. He was thorough and was also great at explaining the work that needed to be done, the service price, warranty, membership. Very very positive experience.
Rachel Johnson
2 months ago
Very happy with the service , would recommend to anyone needing help with water heater issues
William Pierce
5 months ago
Courteous and on time.
Quickly troubleshot our issue and repaired the problem. Would definitely recommend.
Wonderful work. Benjamin Blake was so helpful and explained everything before doing any work. He went above and beyond to get us fixed. Thanks
Melanie Carter
8 months ago
Benjamin Franklin was fast and professional, they were even able to get someone out earlier than initially scheduled and called to confirm. John was awesome! He was knowledgeable and professional, had my needs fully resolved quickly!
Gary did excellent work. He kept me informed and explained everything he was doing throughout the day. We had a kind of complex job but Gary worked with our equipment supplier and came up with a solution. I will hire Benjamin Franklin Plumbing for our future commercial plumbing needs.
Ryan Mitchell
8 months ago
Alex was amazing, he was happy to help with a great attitude. This was possibly one of the best interactions customer service wise that I’ve ever had
I needed a new water heater and called BF. They came promptly, Dakota, the tech was very friendly and personable so I gave them 3 stars. I'm sure they would have done a great job but I just couldn't get past the estimate they gave me. I contacted another reputable plumber with all 5 star reviews and got the water heater installed for almost half the cost of BF.
We had two separate issues and used Benjamin Franklin to resolve both. We needed some new shower faucets installed and Aaron K did a great job getting them installed correctly. He also showed me how to do some projects myself. Joe came on a follow up visit when a pipe broke when I was trying to swap out drain plugs and fixed the broken pipe. Both arrived on time, did a great job, and cleaned up afterwards.
John Curthoys
3 years ago
The service was excellent. Chris was the technician but he is not listed as I think he is a new member of the team. He was really great, identified the problem, explained it to me along with next steps and then finished the job ahead of schedule. I also thought the pricing was very reasonable. Overall it was an excellent service experience.
Catherine Woodroof
a year ago
The guys from Benjamin Franklin were awesome! Very professional, AND my dogs loved them. :-)
Gaby Polycarpo
3 months ago
Awesome professional, quick response and technical knowledge to offer a better solution to solve the issue. Would recommend his again.
The lady that took my call was very nice and happy. Colton was also very nice and explained everything he was doing and gave suggestions for my future plumbing needs.
inspiredbykelly
8 years ago
I just used Benjamin Franklin Plumbing and I was very happy with the service. Daniel came to fix a water heater that we had been having problems with. From the moment he walked in the door, he was very knowledgable. He immediately figured out the problem and got to work fixing it. He went above and beyond to make sure that everything was fixed and done right before leaving the house. Thank you so much for your help!
Benjamin Franklin had an earlier appt time that worked great for me. Quentin was very personable and knowledgeable. He inspected our water heater as well as did a thorough inspection of our bathrooms as well as kitchen. I am very pleased with the service and time. I highly recommend Benjamin Franklin.
Brian Campbell
3 days ago
Matt did a phenomenal job!
I thought the cost was high, but the plumbers were efficient. A few months later and there’s a problem. The flush handle still works but not as it did. It has to be returned to the original position manually instead of going back on its own.
Kimberly Lindahl
2 years ago
Caleb exceeded my expectations in more ways than one. He arrived at this same day appointment a bit early which was most appreciated. He was professional & courteous. He went above and bey to expeditiously complete all of my plumbing concerns.
Meredith Cheatham
2 years ago
We’ve had a handful of mediocre and disappointing experiences with other plumbing companies but this wasn’t one of them. Gary was friendly, knowledgeable, and thorough. He was able to diagnose our issue by running a few tests of different scenarios of what could be causing the issue. We are very pleased with our experience and will call Ben Franklin plumbing for our next plumbing issue.
Jason Milner
9 months ago
My girlfriend’s plumbing was not draining. Something is backed up. I assured her I’d take care of it and call someone to come look at it while she was working all day. I called Benjamin Franklin to schedule an appointment for her since she can’t be on the phone during work hours. Some self entitled young woman answered the phone and refused to help me schedule an appointment because I wasn’t the home owner. I explained that she was working and didn’t have time to call while at work. All she could offer me was rudeness. I was trying to do the right thing and take care of this for my girl, but this toxic feminist refused to help or offer any options as she talked down to me and refused to help. Unbelievable who companies hire these days…. I called another company and they were very polite and understanding. They are on their way out right later today. Probably for the best. BFP overcharges anyway.
Great experience. Very quick response time and Colton was very knowledgeable.
Great experience with Daniel. Arrived on time and did the work thoroughly while also communicating the details of the job. High recommend.
Shaun Gregoire
2 months ago
We lost hot water while we had guests visiting. Tyler came out within an hour of our call. He had us back in business 60 minutes later. Very courteous and efficient. It’s nice to have a reliable plumber we can rely on.
Patricia Belfield
5 days ago
John was terrific. Explained how the plumbing works and options to improve. So pleased with the excellent service!
Mike Freeman
6 months ago
Showed up within an hour of calling, was presented with, what I would think, is just the worst situation possible and he did it with a smile, somehow! Great job getting our stuff fixed and I’m thankful!! He walked me through what happened, and what I can do to keep it from happening again. And when he left it was all cleaned up!
Jeffrey Falvo
7 years ago
Excellent service. It was a last minute issue with our plumbing, several other companies were not available so I called Benjamin Franklin Plumbing however Tammy was able to schedule me in. Daniel was our service person was ontime, professional and did a great job repairing our issue.
Kate Goeringer
a year ago
Friendly & fast service. They have lots of parts on the truck and we’re able to diagnose the plumbing issue we had quickly.
Mark Crawford
3 years ago
BF Plumbing was fast, efficient and did a great job fixing our problem. Workmanship was outstanding. Thank you for everything!
Franklin Griffin
a month ago
They took care of my anxiety and answered all my questions. They had to come back and take care of an issue. Everything is fine now. Great job these guys did.
Mandi Cannon
6 months ago
We’ve always had great experiences. Dakota fixed an outside faucet that was leaking and did a home inspection and tightened up some bolts and changed the battery in my touch less faucet for free. Always friendly and quick.
sharon thompson
4 years ago
Tyler was on time and got right to work on my water heater. He explained what he was going to do and why it was important to the life of my water heater. He was polite and courteous.
Aaron Aguilar
7 years ago
Monty was a lifesaver! My wife's wedding & engagement rings both got knocked down the bath drain over the weekend. I called Ben Franklin Plumbing first thing Sunday morning and Monty arrived within 2 hours. He was very polite and professional and best of all, he was able to retrieve the rings!I will definitely be recommending Ben Franklin Plumbing from now on.
Zachary and Joe did a great job. They were professional and on time. We would definitely use them again.
Valarie Brown
8 months ago
Scott was very prompt, explained what needed to be done and why. Cleaned after the work. Friendly and enjoyed talking with him. Provided a quote for needed repair to outside sewer line. Thanks for continued great service.
It’s great service in Nashville Tn
Kimbol Purkerson
2 weeks ago
Quentin solved my issue with diligence and had a great personality as well!
Rosalind Womack
6 months ago
As always, Benjamin Franklin Plumbing was on time, texted to let us know when they were coming, respectful of our home. They gave us options and pricing before starting the work. Also very friendly! I recommend this company every time.
Project Optimizer
2 years ago
Incredible company. Jan at the office, Scott in sales and the entire crew of technicians are all top-notch. Incredibly responsive to urgent needs, they do great work and are a pleasure to deal with. I can’t recommend them enough. Huge thanks to Jan for working us in so quickly to their schedule for the urgent needs we had with an emergency bathroom repair. Thank you again!
About 5 years ago this company installed a new sewer line from the house piping to the city main. They also installed a new water line from the house to the meter. They put in a cleanout pipe too by my house.These guys are SO Professional and don't mind how many questions you ask.Last week I called because the cleanout they installed 5 years ago was flooding. (If I had not had the cleanout, it probably would have been a disaster in my house/crawlspace). They came the next day and diagnosed the problem. Where the pipe was connected at the street had settled and formed a lip that was collecting debris and that was where my clog was.They told me that the following Tuesday someone would come out and fix the pipe connection AT NO COST TO ME BECAUSE IT WAS UNDER WARRANTY.... !!!! Amazing!!!! Someone honest who actually follows through and takes care of customers!!! Needless to say I was extremely happy I had used them when I bought this house and they STAND BY THEIR COMMITTMENTS. They are honest and very kind. Most places would have charged for labor on the fix..... NOT THESE GUYS!!Also want to thank the man that was with COLTON. JACK AND IAN FIXED THE PIPE ON TUESDAY MORNING just as COLTON has told me.I am SO VERY THANKFUL.I have also used them to install a disposal in the kitchen. I will ALWAYS Call Benjamin Franklin Plumbing in Franklin, TN.
Ryan was fantastic! Prompt, professional, and very friendly! Will definitely request him by name for any future visits
Graham was pleasant all the above and we appreciated him. We will ask for him any further help we might need. Thanks
Robert Campbell
3 years ago
Justin was very helpful in getting this completed. He found that the main water line had a small hole in it but, the line was a form of plastic that was used in the 1970's. This line was laid in our yard in 1974. This type of plastic is no longer used and is known for leaking over time. The line had to be replaced. Justin kept things moving by helping to arrange financing. The next morning a two man crew was on site and did a professional job of removing the old line, replacing it with a new line, and seeding the construction area of the yard. I want to thank all the Benjamin Franklin personnel involved with this project.
Benjamin Barrett
4 weeks ago
Neal with Benjamin Franklin Plumbing was the best plumbing technician I've ever dealt with. After multiple other plumbers temporarily fixed my leaking problem, Neal went above and beyond to help track down the source and give his expert advice. He cleared my shower's drain, checked my septic tank to make sure there wasn't any other clog, and thoroughly explained to me what he believes is the source of my problem. Also, he did it all with a friendly smile and a personably touch. I'll be requesting Neal and Benjamin Franklin Plumbing for all of my plumbing problems in the future
Chris came and diagnosed our problem for us and even though we didn't elect to have him fix the problem, he waived our service fee bc we just had some major work done from them. Chris was super friendly and took the time to give us our options and a few moments to discuss them before making a decision. Any time we have used Benjamin Franklin plumbing we have been satisfied and working with Chris was no exception! Thank you Chris!
Overpriced!The plumber came when scheduled and he was pleasant to deal with. He replaced our washing machine drain and trap and added a Studor vent because it was not vented properly. We have a full basement so access was not a problem. It took 4.3 hours including some time to wait for delivery of supplies by an associate. The total charge was $1096. The service charge was $49 and I estimate materials (Studor vent, pipe, and fittings) cost to be $70 retail. That comes to $227 per hour for labor! The operations manager reduced the price by $300 (i.e., the original charge was $1396, which would come to $297 per hour for labor) after we complained about the high price, so I guess it could have been worse. I feel confident they fixed the problem, but I will look for a more affordable plumber next time.
Lady Hotpants
2 years ago
John did a great job. It took a couple visits to fix our shower handle because the original was so old there were no replacement parts. They did not charge me until I got a new handle to install. John did it quickly, even with my cat’s “help”. Friendly and professional and likes cats- you can’t beat that!
Monty the service technican who came out to the house was great! He was very knowledgeable timely, and even spoke with me about future problems I had never thought about. He finished my repair in less than an hour as promised and did a great job. I am so happy to have found a plumbing company,and even more happy about having such a great technician. Would recommend highly to anyone looking for a plumber!
They did a good job. Rerouted intake water cut off valve and pressure reducer from crawlspace to easy access in garage!
Ryan arrived in 23 minutes after my call. He was polite, friendly, and VERY competent. He completed the work is less than 1 1/2 hours. Expensive, but very well done.
Corey Bethurum
3 years ago
Fantastic work. Fixed other issues I was not even aware of. Signed a service agreement right away. Will use again. Well worth the time and money spent.
Called to investigate a suspected leak in our bathroom. They arrived within an hour of calling, helped us identify the problem, and recommended other professionals to assist. Very positive experience overall.
I always get great quality service from Benjamin Franklin Plumbing. My go-to plumbers for years! Colton very quickly figured out where the frozen pipes were during this arctic weather, defrosted them and had hot water running again in no time. When I had a sewer line break Jack very quickly and professionally replaced the line buried 8 feet deep. Always Exceptional Service. I highly recommend Benjamin Franklin Plumbing!
It took two visits with 2 different people to diagnose the problem and reprogram the water heater but they were responsive and persistent.
Jean Lindsey
6 months ago
I received a quote for a water filtration system. Scott was very knowledgeable and helpful.
Matthew Kuss
3 months ago
Tyler was prompt, patient with my questions, and did a great job. If I ever need more plumbing work I will be asking for him by name.
Christa Adams
7 months ago
He was very friendly and thorough. He didn’t suggest unnecessary services and still inspected plumbing related task. I would definitely suggest using them and i will continue to use them in the future!!
Jenny Severson
a year ago
John Russell is one of the best! SO kind, professional and knows his stuff. He’s been out to my home twice: once for leaky faucets and once to fix my hot water heater. They were able to come out the same day! Will always call Benjamin Franklin and will always ask for John!
Graham was very helpful and efficient with our annual plumbing inspection!
Jim Tarwater
3 months ago
Always satisfied with the work by Ben Frankling Plumbing! Graham was great to work with and very engaged. Have used this plumbing service for years and will continue to do so because of workers like Graham!
Phillip Barber
2 years ago
Erik did a great job. He is very professional, courteous, and above board. It was a distinct pleasure to have had his good humor, knowledge, and abilities in helping solve my problems. I was very pleased with Benjamin Franklin Plumbing. I have used them for years and they are the best plumbing company in Tennessee.
Jennifer House
2 years ago
Gary was on time, very professional and wore his mask the whole time he was working. He went out of his way to try to find the cause of the problem and repair it which was much appreciated. Great service and would use again for sure.
These folks are the best! Complete check-up of all plumbing fixtures and even checked under the house for any water leaks. Ben and Eric were both very professional and knowledgeable. I would highly recommend to all.
Very professional & went above & beyond to get our water restored as quickly as possible.
Douglas Morris
7 months ago
Gary did plumbing work at my house twice within the past month. On the first visit he cleared drain pipes under my kitchen sink and recommended regular monthly treatment with drain cleaner to prevent future build-up. On the second visit he installed a new garbage disposal. On both days he was prompt, polite, and efficient. I highly recommend Gary.Douglas Morris
Ambar Bongirwar
a week ago
Excellent service and immediately responded with efficient work.
They were on time, professional and friendly. Additional work needed to be done and I was charged the original cost quoted. He explained things to me and kept me updated of what was going on. Will use them again in the future.
Caleb was extremely professional and knowledgeable with the installation of our water heater and pressure regulator. He answered all my questions and taught me about my water heater and how the pressure valve works for my house. I highly recommend BFP for any of your plumbing issues. We’ve used them for a kitchen sink install, complete bathroom redo, and new piping in our 2nd bathroom. They also honor servicemen and women with a 10% military discount. Great company all around,
Had a clog in our main line, called and they were able to get to the house that evening. Technician was kind and professional, and identified our problem as a “soft clog.” He was only able to clear 1/3 of the line, which cost about $500 and it does not have any warranty (warranty is apparently standard if they clear the clog). He tried to upsell me on a jetting service for another $900 to clear the rest. He said without jetting there was nothing more to do and said to call the city and see if they would clear it. The city said the clog was clearly on the private side of the line so it is my responsibility. I’m no plumbing expert, but I was disappointed to pay $500 for someone without proper tooling to clear the clog. In the past, other plumbing services I’ve used at other houses have had cutting heads to use to clear pipes, but that was apparently not an option here. There may well be a good reason for that, but it was certainly frustrating to pay that money and not have a real solution.
Ghost Zero (Ghost Zero)
a year ago
The Technician Gary who showed up was extremely unprofessional and basically tried to upsell me a new toilet tank for $900. When I said NO and requested the part number that is needed he claimed I was having an attitude and walked out of the house. I asked what attitude if I am paying for service I would like it to be done right. Then he said if I go to Ace hardware and pick up the parts it would be additional $200. My God $1100 to repair a toilet tank that is leaking. The entire job cost less than $25 to fix, not $1100. These people are worse than sharks at the bottom of the ocean. I would never used them again or recommend them to anyone. Do your self a huge favor and stay away from Franklin plumbing.
Quentin was very professional. He did a thorough inspection of all our plumbing in our rental condo in preparation for new tenants. Very happy with his work and have complete confidence in his assessments>.
Katherine Phifer
2 years ago
I was incredibly happy with my service. Chris arrived with someone he was training and both were punctual, professional, thoughtful and helpful. They went above and beyond to make sure I was happy with their service.
Patrick Noon
6 months ago
Upfront and honest about pricing, efficiency, and reliability of all options we were considering for a new water heater. They also beat the price (and warranty) that other plumbing contractors offered.
Ryan and Kelsey were great! Firstly, Kelsey answered the phone on the second ring and is very professional! Thank you, Kelsey! Secondly, Ryan was timely and called to update me on the issue with my garbage disposal. He even ran water and let me hear the disposal working over the phone. Both Kelsey and Ryan were courteous and I appreciate their professionalism. Thank You!
We had a great experience with ryan! He was courteous, kind and explained exactly what he was doing. We have used Benjamin Franklin plumbing for several years and would not think of changing.
Gary was very professional and knowledgeable! We thought there was a bathroom/plumbing leak. He checked everything and assured us that there was no plumbing leak. We are very grateful to him for his outstanding service! We will definitely call him/Benjamin Franklin for all our future plumbing leaks!
Ariana Roselip
a year ago
The guys that installed our water filtration system were great! They were timely and knowledgeable. They were both very professional we will always use Benjamin Franklin Plumbing!
Gary Price was very quick to get onsite despite it being a Sunday night. He was courteous, friendly and thoroughly explained everything. He did a great job and was very efficient.
Chris did a great job, very professional and prompt. Have been using Ben Franklin for years and will continue to do so. Great service, and they stand behind their work.
Tyler was knowledgeable in helping with my problem sink, and he offered several suggestions as solutions. He was patient and efficient. I was very pleased with his professionalism and work.
From start to finish, this company was very professional in helping us deal with a water heater leak. We told them on the phone we weren't sure if it could be repaired or if we would need a new one. They got us an appointment the next day, even called when they realized they had an earlier availability the day of, and sent us quotes for every possible outcome. The repairman was very professional and polite. Poor guy got sprayed with hot water and was more worried about getting a fan on our drywall in the garage than his soaked pants! He even stuck around when we weren't sure if we had been charged the right amount, called the office himself, and we got an immediate invoice emailed to us while he was standing there making sure everything was good! We couldn't be more pleased with this service and will certainly use them in the future!
Mark Mitchell
4 months ago
John Russell did an excellent job with our issue. We needed a professional to test our shower drain and pan for leaks. John was prompt, professional, and efficient in his testing. Thanks!
Karen Czarnecki
4 years ago
We had a water reduction valve leak. Benjamin Franklin was able to respond quickly. The part was on the truck and Gary was able to get it changed out in no time. The pricing was upfront so we knew exactly how much it would cost. Overall, the price was as expected for parts and labor. Customer service rep Kelsey and tech Gary were as nice and as helpful as one could hope for as the problem was corrected quickly.
Customer service and scheduling were great! Daniel was prompt, thorough, and professional throughout the job. He gave a detailed and accurate quote for the work completed. I'd recommend to friends for excellent service.
eugene gillespie
3 weeks ago
Dekota did a great job
Kathi Gustafson
2 years ago
They're a little pricey, but I had my shower leak fixed within a couple hours of my call. Very professional, but a little pushy with the scare tactics about my water heater. I know it's old.
Ryan (and his trainee) were very professional and replaced a kitchen faucet with a new Kohler, a big improvement. I appreciated the great service and Ryan's efforts and his cheerful attitude. Good job.
Chris is awesome. He came for an emergency call on a Sunday night and showed up within the hour. He was very professional and knowledgeable and within 5 minutes of showing up, he was able to evaluate the issue and identify the problem. Would highly recommend Chris to friends and family for their plumbing needs!
After several weeks and a very expensive repair, our water heater is experiencing the same problem as before they first arrived. SO far they have been unsuccessful at diagnosing the problem and had us replace a very expensive circuit board which did nothing. We are contesting the charge for this and hopefully they will return the $400 we paid for this unnecsary repair and hope they can figure out the problem as we like using them but so far they have not been succesfull completing the job.
Kellen Maurice
a year ago
Great service technician. Genuinely listened and addressed all my concerns. A valued asset to any plumbing business! John is true professional.
Kristen Hudson
7 months ago
Quentin was very professional and provided great advice for the water tank in our home.
Replace new hose bibs outside faucets and made sure I understood exactly what he was going to do to fix the leaks. Very detail in his explanations to make sure I understood the best way handle the operation of the units that gives the faucets a longer life. Caleb definitely knows the plumbing business!
Gary was friendly, straight forward and honest. Showed up on time and the entire appointment went smoothly. I will rely on Benjamin Franklin and Gary again
It was a great experience. Neal - the tech was relaxed, informative, efficient, and got the job done. Spoke with Holt and Jan by phone, both were friendly, professional, and great with scheduling. Thomas was even able to get a part to my house on short notice.
Kathy Leeman
7 months ago
I’m so impressed with this company and will definitely use them again. Quentin was a perfect representative for your company, and I just received a comment from my tenant saying that she would recommend him 100%. He was very professional, easy to talk to, and gave excellent explanations.
Luke Beauchamp
6 years ago
This was our first experience with Benjamin Franklin Plumbing and won't be our last. We had a clogged main line resulting in water pouring out all over our floors from the front door to the back door. I called first thing in the morning and was given a time between 1:00 and 3:00. I got a call at 11:00 saying they could send someone earlier which worked out very well. Aaron came and was able to quickly diagnose the problem and tell me how much it would cost. He was very professional and friendly and finished in a timely manner. The cost seemed appropriate for the work that needed to be completed.
Jeffrey Kamar
2 years ago
We have used Benjamin Franklin numerous times and the work is always high quality, they dont come up with extra issues that you dont need and will explain to you the best method for fixing your problem long term.
The professionalism of this crew was amazing. I will never use another plumbing company again. They went above and beyond with every install arrived today… water filter, pressure increase, washer hook up installed… amazing service.
Melvin Covington
a week ago
I was very pleased with the work of Matthew Burnham. He did an excellent job replacing a Toto toilet that was still under warranty. No hassel over the warranty. Ben Franklin stands behind both the workmanship and warranty.
Susan Thrasher
6 months ago
Outstanding service! Both Graham and Dakota are excellent at their jobs!
Quinten did a nice job as usual, professional, knowledgeable and on time. Will always continue to call and request him. Had a tankless issue that he had worked on 3 years ago and being familiar with what had occurred before was extremely helpful.
John Russell was a kind and professional. I would definitely recommend him to anyone who needs plumbing help. He was courteous and very helpful in getting what we needed fixed fixed. I will definitely call Benjamin Franklin plumbing again and specifically asked for either John or Caleb!
Roxanne Williams
a year ago
Had to get yearly maintenance for hot water heater performed. Maintenance plan is a good value. Adam was punctual, efficient, and friendly. Will use again. Thanks!
Highly professional, courteous and took the time to fix the problem the right way. HONEST. Would use Ryan Marx’s services at Benjamin Franklin again any day!
Ben and Brett showed up in less than an hour of calling the office. Very professional, put on booties to walk through the house. We had a stuck Moen shower faucet they replaced, and in doing so even discovered a leak at our meter at the street we were unaware of. Absolutely outstanding customer service! We even became club members due to their amazing service. I can't recommend them highly enough!
MaKayla Elliott
8 months ago
Tyler did a great job repairing my issue. It was quick and easy. Thank you !
sara helfrich
3 years ago
Tyler was awesome. He was very professional, skilled and courteous. I will call Benjamin Franklin Plumbing again any time I need help.
Chris Botsaris
a year ago
It’s never fun to have plumbing problems but it makes the experience so much better to tolerate when your plumber is efficient, knows his job, and does it quickly and efficiently.
Adam did a great job!
Melissa Campbell
3 years ago
Great service provided by Kelsey, Ben and Bill. They were prompt and thorough and were able to quickly diagnose the situation. Hopefully I won't need to, but if we do I'll call them again!
Micheal Jones
2 years ago
Ryan was great. Extremely professional, answered all my questions and explained what he was doing, why I had my problem and how to prevent it in the future. Showed up on time and was done in a flash. I will definitely use Benjamin Franklin Plumbing again.
Teresa Hughes
6 years ago
They were able to come out the day that I called. The tech was very thorough in fixing my problem, going into my crawl space to make sure there were no leaks anywhere.
Jeff was the plumber sent to my house. These folks were complete professionals from the time they answered my call through billing. Appointment made promptly, work done professionally, billed exactly as described. Highly recommend without reservations.
Laura Jennings
a year ago
We request Ryan at Benjamin Franklin Plumbing every time we can. He is upfront with what is going on and best way to approach the issues. We couldn’t trust his work and options more.
We had our tank-less water heater serviced by Adam. We were very pleased with his work. Adam was very polite and seemed to know exactly what he was doing.
Jason did a great job and kept me informed of everything he was doing and the cost involved. I highly recommend Jason and Ben Franklin. We have been Ben Franklin Club members for years and have never had a bad experience.
They replaced water filters and checked water filter system. Excellent job, showed up on time wearing masks and completed the job quickly. Very pleased with overall service.
Vincent Vizza
2 months ago
Professional and thorough Benjamin Franklin Plumbing has always been excellent for us. I wouldn't recommend any other plumbers.
Quentin & Jonathan were awesome to work with. They went above and beyond! I highly recommend.
Bob Rasmussen
7 months ago
Graham was outstanding. He was prompt, professional and extremely competent. I will use him again if I ever had more plumbing problems.
What can I say, they are expensive but I dont want a fly by night plumber.
Rebecca Rogers
8 months ago
Quentin was able to fix our leaking shower quickly. He was professional and kind and explained everything he did. We would definitely use this service again in the future.
Natasha Luckey
a year ago
$269.00 to put a washer on an outside faucet that was dripping. He started at $750 and wanted to cut ceiling in basement open to replace entire faucet when all it needed was a new rubber grommet. 25 mins and 10 cents in parts came to $269. I would not ever call them back
Annette Bishop
3 months ago
Love Benjamin Franklin. They have saved me more times than I can count!
Cathy Hudnall
3 months ago
Excellent work! Professional and considerate!
Ryan was very friendly and informative. He handled the job with utmost professionalism. Great service!
Dennis Vidergar
3 years ago
He arrived before his slotted time. They called ahead and made sure it was ok to arrive early. He explained charges up front and made sure it was ok with me. He resolved the issue and made sure everything was working ok. He made sure that he cleaned up after he was done and that he took extra care to make sure he didn't dirty up the floor. I would recommend wholeheartedly.
Excellent service! Explained the problem to me very well and what the costs were for each repair. Will definitely be using them again!
James Yochim
7 months ago
Quentin was amazing. Explained what we needed and was super thorough. Will be using again.
Elaine Gardner-Morales
a year ago
Tyler is a great guy, having fixed many of our house's plumbing issues. Highly recommend him.
Joe was great. He listened to all my questions and answered a lot of my questions on what we need done.
Technician Colton Rehorn was great. Very professional and responsive to my questions and concerns. He provided me with suggestions on how to deal with the problems I had. Many thanks to him for his assistance.
John did a great job, he arrived early which was pretty important since the old unit had failed and was leaking into the garage. I discovered the problem around 1 PM and BFP was able to get someone out on Friday of Memorial Day weekend! John and Eric did a great job quickly.
Plumbing 101: When you turn off the cold and hot water to replace a water pressure valve, before you leave don’t forget to turn the hot water back on. Otherwise, your customer is left with no hot water on a Saturday night and is left having to text the “plumber” a picture to identify the right nozzle to turn on and so that she could get a ladder and crawl up and do it herself. Seriously? Elementary. I was hopefully, but so disappointed.
Ryan was very friendly. He fixed our issues promptly. Would highly recommend.
Richard Tomlin
2 years ago
Have always been impressed with the service by Ben Franklin. The dispatcher is always courteous. Techs (replaced a toilet years ago, and come out annually to inspect the water heater) are knowledgeable, friendly and courteous. Would use them again.
Friendly, lighthearted, and got the problem solved right away.
Joe Buszkiewic
5 years ago
They got out here quickly and on time. Everyone we talked with was very friendly and knowledgeable. At the end everything looked good and, as far as I could tell, was done well.
Carolyn Stockert
3 years ago
I was very pleased with Aaron and Jan. The only problem was the price. It was probably close to the price other large plumbing places would have charged, but it was a little steep for a widow on fixed income. Thank you for the quick response.
Laurie Gearhart
4 years ago
One simple call to Benjamin Franklin Plumbing, and I had a convenient appointment made and confirmed by Judy for that same day. She also called to say when Ben and Brent would be arriving at my house to repair a clogged sink. They arrived on time, and quickly fixed the problem. They were knowledeable, personable, and left no mess after completing the job. I highly recommed Benjamin Franklin Plumbing to handle your plumbing needs!
Benjamin Franklin Plumbing has been taking care of my plumbing needs for over 15 years and have always been prompt, courteous, professional. Highly recommend.
Mary Jane Moran
6 days ago
I am very pleased with the service and excellent customer communication. Graham was efficient, explained his work clearly, and provided me detailed information about my old water heater so that I could make an informed decision about replacing it.
Stephanie Moyer
3 years ago
Caleb and Cory were amazing. They were very thorough and honest. They cleared our drains and fixed our hot water heater. I highly recommend them for service.
Excellent service from start to finish. We always use B. Franklin as we
always get great and successful service. We would not pick any other company for our plumbing needs.
John did a great job. While the expense was unexpected, Benjamin Franklin plumbing has always been prompt and professional! Thank you.
We had a burst pipe under our house during the winter weather week in Brentwood. They put us on the list (as they had a lot of calls) and told us it would be the next day. We were surprised in the next hour when they called to dispatch a technician to our area. Problem was fixed in under an hour. They were prompt and polite. I would recommend them for any plumbing service to anyone. Thanks, Benjamin Franklin Plumbing!
Monty was very professional, he came on a Sunday and spent as long as he needed to fix the problem. He never rushed through anything and was very clear and concise about the bill and what he was going to do. He gave us extremely helpful advice to help us down the line too. Would definitely use them again and would definitely recommend Monty .
Ryan was very professional and friendly. The job was done efficiently! Thanks!
Ben was great! Never easy in tight spaces, but Ben made it look easy. Benjamin Franklin Plumbing is the best! I wish they did other stuff too! I’d sign up in a flash!
Daniel Cusator
3 years ago
Scott Thomas came out to bid on installing plumbing and drain to my outdoor kitchen. Very responsive, professional and knowledgeable. Very satisfied with the process and looking forward to the job being completed.
Colton did a terrific job for me: fixed the running gurgling toilet I had tried to fix myself, found a leaking busted outdoor faucet leaking into my crawl space likely from a winter freeze and fixed leak and replaced faucet with one that will not freeze -and showed me every problem and explained everything clearly- and also reattached my dryer vent for no charge as I had the wrong tape on it and it was hanging loose under the house. I bought the annual inspection and discount plan and saved money on today’s call. He gave me some tips on things to be looking for in my 30 year-old-house for future consideration. Thank you, Colton! A weight is off my shoulders! Lynn
When I discovered water pouring out of a pipe outside our home, I immediately called the water department. When it was inspected, I was told to quickly call a plumber to repair the back flow. I had used Benjamin Franklin once before for a water heater issue, so I called them. While they were quick to come out that afternoon, I was extremely disappointed to find out that they weren't certified to repair the back flow. They could only replace is for what I felt was the extremely high price over $1100. I sincerely wish I had been told that they weren't certified for this repair when I had called. Due to a traumatic life event that I was currently reeling from, I went ahead and had the replacement done even though I couldn't afford it. I was later counseled that I could've had this repair done for considerably less money. Now I'm kicking myself for my emotional snap judgement that I will be paying for for a long time. I feel taken advantage of by Benjamin Franklin Plumbing.
Winny Migletz
6 months ago
I was informed by a contractor that the shower valve can only be fixed with tiles removal and pressure water issue was a common issue associated with tankless water heater. I am so glad that I called Benjamin Franklin for a second opinion. The pressure water and shower valve were now fixed and gave me a cost saving in fixing bathroom tiles.
It's a bit pricey, especially compared to ole' Evansville IN, but the tech was super friendly and I got my water leak fixed within 5 hours of calling.
Catherine Stephens
7 years ago
Max arrived on time, was professional, courteous, informative and just generally awesome. He quickly found and identified the problem, gave me options, explained all pricing and particulars. I could not be more satisfied. I joined The Club and am now a devoted Ben Franklin customer. Thank you for providing GREAT customer service, which is so rare these days!
Technician Colton was on time, professional, and did an exceptional job at installing a P-Trap and water diverting faucet in our guest bathroom. Would absolutely recommend to friends and family. Quality work is always appreciated.
Terry Esterday
5 years ago
Daniel Stark serviced our tankless hot water heater (which was leaking) yesterday. We always request Daniel as our service professional. He is personable, very competent & always explains the repair process, along with working diligently until the job is successfully completed. We have had the pleasure of using both Daniel and Ben Franklin Plumbing for all our plumbing needs for many years & will continue to do so.
Ryan is polite, helpful and very knowledgeable. Benjamin Franklin is always a pleasure to deal with. Our builder used a sub-standard plumber and Benjamin Franklin has been truly a savior in all of this mess. I highly recommend the company in general and Ryan in particular.
We have lived in our 30+-year-old home for 25 years, and believe me, we have had our share of water and septic issues and have worked with many plumbing companies. Ben Franklin has been our plumber for about the past 15 years. They are courteous and professional, but the most important thing is, they know what they’re doing! I think the best plumbers must eventually all gravitate to Ben Franklin! We always ask for Caleb, but if he’s not available, everyone else they have ever sent over has done an outstanding job too. I recommend joining the BF club so you can get regular inspections. We will never switch!
Neil was very professional and explained everything clearly. Highly recommend him.
Terry Poteete
2 years ago
Ryan installed a new pedestal sink. Previous installer had improperly installed a sink which cracked.
Ryan was patient and thorough. He did an excellent job.
Our service was ridiculous! If it was possible to give a negative 5 stars, that's what I would give. The guy who came to our house to look at our plumbing problem charged $438 to clean out our main line. He told us that there was a root in the line, and told us that another guy would be out the next day with a camera to run through and see for sure where the problem was. Complaint #1: It should not cost $400 to clean out a line. Complaint #2: The guy came the next day with NO camera, and did nothing other than tell us that if we had to get our whole line re-run we would be looking at a cost of 5 figures. Complaint #3: The problem was back in a couple of days, so essentially they did NOTHING and took $438 from us. Complaint #4: We got a handyman plumber to come out and he cleaned it out with a different tool, and it stayed clear. So obviously the problem was fixable, BF did not fix it. Obviously there was not a root, BF said there was. And the guy who actually fixed the problem did it for $80! Complaint #5: We called to voice our displeasure (the website says services are guaranteed) and were told someone would call us back. They didn't call until a week and a half later. When they did call back, they did not offer to refund any of our money. All they offered was to come out and actually run the camera (which they were suppose to have done anyway.) Well, big surprise the day they are suppose to come, they call and say they need to reschedule because one of their big clients has a problem that has to be fixed by tomorrow. Finally, after calling and complaining AGAIN, they say they will send us $100 of our money back on Monday. Still wasted over $300 on something that should have cost less than $100 to begin with. So, needless to say they will never be receiving our business again, and if you're smart you'll steer clear as well. Do not use this business unless you intend to get ripped off, waste your money, and likely NOT get results.
Jeff Chambers
2 months ago
Ryan was very professional and straight forward. He offered me several options for the repair and didn't try to upsell me at all. Much appreciated and will definitely ask for him the next time I need something done.
Jason Pennington
7 years ago
I have used Ben Franklin Plumbing twice now and can say that this is one VERY professional company. They have all been extremely professional, courteous, and on time. As well, each plumber has exceeded my expectations. Today I had the pleasure of getting Daniel Stark to perform the work I needed. Daniel was EXTREMELY professional and knowledgable. He arrived perfectly on time and knocked the work out in no time. I had broken a flange around one of my toilets and he was able to get fix it perfectly without having to cut any piping or major reconstruction. Again, I could not be any more pleased with his service and that of Ben Franklin Plumbing. They may be a little more expensive but are TOTALLY worth because their quality and professionalism are second to none. I will definitely use them again for any future repairs or work.
Great job as always. I’ve used Ben Franklin plumbing for a long time. I’ve never had any problems. What I like most is the on time promise. And the technicians are always friendly and helpful. Even on Saturday!
Michael Bernhard
a year ago
Colton was on time and professional. Very informative and a pleasure to speak with. He fixed a leak in the described time quoted and didn't mind me hovering asking questions. Ben franklin definitely isn't the cheapest but you get what you pay for. There are a lot of unscrupulous plumbers out there but I wouldn't hesitate to have Ben Franklin plumbing service my home. I will use them again.
Brenda Sherer
2 years ago
Today started as a stressful day because I was both happy and nervous to get my COVID shot. My daughter took me and things went great. We got home to find the bathroom flooded. My heart dropped and my stress went back up. I called Benjamin Franklin Plumbing and they sent Gary Price out. He was very professional and knowledgeable. He resolved my problem and explained the situation to me. Not only did he do a wonderful job, he had a great attitude and a wonderful personality. It really help me calm down and I would definitely recommend this company.I needed to add to this. The line advisor, Scott Thomas, came out to discuss repairing my sewer line. He was also very professional and a delight to talk to. He got me all set up and I definitely recommend this company. Scott is wonderful at what he does. I wanted to give separate reviews, but it directed me back to this one. I’ve been so pleased dealing with this company.
Gary was very professional and found the problem right away. He explained everything to us and showed us things that we can do ourselves to prolong the life of our water heater. Very satisfied with the service.
Jeff Rayburn
4 months ago
Ryan diagnosed and repaired the problem in no time at all!
Bhupendra Rajpura
3 years ago
We had issues with bath tub knobs. Had someone from online web service Handyman. Guy had no clue and quoted nearly 865.00 dollars! Went to dealer who basically said a part was missing and got them from MOEN. Since we have had service from Ben-Franklin before, we called them to get parts put in and it was done same day, before originally promised time and for 1/7th of cost. Tyler was great, pleasant and super efficient.
Stephen Speer
6 years ago
This was Aaron's second time to my house (the other was about a year ago) and he did another great job. I got a really good deal on a drain clean out from Angie's List and I would recommend Benjamin Franklin Plumbing highly.
Andrew Jebasingh
3 years ago
Ben was great! Had a clogged toilet with the blockage down the line. He gave me options and pricing, and discussed how he would try to get it done the less expensive way. In the end, the cheaper way worked!
Jan Turrentine
a month ago
Great experience with Benjamin Franklin every time I have used them.
Tyler came early, got me a better deal with a higher quality product for a few bucks more and made sure everything was undoubtedly up to snuff before he left.This time we broke the cold water pipe going into my kitchen flooding it and the basement/garage. They were helpful as could conceivably possible.
Les Hutchinson
a year ago
This was the semi-annual inspection of my plumbing system as per the contract I've had with them for several years. Joe showed up a bit late but was professional, positive and performed a thorough inspection. He also drained the accumulated sediment from my water heater. Overall, he found no problems but gave me a pretty thorough review of what all he'd done and found.
Bertha Walker-Church
8 years ago
Thanks for asking. Jan was most helpful in my initial call to Benjamin Franklin Plumbing. She informed me that I could actually see the technician coming to make the repairs I told her we needed. She called to tell me he was on the way (unfortunately, I missed the call) but it was okay.Tyler, the technician from BFP, was very pleasant and got right to work looking at our problems. He explained to me what the problem was, what caused it and what he would need to do to make the repairs. He also told me what the charges would be to avoid a surprise in billing. I was most pleased with my experience and hope not to have to call again any time soon. But when I need help, I will call.
Scott provided great insight on options.
Matthew Warren
3 years ago
While our experience with Benjamin Franklin has not always been the best (toilet was installed incorrectly and led to a second leak and floor remodel), Gary came to fix it all and did an amazing job. He thoroughly explained everything and was very professional. We will only be using him from now on.
Caleb was on time, very professional and pleasant. I am getting other estimates so no decision about Benjamin Franklin doing the work yet.
Cary Larson
10 months ago
First time using this company. We had Gary as our technician. He was timely, professional and very helpful! He fixed our problem which put our mind at ease! I highly recommend them!
Brent Netherland
3 years ago
Extremely satisfied with everything beginning the moment they answered my call (answered first call and didnt get an answering machine). Called when in route and arrived during the time appointment scheduled. Very professional and performed a high quality and clean looking repair to a freeze damaged hose bib. Couldn't be happier, and I enjoyed the up front pricing transparency. Will call them and for any and all plumbing needs.
When you have a plumbing problem, call Ben Franklin Plumbing. They fix it right, the first time, and do it when they say they will. Great communication, personable and very professional!
Our toilet was old and in constant need of repair. Ryan replace it with a Toto toilet - works amazingly! Everything is cleaned up perfectly! They are the best!
Tyler came and left hours before his time window.He was very knowledgeable. I had several things that I needed done but not the budget to have him do it all. He showed me how and explained how he did the risky part of the work and explained how I could do the rest of the work.I’m very glad I hired him!
This is the fourth time we've used Ben Franklin for both routine and emergency work. The quality of their work is outstanding. Both the office staff and the field people are courteous and make sure you understand both the work and the charges. They make an initial appointment and better it if possible. Call them first!
Andres Vasquez
2 months ago
Benjamin Franklin Plumbing has excellent customer service & responds quickly to service call requests. Their plumbers are always knowledgeable, friendly, & helpful professionals. The most recent technician we had, Graham, was fantastic. He completed 2 “minor toilet rebuilds.”
Incredibly prompt, confident and thorough with his work. There were no “bolt ons” offered or recommended, just investigative and did a complete cleaning of the many parts on the tankless hot water heater. 5 star rating
Salvador Ortega
3 months ago
On time, friendly, courteous, and available in a timely fashion. Will us again.
Service was great and on time. Ryan was very knowledgeable in every aspect of his job. At the end of him finishing up i felt confident in the work that he completed and I can say everything is working great.
Rebecca Paslick
3 months ago
Tyler was efficient and explained/showed me the problems and his work to fix them. He was professional, knowledgeable and pleasant! Thank you
Nathan Chance
5 years ago
Caleb and Monty were extremely knowledgeable and courteous. They let me know exactly what the problem was and what it would cost to fix it before they did the work. I felt like the pricing schedule was very fair. Won't hesitate to call them next time I have a plumbing issue.
Dodd Galbreath
a year ago
Quentin and Joe were extremely thorough, charged us a fair rate due to a new issue and a repair to a previous visit. Both were a pleasure to interact with during their work. They also helped resolve some expected issues with a prior washer install that the washer installers wouldn’t address. We used BF many times over the past 5 years and have always been pleased. TVA k you Quentin and Joe!!
Gary did work at our house 10 years ago to correct a high pressure water problem that caused a leak in our copper pipes. And when Jan called me this morning to let me know that Gary was on his way , I knew that the replacement of our gas hot water heater was going to be done correctly the FIRST TIME. Awesome experience. Must be a great company for Gary to be there after all these years. And Jan was too shelf too.
Andy Geshwiler
a year ago
Have used Benjamin Franklin for years. Very professional, show up on time, jobs are done quickly and professionally. They installed and have been maintaining our tankless water heater. Very reliable and have never had an issue with getting a service appointment scheduled. In my mind - a good value for the money. Very happy and will continue to use their services. Additionally, used them 7-21. Got an appt right away. Techs showed up on time. Very friendly and professional. Quick about their work and did a great job cleaning up. Very happy and highly recommend.
Colton was great. Figured out what to me was a very complex issue with my hot/cold water mix. Maybe not complex to Colton because he did it in 10 minutes! A little more cost but definitely worth it.
Ryan did amazing timely work and was super professional, informative and friendly throughout the process. His work was exemplary. Ben Franklin Team is awesome
I had them provide an estimate for a slow filling toilet and a leaky kitchen sink. The plumber took the handle off the kitchen sink and explained what he needed to do, then reattached it. The estimate was way outside of my price range so I paid the service fee and we parted ways. Later that evening I noticed that the floor was wet near the kitchen faucet and the cabinet was wet underneath the sink. I noticed the faucet was now leaking at the base. Since this has never happened before, I assumed the plumber didn't tighten something enough before he left. I called them back and made a follow-up appointment just so they could stop the leak and I could continue to use the faucet. They came back and instead of fixing the problem they caused, explained that the shut-off valves and the entire faucet needed replacing! I would've been better off not calling them at all. Now my kitchen sink is completely out of order. I will never do business with this company again and I've posted my experience to my neighborhood Facebook Group.
Although a difficult problem, Graham solved the problem with our tank less hot water heater! I highly recommend Graham and Ben Franklin plumbing.
Excellent customer service from Tammy, who answered the phone and scheduled me for same day service - to Daniel, who completed the work perfectly, even though there were a few challenges. Par for the course in a house that is over 90 years old and some of the plumbing is original. I would recommend - though the pricing is a little high, but I guess you get what you pay for. Overall, I was very pleased.
Very happy with the professionalism and experience with Benjamin Franklin and Joe the technician. Joe took the time to talk to me about all the plumbing issues and explained it in layman's terms. Thank you!
Samantha Fetta
5 years ago
Jeffrey G and his team were lifesavers. My water heater went out and they came out to repair it within a couple hours of placing a call to them. They also spoke with my home warranty company to make sure I'd be reimbursed for their work. Highly recommend them. Thanks guys and Kelsey!
Stephanie Nugent
9 years ago
Jan was the first person I spoke to this morning about a needed service before we sold our house. She was AWESOME and gracious and understanding. We laughed at my husband's try to fix something. She set me up with an appointment between 1 - 3 the same day. At noon Jan called and told me that Gary our serviceman was going to be at the house shortly. When Gary arrived he was ready for all we had to throw at him. He checked my husband's work and all he had to do was turn the handle back around! He fixed our pressure reducing value, fixed the safety issue on the water heater and entertained us with his stories. His enthusiasm for his job was so apparent. Gary was very knowledgeable and by the time he was finished, our plumbing projects were over! We are Benjamin Franklin Club members and I will definitely continue to be.
Ryan was amazing! Schedule was booked but he worked us in and had everything repaired in just over an hour and very reasonably priced.
Maksym Wysocki
3 months ago
Arrived on time, evaluated the problem, gave me options, and most important, the technician gave me the price from a standard pricing guide. No random guess about how mich it would cost and no price gouging on parts. Excellent and honest service.
Matthew Kennedy
9 months ago
They were very professional and helpful on the phone, and even got a technician to us 4 hours earlier than their quoted time (called and asked first).Quentin was knowledgeable, quick, helpful, and walked me through the repair steps, and kept me updated when the issue turned out to be more than expected.I will definitely call them next time I need plumbing help!
I appreciated the professionalism and kindness of Aaron and Kelsey in handling our plumbing problem. I will definitely recommend Benjamin Franklin Plumbing to others in need of their services. Thank you.
Called at noon on Saturday for kichen faucet installation. Spoke with zJan who was very courteous. She scheduled Jeffrey to come out a little before 1.30. Jeffrey was very professional and completed installation in less than an hour and did a great job.
Ryan was very professional and replaced our expansion tank quickly! He was honest and informative. Will definitely call again when we have a need!
Everything looks good and he got out a day earlier than scheduled. Pleasant and professional.
This will be my first call anytime I need something. They delivered on what they promised and the prices were very reasonable too. Aaron K was very polite, professional, tidy, and he communicated effectively. He was also highly skilled and efficient at his job and left everything tidy. He is a great representative of your company.
Amanda McNeal
7 years ago
Benjamin Franklin was awesome! After a few not so great plumbers I had had it and called BFP. The whole process from contact to completion was seamless. Everything was explained and the price was reasonable for the faucet they installed.
Tim McIlvaine
4 years ago
Aaron was very professional and honest with me about everything. He was very personable and efficient moving through the house. He really seemed to know what he was talking about.Tammy was cheerful on the phone when alerting me that Aaron was on the way over.
After a -3℉ freeze, an irrigation system fitting to our main line loosened. Benjamin Franklin quickly diagnosed and fixed the issue, installing a shutoff valve to prevent another post-winterization accident. Our technician, Jessy, was extremely polite and professional. We recommend them to anyone needing quality plumbing service.
Fred Humphreys
2 years ago
Gary arrived right on time and was in and out in less then 30 mins. He completely replaced the flush valve on my TOTO toilet under warranty. Gary has been to my home many time and it is always a pleasure to see him and talk to him. He is very professional ... Thank You Fred
Tammy called to let me know Daniel was enroute. He arrived shortly. I showed him the problem. He went to work and found out the problem with the kitchen sink faucet. He explained the options. After I told him which option I wanted. He quickly installed a new faucet. I liked his efficiency and and quality of work. In addition I signed up for the Benjamin Franklin annual safety inspection. I would recommend Benjamin Franklin and Daniel for their plumbing services.
Jessica Godboldt
4 months ago
John was excellent and was very efficient in getting my repair done! I recommend him 10/10, thank you!
Joe was amazing! So friendly! He was punctual and very professional. He figured out the problem and took the time to get all the next steps lined up.
Michael Mowrey
2 years ago
Tankless water heater taking too long to deliver hot water at faucets. Daniel performed a thorough inspection and explained common issues experienced with tankless heaters and concrete slab plumbing. Offered alternatives for replacement of existing heater, if I chose to do so. I plan to call Ben Franklin for all my future plumbing needs!
Beware! This company only wants your money and they overcharge. They came to look at something that was a super easy fix of a spicet that needed a seal. They were going to charge me hundreds of dollars to fix it. They stand there and still charge you a service fee of 69$ for just standing there and telling me I need to pay hundreds of dollars to fix a picket! I told them no .....Questionable business practices. When I work I do not charge people to talk to me...so annoying. I will not be using this company ever again. Beware....any company that asks me to pay them to talk to them I will not use. All these five star reviews are slightly questionable. Read the low reviews. they are all correct.
Judy Engelstad
2 years ago
I have asked for Quentin twice, and he is so professional, honest and listens to my concerns I could not be happier or feel more safe. He always asks before he leaves if there are any other plumbing concerns anywhere in my home and I truly appreciate that!
Gretchen Anderson
2 years ago
Ben Franklin Plumbing's customer service rep. called us to schedule an annual visit. Mark was later than we expected (11:00 - 1:00 timeframe, and he was about 1:15) but he did a fantastic job. Very professional, and sent a photo and text when he was on his way! Thanks to everyone!!!
Henry Staley
4 months ago
Great communication, very knowledgeable.
Competitive pricing.
Kelsey B. set up the appointment for us without any problems. She was polite, attentive, and committed to getting the job scheduled within a timeframe that worked for us. The technician, Aaron K., completed the task quickly, and competently. He showed up exactly when anticipated. Fixed two problems without charge (changed out a flapper and fixed a leaking faucet), and he also found and fixed a problem another vendor had created with a sink in one of our bathrooms. The first two issues were covered by warranties, but each was several years old. No problem. The last problem was fixed in short order, and for the stated price. Aaron is also a very patient guy. Put up with my hovering over him, and with the chaos 4 dogs can cause. I highly recommend both Aaron and this company.
James Quiggins
7 months ago
Tyler serviced our hot water heater that was purchased and installed by Benjamin Franklin approxiamtely 7 years ago. He also adjusted our pressure valve to address an annoying sound and vibration we were experiencing. He was professional, honest, courteous and I would give him my highestoverall rating. He represented himself and his employer quite well! Thanks
Buck Chrisman
3 years ago
Great work by Benjamin Franklin Plumbing! I had a water heater burst & they arrived 30 minutes after I called. They removed the faulty heater, then returned a couple of days later after I had to have some work done to dry out & replace drywall in the area where the damage was. I wouldn't use anyone else!
Trumbles on the go
3 years ago
We have an old house that requires constant repairs to the plumbing system.We have always used Benjamin Plumbing and been happy with their work. We always try to request Gary, he is the most knowledgeable plumber around.
Taylor Bryant
2 months ago
Ryan and Matt came to Jack and Jill the day we called and was on time in and out and got our problems fixed! They were amazing and so sweet. Not many people are now a days. Totally Recommend them!
Tasha Mclemore
a year ago
Tyler was PHENOMENAL! He is so patient, so personable, professional and so very friendly! Benjamin Franklin Plumbing has a star employee in him!
We were having a hot water issue and called Ben franklin. They were out to our home within an hour. That’s quick! Assessed the situation and gave a diagnosis. Made necessary repairs and were on their way. Work area was kept tidy and the technician was very professional. Keeping my fingers crossed this remedy fixes my issue.
Ruth Lebovitz
2 months ago
Franklin established a convenient time for service. John was prompt. He diagnosed and fixed the problem right away, very professional.
Michael Psanos
2 years ago
Not a lot of knowledge in plumbing lead me to trust the company I called to find a leak which I thought was under the house. To discover a frost free faucet was the problem. Option 1 replace $$$$$ or option 2 rebuild $$$ . I selected option 2 later to learn is only 2 O rings. Totally price gouged ! Guess you shouldn't trust a smiling plumber.
We’ve had great experiences with Benjamin Franklin plumbing, with multiple techs. We had a check up and water heater servicing with Quentin. He was on time, professional, polite, efficient, respectful of COVID protocols, explained everything well, and talked through things what our plumbing needs are likely to be over the next few years and ways Ben Franklin would like to be the ones to get our business. Overall, very happy with this company.Update: Had another service call, this time for a clogged drain. Gary was very prompt, knowledgeable, and had the drain unclogged in no time. He also addressed questions about our water heater installation. Another great experience.
Dakota came out to fix an issue with our garbage disposal. Not only was he personable and professional, he did a great job with the repair at a reasonable price. Great service!
Our service man did great work and was very nice. We had a complex problem, and he took the time to explain the issue, what the previous plumber did wrong, and what we needed to do to fix it properly. I would most certainly recommend them and will be using them again in the future.
They were here the same day I called about a leak under my kitchen sink and they came earlier than expected. Chris was very professional and found the leak immediately. He also wore his mask, gloves and covered his shoes.
Nickie Jennings
4 months ago
Dakota was professional and knowledgeable and did a great job, he was pleasant to talk to, he is an asset to your company.
Patty Chadwick
9 months ago
Quentin was professional and courteous and pleasant. Gave me info on another issue to keep my eye on without pressuring me to do it that day. Much appreciated that.
Miranda McCue
5 years ago
I called and they were able to come same day! Tammy was friendly and helpful, and Aaron was prompt and professional! I'll definitely use them again
jennifer nestor
4 years ago
We've never needed a plumber before as my husband can do just about everything needed around the house so I was nervous calling one. Tammy was very friendly and helpful on the phone setting up my appt and giving me info. Aaron, the plumber, came out and he was wonderful. Friendly, professional, and he did a great job. He understood the problem and fixed it right away. They were much more affordable than other quotes I got for service calls.
I would have given them a 5 but I complained about my pressure not being that well 3 or 4 different times, although better not at its best. They did fix H water heater that I threw on them when they got here. Originally had them fix a outside hose hookup (Spicket) and that is fix well.
Kimberly Brasfield
7 months ago
On time, courteous, professional. I had multiple plumbing issues, some of which were very minor & quickly fixed. My plumber, Gary, even did some minor repairs I didn't know I needed & included them in the base price. He also recommended some possible low-cost solutions before I committed to a large repair job. I highly recommend this company.
I bought a new, bigger garbage disposal but after looking at the installation from the previous disposal, I knew I would have trouble with the installation. So I called Benjamin Franklin Plumbing. I got an appointment for the following Saturday between 8:00 and 10:00. At 8:00, I received a call that the service tech, Gary, was on his way. A few minutes later, Gary arrived and after looking over everything, he told me the price to complete the job. I accepted the offer and before long the job was complete. He tested for operation and leaks (everything was fine), cleaned up, gathered the old parts and trash, and was on his way. Gary and the CSR, Rita, were both professional and very nice. I won't hesitate to use Benjamin Franklin Plumbing the next time I have a plumbing need.
Susan Mott-Coles
2 years ago
Technician was friendly and very professional. He arrived on time and completed all work in record time. He kept me informed of all tasks and explained the installation process thoroughly. Five is not enough stars! He is truly a 10!
Arthur Sichling
6 years ago
I had a tricky vent/drain issue. Aaron and Tyler arrived promptly and diagnosed the problem. Soon after that they were on it like Trump on a super model. I would recommend Aaron to others for courteous and professional work.
Elizabeth Spooner
3 days ago
Scott is VERY knowledgeable and easy to get along with. Kind and professional.
Terry Esterday
3 years ago
Daniel Stark did the annual home plumbing inspection on 3/13/2019. As always, he did a great job examining all plumbing fixtures & performing a few necessary repairs. Daniel has kept all of our plumbing in top notch condition for several years. He is honest, dependable, trustworthy & he never gives up until an issue is satisfactorily resolved.
Adam couldn't have been friendlier, more professional, and knowledgeable. It really was a great experience. Its funny - I don't really expect to have a great experience when calling a plumber. I usually hope the problem can just get fixed quickly. But this service call was actually refreshing. To see a young man with great technical skill and great people skills made me happy to have called Benjamin Franklin Plumbing.
Brian Faulkner
5 months ago
Gary did a great job and was very professional.
Great people to work with. Very much enjoyed having Justin Black in our house today. He was personable, polite, and thorough.
We have had consistently good service from Benjamin Franklin in Franklin. Good work at fair(upfront) prices.
We had work done at our house and were pleased with the process start to finish! BF installed our water heater when it went out last winter, so they were the first choice for this project. Scheduling was easy, they texted (with a picture!!) who to expect, and Daniel did great work! All in all, we highly recommend BF 😊
Ginger Hindman Rogers
7 years ago
Technician was prompt, courteous and helpful. I was so pleased to have someone come out early the next morning after calling late the afternoon before. He was not able to fix my problem though as it turned out to be an appliance issue and not a plumbing failure.
We had our full sewage system replaced and Benjamin Franklin did a wonderful job! They left some debris in our crawlspace, and at the prices they charge, I expected a bit better. Over all, good work and nice employees!
Benjamin Franklin Plumbing is truly a WONDERFUL Company! I really needed help and, in this time of Covid~19, I just did not know who would help me with a complex plumbing problem. This company went above and beyond to assist me. I could not be more pleased with the efficiency, prompt service, workmanship and price in addressing my problem. I would recommend Benjamin Franklin Plumbing to everyone who needs such a service! I THANK THEM ALL!
Carol Bearden
3 years ago
I was very pleased with my service . Your response was prompt and Ben explained what needed to be done. The part was ordered and he called me the day it came in and installed it the next day. All of this done only a few days after I called you for help with my bathroom faucet that was leaking. This is EXCELLENT service and appreciated in this day and time.Keep up the good work Ben and staff.Carol Henderson
Janet Ballantyne
3 years ago
Tyler was so nice and professional! He made certain to introduce himself, wear the shoe covers when in my home. He explained everything where I could understand it and answered all my questions. Thanks Tyler!
I had a great experience with Ryan! He was prompt and respectful. He was also honest about what was the best option for our vanity and toilet install. He did not just give us an estimate but he instead worked us through the details and offered us ways to cut our cost but still get what we were looking for. Highly recommend!
I have never written a review in my life, but I felt it necessary for this company. I am only giving them 2 stars because they were very punctual and courteous. However, their price was a COMPLETE rip off! I thought with all these great reviews it had to be reasonably priced. HA. I had a home inspection that the buyer required a licensed plumber to look at my toilet and sink faucet as they were believed to be loose. The plumber came out, determined the toilet wasn't loose so just tightened my toilet lid and faucet sink. From the time he arrived to the time he left was 15mins total. This cost $188!!!! There was a $129 inspection fee (for shaking the toilet) on top of the service call fee. To tighten my toilet seat lid and a faucet! If you were a good company you would have determined that for your 10mins of work, that only charging the 2hr mandatory service call fee of $59 was sufficient for the work provided. I had a pressure valve replaced with another company a month back that charged only $250 for 2 hrs of work and a new valve.
We have used Benjamin Franklin Plumbing on several occasions now and we couldn't be more delighted with our experience. This is a company that lives up to their tag line we truly enjoy helping people. Rita, our Customer Service Representative, was both friendly and knowledgeable and a pleasure to work with. Our technician, Gary has replaced our hot water heater and most recently our kitchen faucet. He is exceptionally thorough, honest and fair. We will only use BFP for all of our plumbing needs.
We had our yearly checkup. Colton was our technician and he was very professional, friendly and thorough.
Gary Price has exceptional customer service! He was punctual and well-equipped with knowledge and skills. He took time to explain and provided scenarios of what might be the cause of our water heater's error code 11. He provided plans on what can be done to fix the issue and ways to prevent the recurrence of the same issue. He is amazing!!!
Dakota was very professional, on time, and thorough. He explained patiently his thought process and how he came to his conclusions. We were very pleased with the experience.
Audrey Buchanan
3 years ago
Scott is very friendly, detail oriented and honest.. I was thinking about changing the tub to a shower and he immediately informed me that it would cost double because construction will need to be done which would include changing the water route for the shower. He gave me the most cost effective bid for the standard work on my sons bathroom.
Rep was very thorough and efficient, explaining details. He checked under crawlspace, water heater and replaced 2 troubled toilets. Friendly and compassionate…😊
Sheila SheilaB
2 years ago
We have used Benjamin Franklin Plumbing for several years and have always received excellent service. This time they installed a Rinnai tankless water heater with a loop for instant hot water. We’ve used them for smaller jobs too, and have always been pleased. The first time we used them was for a, near midnight, emergency call. Our water heater, under the house, had ruptured and we could hear water spewing. They were on it! When we could have been taken advantage of, the pricing was reasonable. From this, we knew they could be trusted.
I had an excellent experience with this company. Five star service!! I first had to call them out to fix an issue with my toilet overflowing. Tyler came and was very nice, knowledgeable, and gave a price quote before doing the work. I knew I needed to eventually upgrade to PVC pipes, since the pipes in my house were still galvanized. I was so impressed with their first visit that called them to do this work as well! Zachary and Colton came to do a repipe. These two young men were so nice and professional. They worked so well together as a team and spent all day ensuring that the job was being done with the utmost efficiency. They also installed two new toilets that needed to be replaced and went above and beyond to provide amazing service. I couldn't be happier with my experience and would highly recommend this company to everyone!! In addition, Scott (an adviser) came out to give the estimate for the repipe before it was done. He was very upfront and quoted a direct price and never tried to overcharge at any point, although the job took a little longer than expected. In fact, he honored my military discount and saved me as much money as he could. Wonderful people and terrific company!
Christine Jackson
3 years ago
As always, Benjamin Franklin Plumbing has done a great job. Their scheduling team is great, and they were able to come out within 24 hours. Our technician Ryan M was great. He seemed very knowledgeable and was very upfront with costs. We’ll continue to use their services!
The Service Specialist was knowledgeable and professional. With very little wasted time he proceeded to correct the problems we were having with our two toilets.My only complaint is probably the one you hear most of the time. Although it was an After Hours'service call and one of the toilets (installed by your company) was still under Warranty the price of $218.00 for the service seemed to be exorbitant. Still our problem was satisfactorily resolved. It is hard to live with two of your three toilets inoperative.
Tyler came to check on us Christmas Eve in sub zero temps. At least we’ve got some water but need to wait for temps to come up. BF do a great job for our community!
Michelle Tillman
3 months ago
Very responsive and had someone out here quickly. Kind, professional and fairly priced. Will use again.
Ngan Tsutsumi
a month ago
Honest and pleasant and responsive!
I was very happy with the service I received. Jack was very knowledgeable explaining everything he was doing and going todo. I had a leake under my driveway. Jack had a helper Aden who also was very nice. Thanks guys appreciate all that you did.
Roxann Starr
James Edwards
2 years ago
Quentin was excellent. Very knowledgeable and very informative. I will always use him and Benjamin Franklin plumbing from now on. The quality is worth using them over other local companies
Todd Crawford
5 months ago
Always nice working with Benjamin Franklin! Worked me in same day and fixed the issues. No charges, covered under warranty. Thank you BF!
Gail Richardson
3 months ago
He replaced the water turnoff value and replaced my toilet fill value which was stuck. Thanks John. Great job.
Great tech, great experience. John was on time, knowledgeable and courteous. He represents Ben Franklin plumbing well.
Bethany Rittle-Johnson
a month ago
Very helpful and professional and got the job done. Recommend!
We needed a new valve for our dishwasher as the old one fell apart. The job was finished less than 4 hours after my initial call. Colton was quick, professional, and polite.
Joe has been to our place more than once and does an excellent job each time. He's a great communicator and clearly knowledgeable about his profession. He explained everything thoroughly and made it very easy to understand.
Technican (John) did an outstanding job today. He took his time, explain the problem and fixed it promply. Customer service also did a great job, was scheduled for next day, but they were able to move up 1 day. Great job!
I could not have asked for better service and getting 2 issues in the Kitchen resolved. Gary did a Fantastic Service call
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Daniel Stark was the repairman who came out to fix our plumbing problem and he arrived promptly on time. He diagnosed the problem, proposed how to fix it and how much it would cost before he began. He was very informative and professional and friendly. I would call him in the future if needed.
Diana LaRocque
2 years ago
Very professional, showed and explained to us exactly what needed to be done and how they would do it. Also clearly explained pricing before they began working. We will definitely use them again.
Amazing response and fast. We explained the problem and he knew exactly what the problem was before even digging. Tyler was amazing and helpful and we will be using them again for all our plumbing needs.
Gregory Johnson
11 months ago
Tech was awesome and knew the solution to my issue and had me up and running quickly.
Matt was outstanding. Identified (quickly) error, rectified and totally satisfactory work. Excellent.
Barbara Mahy
7 months ago
Technician, Quentin, was very knowledgeable, respectful and helpful without trying to upswell us.
Rachelle Masters
a week ago
Great guy! Friendly and very knowledgeable!!
Susan Jorgensen
7 years ago
Daniel arrived on time, was very respectful and professional. I needed the tub/shower cartridge replaced. I had two handymen prior to Daniel who were unable to remove and replace the cartridge. Daniel quoted the two possible options, and then with determination he accomplished the job at the lower of the two quotes. Highly recommend Benjamin Franklin Plumbing and especially Daniel.
Donna Rosenstiel
4 years ago
Have used this company for a few years now after having tried small, independent plumbers who weren't reliable or who didn't complete the job after realizing they were in over their heads. I have been consistently pleased with the customer service, the plumbers and the subcontractors. Great that if a particularly thorny plumbing problem isn't in the wheelhouse of one plumber (old house, lots of peculiar plumbing issues) there's a bench of other plumbers at the company and someone's going to have that expertise.
I cannot say enough about my experience with Benjamin Franklin Plumbing. My technician Colton was extremely knowledgeable, polite, timely and went over and beyond during his time at my home. Highly recommend!
Powers Music Group
2 months ago
Install new water filter. Great workers
Stacey Bauman
8 years ago
Jan called 30 minutes before the service tech arrived. She indicated an email had been sent with a picture so I would recognize Ryan.Ryan arrived and began the inspection and made a minor repair under the sink. Because I'm a member, my water heater was cleaned and the sink repaired without charge. I did purchase a new anode rod for the water heater.The inspection and repairs were made promptly and Ryan was very informative, polite, professional and personable.Overall a great experience. Thanks.
They responded to me promptly when I decided to connect to city sewer and get rid of a failing septic tank. They did a great job explaining all the steps and got me all hooked and and ready to go. Very friendly and professional.
As always, great service from the Nashville area Benjamin Franklin Plumbing workers. Aaron came on time, as promised by Tammy, and did an excellent job of repair and installation. He offered me ways to save money, as well. I will defnitely use the service again.
James Borchardt
6 years ago
Daniel came to my house during the aloted time period and began working clearing my slow running kitchen drain with with a hand cranked snake to protect my old cast iron drain pipes; this was was not successful so the decision was made to use a motorized snake which was successful. Great job done in a professional way!
I've had to call BF Plumbing twice since living in this area. Their service and pricing was consistently great both times. They do what they say and get it done quickly. They are the first ones I call when I have a plumbing issue.
Called Benjamin Franklin Plumbing this morning for water issue and they had someone come out in the afternoon. Tyler our service tech thoroughly inspected the water heater and we came to the conclusion, based on the age of water heater, that it would be best to have it replaced. Tyler called for some help and they had the water heater replaced in just a few short hours. Definitely would recommend Benjamin Franklin Plumbing to friends and neighbors.
Caleb Hughes
3 months ago
The company had a much lower service fee than almost any other place I contacted. They were very nice and easy to work with on the phone. Gary was great! Very knowledgeable and honest. Also just a great guy to talk to in general. I was very pleased with my service and would definitely use them again.
Gary has came out in time! He was knowledgeable, educated me as I was out of state. Great prices, this is my second repair from this company.
Bryson was prompt, helpful, informative, & quick. He explained the problem and resolved it in a timely manner. He was so polite and provided excellent customer service!
Brenda Worley
2 years ago
Very professional and kind. Didn’t even mind my dogs jumping on him. Great guy. Alex also came to my house and had to go into the crawl space which is horrible I’m sure. He didn’t complain not even in jest.
Cathy Lindstrom
a year ago
Gary was very professional and knowledgeable. He explained things and was efficient in his work. We are glad he came out to help us. Thanks.
Tyler was wonderful! He is very professional and kind. He fixed everything that was wrong and I know I can trust his work.
Debra Valentine
5 years ago
The scheduler phoned me about 30 minutes prior to the beginning of the 2 hour arrival projection. She told me the service tech was leaving the office. This was great information for us.Zacharius was professional, respectful ,receptive and responsive to our concerns. He worked diligently to improve the functions of our old bath room fixtures , and he won!Upon my review of my post I saw only 4 stars, however I rated it 5. Please adjust. Thank you!
Tyler & Finn installed a whole house filtration system in an old house with a very narrow crawl space on a very wet stormy day. They worked professionally, competently, efficiently & calmly as a team. They were articulate in explaining the installation & patiently answered many questions. Benjamin Franklin Plumbing is very fortunate to have these two employees. They have promising futures ahead in whatever they chose to do.
Brian Richardson installed our new hot water heater. He did a very fine job in explaining the steps to correct our issue and offered us different choices in solving the problem. He arrived on time, he was very professional and thorough. I would never hesitate to request his services. I would highly recommend the company for all of your plumbing needs.
K. W. Bartlett
a month ago
Always excellent, but get ready to pay!
Surprised how punctual, quick professional work during this chaotic time, thank you Quentin and Ben Franklin plumbing
Aaron Mankin
4 months ago
Repaired a prior job that was messed up. Graham was great and quick and professional.
Ehab Kasasbeh
7 months ago
We had no water and John identified the problem quickly. A little pricey I thought but prompt and professional
John Russell did a excellent job at my house. He was descriptive, knowledgeable and neat. He only did what was needed. I definitely would call Benjamin Franklin if I have plumbing issues.
Tyler is great! He explained all my options for me and worked very diligently to get the job done! He is very friendly and I will definitely request him to come out again! Service was exceptional!
Justin came out on time, helped me understand what was wrong, what the options were to fix it and started with the lowest cost, least disruptive option first. Turned out to be an easy solution with a fair price. Everyone we've interacted with at Benjamin Franklin Plumbing has been super nice and easy to work with. Definitely calling them again.
Ryan was very knowledgeable, professional and detail oriented.
Dan & Janet Baker
a year ago
John Russell diagnosed and repaired a water leak. He was very professional and kept us well informed of his progress and any issues he encountered.
Colton was my service technician and he was outstanding. He was professional, helpful and a pleasure to work with. I will recommend Ben Franklin plumbing to all my friends and family.
Donna Connors
2 years ago
“ They did a great job! We added a shower to the 1st floor bath. Concrete had to be removed, figure out proper connection to the sewer line, extend water lines, install valve, repour concrete and set the shower pan. It was done with very minimal mess which is hard to do and passed inspection. Thank you!
Judith Avril
4 months ago
Gary has been our plumber for 20+ years. He is fabulous! He did our annual check of our house. He answered my questions and explained.
He needs employee of the year award.
When I called to set up the appointment for a plumber to come fix a leaking pipe in my crawlspace, the office advised that there is a service fee of $69.00 for coming out to the house. I explained that the work would be in my crawl space and wanted the plumber to come prepared with any parts and equipment needed.Their plumber, Joe, came out to the house and was professional, polite and explained that there was a crawl space fee plus the cost of the service and parts. This was in addition to the $69.00. The crawl space fee was $169 plus the $69.00 house fee totaling $238.00 before work was done.Benjamin Franklin Plumbing was not upfront about their fees. I ended up having the repair since my time is valuable too and needed it fixed. Joe did a great job but the company is overpriced and up selling the entire time at residence. Will not use again because of over priced service fees.
Erik was extremely professional, courteous, knowledgeable, and privided useful tips while performing an annual home inspection and water heat maintenance. He also did a great job replacing a ruptured expansion tank at a reasonable price.
They haven't actually come and done the work yet but Scott was informative and very personable and he really liked the plumbing that I did myself to my house lol
Ryan and Ryan were outstanding the moment they passed thru our door. They quickly assessed our plumbing issue; discussed the solution with me and determined the price for my consideration. Upon my acceptance they jumped to the task at hand and made the repairs. I’m totally impressed with their professionalism and performance. I always appreciate good people and Benjamin Franklin Plumbing and their staff delivers.
The service man came exactly when he was scheduled. He wore proper protective equipment including shoe covers and a mask. He was straightforward about pricing, polite, efficient, and fixed our problem!
My 12 year old water heater broke down and they were able to replace it the next day after contacting them. I have an older house and it was good working with their experts to modernize and correct a previous handyman's special and do what that was best for the house.
Randy Mauldin
3 months ago
Great job! Fast response and very thorough work.
Tyler was very professional and did a great job. He was not able to find the leak due to the company not having the proper equipment but he was very friendly and professional.
Tyler was professional, cheerful, & very knowledgeable. Excellent service !! He exceeded our expectations.
You know what, when it comes to plumbing and electrical, NOTHING is ever easy, straightforward, and RARELY goes according to plan. That said, regardless of the bumps and complications that would manifest themselves in any project, I’m glad to have used Benjamin Franklin Plumbing and would highly recommend them again. Their staff was all very kind and courteous, their punctuality unmatched in any industry that I have seen, and most importantly, they kept their word in a biblical sense. The quote was the quote, the price was the price. They never came back like a lot of places and said, this one that is going to be more expensive because of xyz. Very rare for a company to keep its word no matter what. Also, they won’t leave you hanging. If your job doesn’t get finished, they won’t disappear for two weeks and come back, they’ll come back until it’s done. Like I said, great company, good people!
Bryson and his side kick ( sorry I’m awful with names) were so professional, kind, punctual and adorable!We even shuck hands uh oh. Bryson reminded me that no one Is allowed to shake hands right now. Because 🦠 .So we all laughed and went directly into my kitchen to sterilize our greeting. I then sprayed every surface when they left. Ya got a good team!And they were mindful of everything.Way to go boys!Cheers,Barbi
Steve Quintana
8 months ago
The technician Graham is very knowledgeable, quick and professional he answered all my questions and offered tips on how to maintain my household system.
Tracey Boyers
2 years ago
Chris was on time getting here, and spent most of the day wrestling with reconnecting my antique tub. He was sweet, friendly and so courteous. Thank you for sending him because he totally understood my old fixtures and did a fabulous job!
Holly McClellan
7 years ago
Well, Tyler and John just came by to address our water filtration system and it was by far the most pleasant experience I have ever had with a plumbing company. They were polite, punctual, wore their shoe covers and even gave our sweet dog Bailey some love and attention. Will definitely use again! Very pleased customer. 😊
I use Benjamin Franklin for their plumbing maintenance program and am happy with the service. They will do a semiannual home inspection, flush your water heater and take care of any other plumbing questions you may have. They have always been friendly, courteous and professional.
Stanlypupdog12 34
2 years ago
Quentin is a professional and as good as it gets. Benjamin Franklin has a great service and a little more expensive than some. However, you get what you pay for.
Julia Lawrence
7 years ago
Daniel arrived early to appointment. He was obviously skilled and finished quickly. Daniel was very personable. He further assisted us by removing a toilet we were trying to figure out how to get rid of.
Very professional and prompt. Removed old water heater and installed new one, explained everything to me, and cleaned up nicely afterwards. Good job!
Angela Lathrop
7 months ago
I am so happy I found this company! I use them for my personal residence and investment properties. The service professionals are always outstanding and knowledgeable and on time… rare these days! Thank you Ryan and Ben Franklin!
Water heater went out (it was on borrowed time), so we called to get it replaced and Ben Franklin plumbing fit us into their schedule quickly.
Quentin did a great job, thank you!! Highly recommend
Stephen Lawrence
2 months ago
Graham Robertson responded quickly to our Saturday plumbing issue. He was very knowledgeable and thorough in his repair. Benjamin Franklin Plumbing has a great repairman and employee in Graham!
David Ogilvie
3 months ago
Quentin is the best. He succeeded where others failed.
Contacted, picked appointment time, Justin showed on time, gave me estimate after reviewing project. Completed work same day! What more could a customer ask for. I highly recomment Justin. Contacts with home office were also very professional.
Ron Robinson
5 months ago
So many great things to say. I called and they had someone just finishing up a job somewhere and sent them here right away. From the time of my call to their arrival was less then 2 hours! I know that's not always the case so I was pretty happy about that. John (the tech) was extremely professional. John literally went above and beyond the entire time!! Long story short, he wound up having to replace the heat exchanger in our tankless water heater. He was on the phone with the company and it was still under Warrenty and they shipped a new one out (from California) overnight to the Benjamin Franklin shop. As soon as it showed up at their shop the next day they sent John back over here right away. The problem was fixed quick and everything is perfect now! I also really loved that John called me back a number of times in between the 2 days just keeping me in the loop if it it had been shipped out yet or had shown up to the shop yet. That's amazing! I was never in the dark of what was going on. Bottom line, I'll never call anyone else for plumbing services!! Thanks again John and thanks everyone else at Benjamin Franklin Plumbing for being so helpful and accommodating!
Richard Holmes
4 days ago
I called with standing water in sink. Neil showed up sooner than initially started and was able to clear the drain right up.
Our home warranty sent Hers and His plumbing to fix 2 blockages in the pipes under our house. WHAT A JOKE! I called Benjamin Franklin Plumbing and they came within 2 hours. Daniel was able to clear both issues and get us back up and running. We will be requesting him by name for any future plumbing issues! Thanks for a great job!!Ben
Gary Price is who came out to my house. Very kind and professional. I will absolutely recommend this company to everyone.
I had horrible experience with Benjamin Franklin Plumbing.Firstly, their plumber tried to fool the customers and over charged me. According to common practice and our telephone conversation with their receptionist, they should not charge service fee if I decided to use their service. However, the plumber added the service fee to the bill. He didn't remove it until I complaint.Secondly, their plumber's skills is just so so. Only two weeks after their repairing, some problems got back again.No more business with Benjamin Franklin Plumbing. Sorry about it.
Tyler was great! He was very patient while explaining my options and performed work well!
I called to request a Technition and was shocked to hear that one was available and would arrive shortly. Dakota was friendly, capable and kind and was done in short order.
Amazing work and clean up, and our technician was just absolutely so sweet and knowledgeable, and didn't mind that I asked a lot of questions while he worked! Great job!!!!
Scott F. Brooks
5 years ago
Our water heater went out during a multi-day snowstorm here in Nashville. The crew at Benjamin Franklin Plumbing not only came out the same day I called, but they came out earlier than I had expected. After diagnosing the issue on the older water heater they were able to install a new water heater immediately despite the poor weather conditions. They were fast, polite, professional and got the job done. They will be my first call going forward for any plumbing needs.
Kathy Kaikaris
2 years ago
Everyone I dealt with at Benjamin Franklin Plumbing was great. The lady who took my call explained the process thoroughly. John was very professional and knowledgeable. He found the source of the leak whereas another plumber did not. He gave an estimate upfront and the costs was reasonable and well worth it. He didn’t rush and stayed until he was sure everything was fixed. I highly recommend him and Benjamin Franklin Plumbing.
Joseph Weigel
3 years ago
Nice job troubleshooting and resolving an issue with my tankless water heater. Everything quickly resolved.Our nine year old tankless water heater was having some intermittent water temperature issues, even after the annual service was done. Ben exceeded our expectations in resolving the problems. We are very happy with Ben and with Benjamin Franklin Plumbing and the way they have responded.
Kevin Bowden
6 months ago
Our first plumber recommended we spend 6k to replace the entire water heater system. John Russell with Ben Franklin fixed our system and it’s running better than ever for less than $400. They saved us thousands of dollars. We are very grateful and John was super professional and knowledgeable. We will definitely go with John and Ben Franklin plumbing in the future.
Kathy Rosenberg
4 months ago
Arrived promptly, very pleasant, took care of problem & quickly gave me info on another question I had.
Tyler Packard is THE best! Professional and knowledgeable! He’s the only tech I have over when calling BF!
Caleb D. was great!!! Very knowledgeable and quickly resolved my issue. He didn't try to sell me anything (which I truly appreciate) and he was very honest about what he found and what he was doing. I was very impressed with the level of service I received. Should I have plumbing needs in the future, I will not only call Benjamin Franklin, I will request Caleb! Thank you!!
Steven Neely
8 months ago
I had a Navien Tankless Water Heater repaired. Tyler Shapiro with Benjamin Franklin Plumbing was great to work with. We were getting a error code for the pump. Tyler replaced the pump, wiring harness, and a sensor, where the issue was resolved. Tyler was on time and persistent. I appreciated his attitude and professionalism throughout the repair process.
John Russell is a terrific technician and is very customer focused. I recommend John very highly and would like to have him on all of our future service calls. Dan Hewitt
Cannon Creative
5 months ago
If you want to over pay for a service they aren’t up front about and flat out lie when talking to them on the phone when you ask about standard pricing then these are your people. But rest assured even if you choose to not pay their astronomical prices they still make a paycheck by charging you a service fee of almost 80.00. They’re gonna make a buck off of you either way. Steer clear of this dishonest company.
Michelle Johns
2 years ago
Quentin was on time and so courteous. He answered all of my questions and was helpful. This was my second experience with Benjamin Franklin and love them!
Ryan is the most professional plumber I have ever encountered.
Scubamatics D
2 years ago
They expert came in saw what the issue was and immediately installed a new hot water tank, pricing was good. Very professional and very satisfied with the work. I would highly recommend them for any plumbing needs just amazing
Gary did a fantastic job servicing our water heater, and he actually noticed it was improperly installed and fixed it for us. We appreciated his honesty and expertise. We will be using this company again.
Phillip Barber
a month ago
John was excellent. John alerted me that he was on his way. He arrived as scheduled. He told me whst he was scheduled to do. He told me the cost and then he asked me to autjorize the and proceeded to perform the work. He went about his business in a professional, workman like manner.Upon completion of the work he provided us with the cost, which matched the previously stated cost we paid him and he departed.Excellent very professional service.
Ryan was amazing installing a new water heater system today! We requested him from his previous excellent experience we had fixing another plumbing issue. He is super friendly and well skilled. He does an amazing job every time! Great employee and company! We love the way they are thorough and can always fit us in quickly! Highly recommend him and his company for alll Plumbing needs.
Joe was very professional and helpful. I'm glad to have found a plumber I trust and will continue to use.
Prompt response for an emergency toilet breakdown issue. Coordinated necessary clean up and repairs and installed a new toilet. Very professional and pleased with their work.
Mary Skirving
8 months ago
Tyler was great, professional and knowledgeable. I would recommend him and Benjamin Franklin to any person in need of responsive, capable plumbers.
Cindy Mansfield
3 years ago
I needed a plumber badly and Daniel S. came and truly made my day. He explained everything that he would be doing and the cost before he did anything. He was very professional and very personable. I appreciate the time he took to answer all the questions I had. I’ve never had a plumbing company before but now I do.
Barbara Young
2 years ago
Repaired water filtration system. He was professional, knowledgeable, and extremely helpful with providing information and answering questions about the equipment. It was a pleasure to have a service tech that was efficient, pleasant, and detail oriented!
Ryan was great! He seated a toilet for me and left the area clean. I have used this company for years. You can check all the boxes for excellence when you use this company!
Francene Cole
2 years ago
They provided same day service and did a great job and cost was very reasonable. Also did a great job of cleaning up after work was completed. I would highly recommend Benjamin Franklin Plumbing.
Replaced kitchen 2 inch black drain pipe with 2 inch PVC schedule 40. Joe was very professional and very knowledgeable. Joe alsohas a great customer service turn about him.He did a great and good job all the way around.You should be very happy to have him on your team!!Thanks, Henry
Alexander Gorbunov
2 years ago
Benjamin Blake has always been great: very professional, attentive to details, and thorough in everything that he does. Performing an annual inspection, he pointed out several areas that needed attention and offered solutions. He listened to our concerns and took great care to fix everything. We recommend him and the company highly.
Ryan did an excellent and thorough inspection of all my plumbing. I would recommend him to anyone.
Cynthia Barber
a year ago
We have used this company for many years. Every technician has been wonderful and experienced. The company has always gone an extra mile to accommodate our needs. The tech, Joe, today was professional, friendly, very courteous, and he did a wonderful job explaining anything I needed to know. Then getting the job done. It matters to us to have that type of interaction. A job, as usual, well done!
Kristin Ward Sweatt
6 months ago
Money hungry!! They wanted to charge me over $800 for issues with my ac which turns out to just be the damper motor. I didn't go with this company either!
Cindy Billingsley
5 years ago
Way too expensive / charged me 239 for simple kitchen sink clog, wanted then to charge me an extra 421 to install a new kitchen facet. I had to get kitchen done because selling house and showings the next day or I wouldn't have paid that much. And said no to fixing leaky kitchen facet st that price. Went to Home Depot bought a new facet and changed it out myself for 70 dollars. Won't ever use this company again.
Chuck Hawkins
a month ago
Quentin Duane did a most excellent job for us!!
Thank You, Chuck Hawkins
Diane Kimbrough
2 months ago
Our water heater burst and they had a technician at our home in an hour. He assessed the situation and we had an estimator at the house in 24 hrs. By 8:30 am the next day 3 trucks and a crew of 4 were onsite to install a new tankless water heater. They were knowledgeable. professional, courteous and fast. They said we’d have hot water by 3 pm and we sure did! Super tidy about their work, too. We are big fans of Ben Franklin Plumbing!
Mark McGlothin
a year ago
Didn’t give advance notice of when he was coming, didn’t discuss the cost prior to performing the inspection, charged $245 to say there’s not a problem for about 5 minutes of work.
Heather Bracey
6 years ago
Brian R was very professional and did great work fast. I highly recommend them. They won't be the cheapest, but get the work done right the first time!
Anne Nicholas Weiss
5 months ago
These guys and gals make it happen. And they follow through if there is another issue. If you need someone fast they will be there. They also will send an additional team if the issue is greater than expected.
Quentin was very friendly and helpful and the installation of the new heat exchanger on our Navien tankless water heater went well.
Nicholas Ritchie
4 years ago
Thank you so much for helping me with my recent Hot Water Heater leak. Called Benjamin Franklin in the morning and withing a couple of hours they were on their way. I was worried how expensive a new tank and installing one would be, however, Caleb was able to determine my current water heater was still under warranty and was able to get a new one sent to my house within the hour. Any other Company may not have even thought of that. Both Caleb and Craig were very professional and answered all my questions. With only having to pay for labor, i saved $$$. I cannot say thank you enough for all your help and will certainly recommend you to my family and friends. Thank you!
Gary was great! Extremely knowledgeable & friendly. Good tips for maintenance between our annual service. Much appreciated!
Daniel is an excellent plumber. Ben Franklin (Barnes Plumbing) has handled our plumbing work for 25 years and they are always dependable and excellent. Great service.
This is an honest company! Two other companies were going to charge us thousands of dollars to replace our water heater! But this amazing and honest technician, John Russell, told us there's nothing wrong with the heater. When does that ever happen?!!! Well, when it does eventually go out, I'm definitely calling Benjamin Franklin Plumbing!!
Debbie Patterson
8 months ago
Service was professional but extremely expensive. I cannot afford to use them again. My bill was over $600 to tighten 2 bolts and replace a pipe ring. The actual service took less than 30 minutes to do everything
Allen and Tyler installed a whole home filter system. They were very professional with the work. They answered all my questions and let no mess after the job was done. The install was vey neat and in the location that I wanted. Job was done to my satisfaction.
We scheduled an appointment with Benjamin Franklin to replace a Moen kitchen faucet. We already had the faucet. The technician quoted us a price of $469.00 plus a $69.00 service call for a total of $538.00. We denied the work due to the cost and subsequently obtained three different bids from reputable companies for the same work at $185.00 or less. We ended up getting the repair done for $130.00 with no service call fee. The technician asked us what we thought the work was worth. Our response was $150.00. That in itself made me question their pricing schedule. I would not, as I told the technician, recommend Benjamin Franklin Plumbing due to their price gouging.
I always ask for Gary as he is friendly, courteous, thoughtful in his recommendation and through in explanations. He is efficient in his work and I rely on the work being done well the first timeThe scheduling staff is exceptional as well ... cheerful, helpful, good listeners who efficiently sort through to the best solution for sending a plumber. When they are able they often send someone ahead of schedule.Well done
Robbin Lambert
2 years ago
Chris did an excellent job. He’s also friendly and personable. He repaired my shower head leak and sink faucet leak quickly and efficiently. He completed a job a different reputable company was unable to complete last week.
Javier Arroyo
3 years ago
Benjamin (BF's Tech) showed on time, was very thorough in assessing the problem we had with a leak, and fixed the root cause of the problem right there and then. Benjamin recommended an enhancement to our existing set-up which we will consider; thanks for a job well done!
Michael Laverne
2 years ago
Joe showed up 5 minutes early, inspected the issue efficiently and identified the source of the leak. Took care of our problem in no time. People want to try to do stuff on their own and make it worse. Just call Joe it’ll save you some time, some money and some stress. Thanks Joe.Ps Happy Birthday!
He fixed it!! We could not keep the shower hot long enough to take a shower and he figured out what was causing it and fixed it! It’s like having a brand new shower now.
Called BFP after hours on a Saturday evening to clear out a totally clogged drain. John R. was the technician who arrived ready to work, and had the problem resolved in less than an hour. John was very personable, engaging and again had the job completed and was on his way to the next call within an hour. All in all, the missus was happy that the drain was unclogged so quickly, and I was happy that the job was done within the hour. Pricing? Well, it was after hours on a weekend, so you're gonna pay for that. Nonetheless, we've used BFP several times before and will use them again as we've had no bad experiences to date. Would be happy for John R. to be the tech sent out next time!
Oliver Goodman
a year ago
The technicians were cordial and informed me of what they were doing step by step. As of now the water heater is working well.
Christina Simpson
7 months ago
Duane showed up quickly and unfroze our washing machine faucet and drain pipe. He was professional, fast, and courteous!
Grant Simmons
2 years ago
Came within a few hours of the request.Cotton was very pleasant and quickly focused on finding the leak. He went over all the possibilities and soon found a failed Pex fitting in the garage wall behind the water heater. He did a solid repair and cleaned up after himself. He also arranged for a restoration company to contact us to repair the damage caused by the leak. Before he left he signed us up for the Ben Franklin Society which offers annual inspections and discounted service. We were very satisfied with our experience.
Mary GELLOTT
3 months ago
Told Quentin the issues I was having with my tankless water heater and he knew immediately what the problem was and what had caused the problem. He was able to make the fix quickly!
Vanessa Moreno
3 years ago
Bryson was very thorough and helpful throughout the entire process. We had an issue with continuous running water, as well as weak flushing mechanics. He was able to fix both issues within the same visit. He was respectful throughout the whole process. I would recommend Benjamin Franklin plumbing.
Super friendly - both on the phone and our service technician. Fast scheduling and fast service. Pricing was reasonable. No high pressure sales on extra add-on service like I've experienced with other companies. A pleasure to do business with.
bristol tenn
4 months ago
I have used this company several times from installing our tankless water heater to replacing all of our iron sewer pipes. I have no complaints. I would recommend thier services.
Ryan was great! He made it out prior to our appointment time to check if their was an active leak in our ceiling. He was able to determine everything was fine. He was so friendly and knowledgeable! We highly recommend and they will be who we use in the future.
Quentin showed up an hour before I expected him which is unheard of today and it sure helped out my day. He was very professional and completely understood what I needed to have done, which was relocating an existing drain pipe for a laundry room deep sink. Not only did he do an excellent job (I'm a very particular person) but he checked out all the rest of my plumbing lines under my house to make sure everything was ok. I would highly recommend Quentin to do all your plumbing needs as he is an excellent tech.
Had a very clogged kitchen sink. Called Ben Franklin plumbing and in just a couple of hours they sent one of their service pros, Daniel Sherry. He was very thorough and efficient. Had the clog fix very quickly. Very affordable price as well. Will definitely be using them again.
Charles Pickett (Chucky Chux)
2 years ago
Chris came by and provided an estimate to replace my hose faucet. He was very friendly and professional, he walked me through every step and was ready to make repairs. Great experience with the visit, thank you so much for stopping by and thank you for your professionalism and honesty
Freer2day Shawana
4 months ago
Gary is very professional and knowledgeable! He always does a great job! I will continue to request Gary. Thank you Benjamin Franklin!
Ryan did a wonderful job replacing our hot water heater anodes. Very prompt and professional. I’d recommend Benjamin Franklin Plumbing.
Ryan arrived promptly for scheduled service. Very personable and professional. Extremely pleased with quality of work. I will request Ryan if I need plumbing services in the future.
Michael A. Brown
a year ago
The gentleman who came out was very helpful and understanding in letting me know that they could not fix my problem because it wasn't directly a plumbing issue. However the woman I spoke with on the phone told me that this was something they could definitely take care of. I did get the service fee waived and a referral of someone who could actually fix my problem.
The company came out in a timely manner. I requested that they call instead of ring the doorbell which they did. However the tech that came wanted to unnecessarily remove the entire plumbing system under my sink and replace it with something else entirely. I asked if I could just replace the parts that we had because I did not want to pay over $500 for a small leak. He said he wouldn’t even do that if he had the parts. I do have a new house so that seemed ridiculous. I called a different company and they came out and fixed the leak in under 30 mins for $50. I will NOT be calling this company again.
This was the second time Quentin has serviced our plumbing needs, and he was as punctual, polite, and professional as ever. He had a colleague with him, named Joe who was equally so. B Franklin is a bit pricey but so far, I’ve never had to second guess the service we’ve received. I guess you really do get what you pay for. With them, it’s excellent service! Therefore, I would recommend them to anyone needing professional plumbing services.
darlene kimbrough
2 months ago
Quinten was exceptional. Really appreciated his getting the job done professionally and walking me through the inspection of all plumbing.
Fianalea Moss
3 years ago
Ben Blake, Plumber from Benjamin Franklin Plumbing, arrived on time, took precautions for Covid-19, was respectful, knowledgable, fixed our issue quickly, and cleaned up after himself when he was done! He went above and beyond with customer service. Couldn’t have asked for a better experience. Thank you!!
Our technician Steve came to service (descale) our tankless hot water heater, and address a couple other concerns we had with a leaky faucet in the bathtub and shower. They had a cancellation and called to see if he could come early which worked great. He was on time and honest! I would definitely recommend this company!
Shirley Breece
6 months ago
Great service. He was very professional and helpful. He repaired rocky toilets and all in the same visit.
I contacted several plumbing services for a quote on a leak coming from my main water line. Ben Franklin rep Tammy promptly called no more than 20 minutes later and was able to send a guy on the ground within a couple of hours- same day. I had previously gotten a lofty quote from a past plumber for a complete replacement of the pipe. Daniel showed up and diagnosed the problem as a simple gasket replacement that he could do on the spot for a small fraction of the price of the original, complete pipe replacement quote. Dan was professional, expedient and and did not attempt to oversell his service. My wife and I were so impressed we chose to retain his services by enrolling in the yearly “check up” that Ben Franklin provides. Thanks for the professionalism!
Gary came out to replace a leaking outdoor spigot and while under the house he noticed a leaking pipe that we were not aware of. Gary showed us the area, what he thought was the issue, and proposed a solution. I appreciate Gary’s diligence in finding this leak and getting it repaired before any real damage could occur. The new spigot repair was completed and works great.
It was a pleasure to have Tyler find and fix my leak. He came to my home and fixed my issue. After explaining my issue, he went straight to work. He was professional the whole time. Tyler explained to me what the issue was, where the leak was coming from, and the affected area. I appreciate his hard work! Thanks Benjamin Franklin Plumbing!
Christ Lutheran Church
a year ago
The service man was prompt, very helpful in every way Excellent work
He replace the backflow valve for us
Erik was very informative and helpful. He was also very kind and professional. We appreciated his help and feedback.
Viateur Sibomana
5 years ago
The technician (Joe) was super nice, respectful and professional. Their service is not among the cheapest in town but you definitely get satisfaction, and nothing tops that! I was happy with the service but when Joe finished his work and realized it took him half time of what he quoted me for, he was honest enough to tell me That I don't have to pay the full price. I had my pen ready to sign the check but he gave me a discount and that was a huge move for him and his company. Great job Joe!
Carlye Wilson
3 years ago
I contacted Benjamin Franklin Plumbing in the morning with a couple non-urgent small plumbing projects I needed help with. They scheduled me for the same day and then were able to move my appointment time earlier. The tech did a great job of listening to me and making suggestions. All the tasks were completed well and quickly. I'd call them again if I ever need plumbing help!
Stacey Floyd-Thomas (SMFT)
3 years ago
I cannot sing the praises enough of Caleb Daniel of Benjamin Plumbing! He is always professional, thorough, caring and informative about any service he carries out. I’m delighted that Angie’s List sent us to him/them!!!!
Michele Stephens
2 months ago
Helped trouble shoot our touchless faucet and came back to make adjustments. Quality young man. Good service!
Benjamin Franklin Plumbing has come through for me for my past and current service needs. They are prompt in responding and the service I have received has been stellar! Their techs are professional and get the job done right the first time. I will always use them for their services!
Although they were responsive and made sincere attempts, despite expense and repeated visits, they never solved my problem (which was intermittent periods of no hot water) and they simply gave up. I turned to one of their competitors who correctly diagnosed the problem (a faulty water heater) and fixed it straight away.
Eddie D. Fleming
8 years ago
I had a very pleasant experience with Ryan. He was here on time,, in factearly which was good. He was very polite and mannerly. He explained what hewould do and proceeded to do it. He could not finish the work on the kitchen sinkas he did not have the part he needed on his truck. He returned on Monday, againearly, but with a call to check if it was all right to come. He did his work and cleanedup. I was very pleased as he went the extra mile and cleaned up the faucet andgreased it. He was very pleasant and worked well. I would recommend him tofriends.
kathryn grant
3 years ago
I love these people! I've done business with them for over 20 years and I have never been disappointed. They are professional, kind, courteous and explain things so well. I would recommend them to anyone.
Susan Galbreath
a year ago
Quentin and Joe were on time and did an excellent job with the repairs. They each went above and beyond to make sure they had assisted us with any plumbing needs we needed before they left. Above all, they were respectful and delightful in their interactions with us and with each other! On our next call, I hope Quentin and Joe are on the team!
Chris prepared us with our options before getting started and was exceptionally knowledgeable about the services and tools used for the project. He used all safety precautions during his visit with us, face mask, shows covers, runner gloves etc. He installed our toilets extremely fast and efficiently. We were so impressed with how polite, professional, trustworthy. The cost was super affordable and it was just an overall delight to have in our home. Chris went above and beyond. We are truly grateful and will most definitely be a repeat customer of his. This was a truly seamless project working with this company from start to finish.
Susan Clanton
8 years ago
I have been using Benjamin Franklin Plumbing exclusively for several years now, and have always been very happy with their service. Daniel Stark is an excellent plumber who always takes the time to discuss and explain things and suggest the best course of action. I'm very thankful to have Benjamin Franklin Plumbing in my city!
Cindy Chandler
7 months ago
Tyler fixed the needed repair as requested. He updated me on upcoming cold weather for next week. I needed to remove the garden hoses as he suggested. I was not able to complete the task. He was in his truck and returned to help me. He went above and beyond!
Excellent work. Timely, worked through a minor issue and saved us time and money. Used greatSocial distancing but was superPersonable. Will call Ryan for all future plumbing needs.
We love Benjamin Franklin plumbing and Quinten Duane did an amazing job for us! Found the most economical remedy to our leak issue and had it fixed in record time. Can’t say enough about his efficiency and quality of service!
Chris Boone arrived at our home and identified our problem quickly. He explained the details of the repair and got to work quickly. He pulled and reset our toilet after replacing the wax ring. He was done quickly and he left no mess whatsoever. He was very professional and is a credit to his profession. Aside from being a good plumber he's a really all around good person. It was great doing business with him. I would highly recommend him
Sure, it was more than I wanted to pay but the service was great and end result was excellent.Arrived on time, never rushed, clearly communicated and watching what he did I could not have done the job on my own.
I took 3 bids from what I considered the leading 3 companies in the Nashville area. I was needing a Tankless Water Heater & filtration system. The company that I thought was the leader in our area, was the worst bid and presentation. The other two were competitive but Eric and Ben Franklin had the edge in several ways. They KNOW their product; they price fairly and competitively in their first presentation; they don't waste your time playing games; they offer my hands off warranties and keeps me from worrying about anything for 10 to 15 years or more - parts and labor! I was impressed with Eric immediately and the fact they sent me a Master Plumber to educate me and sell me on their products was quite impressive. He knows his stuff and I'm confident I made the right choice. Pay attention to Ben Franklin - they made the difference for me ...
Vivian Vergatos
3 years ago
We have been using Ben Franklin plumbing for a number of years. They have always done an excellent job, and their technicians are always friendly, helpful and responsive. It truly is a pleasure doing business with them.
Adam and Aiden came out to inspect a possible sewer leak. They were very professional, courteous, transparent and were an absolute pleasure to work with. They honestly made my morning working with them. There’s a lot of evil in the world and we as humans have to surround ourselves with good people….. and this company obviously is good people. I will highly recommend them moving forward.
Got my problem solved promptly and professionally
I would recommend Ben Franklin Plumbing to anybody. If you've got all day to call around, you might find someone cheaper. But based on my experience, you won't be able to find anyone more knowledgeable, professional, courteous, or punctual. They had a truck at my house today about half an hour after my call. Ryan just left my house, and the bathroom looks exactly like it did before he fixed my shower -- no extra cleanup needed. I have used them two or three times now and have never been disappointed.
Andy Anderson
3 years ago
Gary the serviceman lived up to Benjamin Franklin Plumbing company’s motto, and then some. He arrived quickly, found the problem leak, and made the repair in a professional and friendly manor. We’re very happy with the service.
These days, it's uncommon to find a company that can provide same day service. I was blown away that Benjamin Franklin was able to come out the same day we called. Our home is under contract and there was a plumbing finding. The prospective buyers said they reached out to 3 plumbers to provide an estimate but none were able to come out in a timely manner. But when I called Benjamin Franklin, they sent someone out just hours later! Scott was amazing! He was very thorough and provided all the detail we needed to move things forward! This is indicative of the great service we have been provided the past few years we have been working with them! Highly recommended!!
Jonathan Wilson
3 years ago
We had a brass coupling somehow crack which was spewing water all over inside near our water heater. Called and they sent over Terrific Tyler who fixed the issue within 20 minutes! Also signed up for their membership for a discount and also plumbing evaluation in the future. Seriously 5 stars all the way. Highly recommended!
kirtika anbalakan
11 months ago
Totally disappointed with the service provided for our water leak detection in our front yard. They charged us $79 just to come and check the issue but ended up not giving us a proper estimate on how to fix it. They just gave a partial estimate on digging the place but not how to fix it. We just lost $79 and ended up with no real estimates.
Bert Ballard
9 months ago
Great - Quentin did a fantastic job. He was very courteous and a joy to work with. 😊
Bryan Greenway
3 months ago
I had an issue with repeating clogs in the sewer line to our septic tank. It was very hard to diagnose the cause, but they were able to do so. The service was on-time, expert, and professional. I have no issue recommending them, and I will certainly use them again if needed.
They were kind enough to work me in on a busy day. Dan was my plumber. He was knowledgeable and friendly. Price was reasonable. Very highly recommend.
Victoria Locke
a month ago
Graham took great care of us! We always receive great customer service. Thank you!
He arrived on time and got the job done. I had only called that afternoon and they came pretty quickly. Our technician was friendly and explained everything he had to do! We love Ben Franklin! We’ve used them for years!
The tech was on-time and completed a tankless water heater install. We are very pleased with Ben Franklin plumbing. I would highly recommend!
Had a great experience with the company. While their competitors had automated systems with 30 minute waits, BF had a real answered the phone right away. They were able to do the service ahead of schedule, and our service technician (Dakota) was friendly and professional and answered all our questions along the way.
gerry Holmes
2 months ago
Neal was able to accurately diagnose the cause of a bad leak and immediately began the repair. Didn't even slow down when it decided to rain. Will always call BFP when needed.
Aaron did a fantastic job installing our hot water heater booster and addressing an additional small plumbing issue under one of our sinks that other plumbers could not troubleshoot. Based on my service call experience today, I will absolutely use Benjamin Franklin plumbing and also recommend them for future jobs.
Tim Tranberg
7 months ago
Ryan Marx was professional and honest. He understood what needed to be fixed and did it in a timely manner. He explained the issues in a way that I would understand it. They left the work area clean when they were done. Excellent technician!
Stephen Betts
3 years ago
Justin did a great job installing my new faucet and fixing a leak. I love the company’s attention to helpfulness and will definitely use again... even though I can see a lot of expense in my plumbing-related future!
Sheila Jenkins
5 months ago
Gary did a fantastic job fixing my water heater.
Gayle Merkerson
a year ago
Gary did an excellent job with lighting the hot water heater and connecting the washer and dryer. He was very knowledgeable and finished very quickly.
Main sewer line from house clogged. Made an appointment. They were here within 2 hours and on time. Very organized. Richard (plumber) and Tammy (service rep) were excellent. May cost a little more but time savings and service worth it.
Just quoting a repair at this time. John was very prompt, knowledgeable, and courteous!
Andrew Blake Mccray
3 years ago
Daniel was AMAZING! We had a full water heater replacement and he showed up and took care of everything we needed and we were back up and running in a couple of hours. He was friendly, knowledgeable and helpful. What more can you ask for at 4:00PM on a Saturday with a flooded basement and garage.
Dqaniel was one of the most arrogant and least customer service friendly representative I have spoken with. His responses were short and excruciatingly sarcastic when I asked question about his diagnosis. I was informed the company cannot get a replacement tank for my standard Western toilet and the only option is to replace the toilet for $744. That is an outrageous cost and I will be going with another company.
Great folks to deal with. Bryson was top notch even working into the dark to make sure our water leak was fixed. Highly recommended.
From the moment I called to the moment the tech left our house - the customer service was excellent! I highly recommend this business for any of your needs.
Ryan Marx was professional and did a great job. As soon as we met him he was likeable and we could tell he knew what he was doing and even informed us of what other work needed to be fixed. I would recommend Ryan Marx and Benjamin Franklin Plumbing in a heartbeat to other people.
I called to get a quote on a simple toilet uninstall and reinstallation of a new toilet. The woman refused to give me a quote over the phone or even a ballpark. She said someone could come out for $69 and quote me. If I liked the estimate, that would be applied toward the job. I just didn’t want to have them come out, quote me $500 for an hour of work and then be out $69.I'd really like to give 3 stars but that's kind of unfair since I don't know what the price would have been.
Chris was amazingly professional, engaging and thorough in his effort to identify the problem. He educated me abt my home I've lived in for 20 years. Thank you for that! In the end we agreed we had to call in another level of BF support team to identify any outside broken pipe issue. He will be the person I will request for future BF needs.
Drew Johnson
3 months ago
Fast, Clean, Thorough and all Units working properly! No one can ask for more!
Unfortunately I gave them a good rating BEFORE I was presented the bill. The bill does not show the exact work that was done. They tag the work as Level One and Level two. I’ve called them for an explanation on this...they have not returned my call. He did what he called a minor repair to leak in outdoor faucet. He took about 5 minutes to unplug shower drain (which he recommended I do AFTER we went down to the basement and saw water leaking from the shower drain area) THEN told me the issue was the shower pan. Obviously he Did not repair. Thirdly he replaced toilet flush valve In approximately 10 minutes. The bill shows two repairs at Level 1 and one at Level 2. Level 1 was billed 2 times for $109 each and Level 2 for $199. Ridiculously overpriced. Total billing With tax was $423!! I am so very disappointed with Benjamin Franklin Plumbing. Lesson learned here in Nashville. I am a senior On a fixed income and will only work with written estimates in my hand from now on and not from their iPad.
Arrived on schedule, was professional and efficient. Very pleased and will use again as the need arises
Swapping out our 75 gallon water heater located upstairs in our home for a new tankless was a big decision. From the initial call when a rep explained and quoted the job, to the work Eric, Aaron and two others did on site, this was a professional and excellent job. They kept us informed of progress during the day, and we are pleased with the result.
Patrice Keller
2 years ago
Adam found the cause of the leak under my kitchen sink. He took care of it quickly and tested it several times to make sure I would not have any future problems. Adam was very professional, knowledgeable and courteous. I was very impressed with his concern for the customer. I always know I'll get this level of service from Benjamin Franklin Plumbing.
Logan Shirley
3 years ago
I was having trouble with my hot water heater and when I called, I got an appointment for the next day. My technician actually showed up a few minutes early (after they called and approved that that would be okay). Caleb was very nice and thorough- my hot water heater was 17 years old, so he went through the options of either fixing it or replacing it and explaining both options thoroughly. I chose to replace it and actually had a less common type that he didn’t have on his truck, so he called and had that type delivered so they could replace it quickly. The whole process of appointment and installation took about 2.5 hours. Overall, I’m impressed and would gladly use them again and recommend them.
Excellent communication, arrived on time, technician (Quentin) was very friendly and professional. He listened to all the steps I had taken to try and resolve my kitchen sink drainage issue, determined what he thought the issue was and began his investigation. Proposed the solution, explained the price and guarantee, then took care of the job. I couldn't be happier and will definitely use Ben Franklin again for future plumbing needs, and hopefully be able to request Quentin! Thanks again!!
Just Great. Neal fixed the problem with my disposal within 5 minutes. A tiny black screw was hidden in there somewhere. Amazingly he turned the disposal on without the rubber cover on it and the screw actually jumped out of the disposal and onto the kitchen floor. Absolutely magical.
Quentin was efficient, professional, and did excellent work! This was the best job by a plumber I've ever hired. I signed up for the yearly inspections.
Jan was extremely friendly and prompt when setting appointment. Upon arrival, Caleb assessed situation, recommended cheapest option, and fixed the problem quickly.
I've hired this company for four jobs on my older house over the past three years: replacement faucet valves for a kitchen renovation, new hot water heater, new main water line, and replacement outside spigots. The first three jobs were done well. When I called for this last job and spoke with the customer service person I specifically asked for Woodford brand spigots to make sure the plumber would have the parts when he arrived. I reiterated this brand of spigot to the plumber. He didn't use Woodford spigots. The work is done, and these guys do good work, so I paid him and moved on. It is disappointing that two people failed to listen to the specific details of my request. This why I'm giving feedback with only one star. I would provide a five star review should they send a plumber back out to my house to replace the spigots with exactly what I requested at no further expense.
Sandra Rideout
a month ago
The technician Tyler expertly identified the problem and knew exactly what to do to fix it. He gave me sound advice on caring for the unit and did not charge for the work as the water heater had been serviced by the company only 3-4 months ago.
Great service. Quick response. Fast repair.
Benjamin Franklin is the company I trust for all of my plumbing needs. They’ve helped me out with multiple plumbing issues over the years. They’ve often had to fix work done by other plumbing companies. The price is a little more than other places, but it’s worth it to know that the job is getting done right!
I have worked with Benjamin Franklin Plumbing for 15 years on a variety of commercial and residential properties and they do an excellent job. They are always on time (usually early!) are always courteous and professional and stand by each and every job. It is worth every penny to just trust that the job will be done right and as quickly as possible. I can't even recall the last time I had a plumbing issue and they couldn't take care of it the same day - REALLY impressive!
Kathleen Tuttle
4 weeks ago
Both John and Aaron from Benjamin Franklin Plumbing were courteous, efficient and professional. I am extremely satisfied with the services provided and will continue to use only Ben Franklin Plumbing in the future.7/11/23–Quentin was here today to repair a toilet and do a whole house inspection. He repaired the toilet and performed the yearly flush of my tankless water heater. He was efficient, knowledgeable, respectful and tidy while working. I will continue to use Benjamin Franklin Plumbing.
Benjamin Franklin saved the day last minute when our water heater conveniently went out while we had company! They had us back up and running quickly! Always appreciate their help and professionalism.
The guys who came out to fix our recirculating tankless hot water heater were super nice, professional, and got the job done. We'll call back for any future plumbing needs. Highly recommended!
Graham did a great job. Very service-oriented.
William Haynes
2 years ago
Chris replaced a decades old pressure relief valve. He diagnosed the problem and gave me a quote within 5 minutes of arrival. He completed the work expeditiously. He was very professional and pleasant to talk to.
Bill Hamburg
3 months ago
Service was great. Tech was very nice and professional
Deidre Hornbuckle
3 years ago
We got hot water back (on a Sunday!) before 2pm. Very quick response. My husband enjoyed Gary’s personality. Very friendly and got right to work to find the problem and repair it. It was a little pricey but I don’t know the going rate for this repair. May be fair.
Joe and Chris arrived on time, fixed the leak in a very timely manner. After the repair was complete, you would never even know they were here. They both were down-to-earth, professional, and were just great! This is why we only use BF!!!
I was so thankful that they were able to come out and repair an outdoor leak I found right before the big snow storm was supposed to come. I truly appreciate it, the technician was great and knew right away what the problem was. Very professional and quick repair.
S Taylor Jackson
2 years ago
Ryan has been out twice (separate incidents) and was excellent both times. He was professional, friendly, and helpful. I am very happy with the service.
michele sharpe
3 months ago
Benjamin Franklin plumbing is a great company. We had a pipe problem and they came out the same day. Quentin fixed our pipe replace the faucet and cleaned everything up. Great fast work!
Tillie Lopez
6 months ago
John was wonderful. Very helpful, professional and went above and beyond. Highly recommend!
Raymonda Robertson
4 years ago
I had to make an emergency call on a Sunday evening around 6pm after I seen a trail of water flowing through my garage. I googled 24 hour service for water heaters and Benjamin Franklin Plumbing popped right up! I talked to the friendly customer service rep and explained the situation and by 7:15 Aaron arrived from Murfreesboro to help fix the problem. He was so nice and explained what had happened being that I have never had a water heater go bad. It was a very good experience, price of new water heater seemed fair. I will definitely be using their services again.
Amber Bontrager
5 months ago
Gary Price went above and beyond what he needed to do for us!
We had the thermostat replaced by the Benjamin Franklin company. Ryan M was our tech and he was awesome. He was professional, great to talk to and even taught me a few things about plumbing and maintenance during the repair. If I ever need work done on my plumbing in the future, I'm going to be calling Ryan from Benjamin Franklin.
Having you entire sewer line replaced can be a pretty intimidating, but all my contact with Benjamin Franklin Plumbing was transparent and profession and helped ease the anxiety. They arrived on time, texted me en route and called several times during the job to give me updates. Honestly, it was completely painless. I will use them for all my plumbing needs going forward.
Quinton did a great job and was extremely courteous , professional and detailed with the repair explaining everything he did and answered every question I asked. Thanks again for a great job and outstanding customer experience!
We have annual inspections completed along with being a member of their club. We were already aware that we needed a shower valve replaced. It was fixed during the visit and he did a great job.
Ansley Bartlett Page
3 weeks ago
Tyler saved the day! I had a toilet clog and he was very professional, fast, and helpful. My bad day turned into a good day, quickly. I will definitely use Benjamin Franklin again. Thank you!
I had used them before when I lived at a different place, and the service was just as good as I had remembered. The staff was great and they had me back up and running in no time!
Beverly Evans
2 years ago
Our Service Representative was Quinton, and his professionalism, and customer service was excellent-a very welcomed change to what many service organizations offer today. He is very knowledgeable in his profession, and explained options to us in a way that we could understand. We hope to have him return for any of our plumbing concerns.
Kyna Mitchell
2 months ago
Wonderful job. Dakota was very professional, knowledgeable and understanding. Great job.
Kate Moynahan
3 months ago
The problem was reported at 8:15 am and the job was done by 10:09 am. Quentin was professional, pleasant and did an overall great job.
I called to get quoted on having two spigots replaced on my house. I let the lady know I was gathering quotes and she said they will only do a service fee for $59 to come out and look at everything before I can get a price on what two spigots would cost to replace. I understand not wanting to quote jobs over the phone but me having to pay $59 for the pleasure of you telling me how much two spigots getting replaces will be is a poor business practice. All I needed was a ballpark of cost. I’ve been under my house already and know it’s standard copper pipes with 20 year old spigots that I want to replace. I don’t want to repair them, I’m asking how much you charge to replace them. Business practices like this are why people call to get multiple quotes before trusting they’re getting a fair deal.
Cheri Koerner
2 years ago
Ben Franklin is responsive, honest, and affordable. Excellent in all regards. They are professionals that are a pleasure to work with!
Quality bunch of people. Never have a problem with their work
Kindall Deitmen
a year ago
Gary was fantastic! I had an overall plumbing inspection done, and he took his time going through the house, answering all my questions and giving me all the details I needed to understand what needed to be fixed and what to expect over time based on some of what he'd seen. He also fixed my partially clogged toilet. And as always with Ben Franklin it was easy to schedule, he arrived when I expected, and I'm super happy with my overall experience.
We thought that we needed to replace a main water line because of a leak. After more investigation, they discovered it was a toilet valve leak making it a cheaper repair.
Quintin did a fantastic job! This is our 3rd time to use Benjamin Franklin Plumbing. I was advised of the work to be done and the price for the work before any tool was lifted. Clear and precise pricing. All the work was completed and explained following the work. The technicians were professional, clean and knowledgeable. The work was completed quickly.
WAYNE THOMPSON
a year ago
Tyler was prompt, knowledgeable and skilled in fixing my issue. He took time to listen and gave me alternative fixes.Thanks Tyler for a great job done.SincerelyWayne Thompson
Mark Hollingsworth
3 years ago
Caleb from Benjamin Franklin was super nice and knowledgeable. He quickly addressed our clog issue and took the time to explain the issue and further recommendations. We have used many different plumbers since moving into our house 6 years ago and this has been by far the best experience we’ve had. We will definitely use Ben Franklin Plumbing again. Thanks, Caleb!
These were experts in their field. I felt reassured after the evaluation and consultation that the service I would receive would be excellent and I was right. i won’t use any other company for my plumbing needs from now accept Ben Franklin.
Penelope Stokes
a year ago
Tyler arrived on time for our annual plumbing inspection. He was very professional and courteous. I would definitely recommend Benjamin Franklin for any plumbing needs.
My experience with Ben Franklin, and with the technician Colton, was very smooth and I’m pleased with our new water heater.
Mary Jean Imai
10 months ago
The technician was right on time and very nice. He explained in detail to me what the service would require and how much the first visit would be. The initial problem came back through no fault of the technician and the follow-up visit was at no charge. They do however have to install another new part but hey, the toilet is at least 10+ years old and parts do wear out. My only complaint is that I still use a landline phone as my major number and of course you can't text to it and I've asked them repeatedly to simply call the number to let me know when the tech is on the way but I guess it's an automated text system and they can't seem to call me. I would definitely recommend this company to anyone looking for plumbing help in the Franklin area.
Erin Grimmett
3 months ago
Our bath tub handle fell off and Erik repaired and made it better than new. Lee HVAC came out the week prior and their technician literally did not have the parts and tools to make the repair. Lesson learned- always call Benjamin Franklin first.
Robert Masters
2 months ago
We have used Benjamin Franklin Plumbing several times and always been well pleased with their work and service. The most recent job was performed by Tyler P.. He was prompt, professional, did an awesome job in a timely manor and he left everything neat and tidy. We absolutely recommend BFP of Nashville for anything because they are our go to professionals for plumbing problems.
Lindsey Herche
2 years ago
Gary was very professional and knowledgeable about plumbing. He helped us with a number of items we needed taken care of at our house and provided recommendations / advice we found helpful as new homeowners. We would definitely recommend using Gary for your plumbing needs!
Carolyn Sheild
8 months ago
Graham was very thorough and explained what he was doing. He fixed the problem that was preventing my water heater from working. I was very satisfied.
Brad Alsobrook
5 months ago
They fixed the over flow valve in my tub and had time to fix my kitchen sink. All stars will definitely call again when needed!
Technician Ryan was very professional. Extremely detailed, answered my many questions.Ryan provided
Great problem solving skills. He's the guy you want answering your call for help.
I called and got an appointment the same day (which was already awesome) and the tech ended up being available earlier than expected which was fantastic! Daniel was super polite, efficient and did great work. He explained my new garbage disposal thoroughly and I am very pleased. Would definitely recommend again, ESPECIALLY Daniel.
Danny Geoffrion
a year ago
Tyler was on time.
Did a great job explaining & fixing the problem.
He also did a great job with cleaning up.
A+ thank you Tyler.
Our tub was clogged. Benjamin Franklin (BF) sent a plumber who failed to unclog the drain and took hundreds of hard-earned US Dollars. He suggested our pipes had collapsed beneath the slab as the cause for his failure. Curious to discover if BF had a technician or a brand problem, a supervisor was dispatched to scope the pipe. He failed to bring the scope, stated that he couldn't, but would fix the collapsed pipe and break up the slab for a few thousand more and a few days mess. A second opinion was had from a competitor who brought their scope & discovered steel wool stuffed into the pipe. Not using steel wool previously, we don't know how it got there. The line was rootered out for a similar fee that should have been done right the first time. I don't think I would recommend or use them again.
Gary was without a doubt, the best plumber ever. He was polite, easy to deal with, friendly, and did the job perfectly. It was easy to deal with everyone at Benjamin Franklin. The service was better than what I could have expected. This was my first time to use them and I will definitely use them again. I've seen people say it was too expensive....you get what you pay for when it comes to your home. Gary and everyone at Benjamin Franklin are professional and kind.
Michelle Rojo
6 months ago
Graham installed my tankless hot water heater. All done in about 4 hours. Everything is working and he made sure the piping was neatly done in my small space. Very happy.
David “The Redneck Garage” Sutton
5 years ago
They were pretty quick to come out - should have gotten more estimates. Had to come back out again to re-repair which they did at no charge. Their prices are really high but they did give me the price before work was done. They also have a program to get reviews thus the reason they have over 200 ......... I think their corporate pricing structure it really quite a bit more than independent plumbers.
Molly Robinson
5 years ago
Aaron was fast, polite and even helped me with a heavy package that was delivered. Nice to see a young man with pride in his work and really just a nice guy.
amy fleisher madden
a month ago
Benjamin Franklin Plumbing is 100% the best company you can ask for. They arrive quickly, are always polite and knowledgable, and fix everything in what feels like just a few short minutes. Ryan was my technician today and I give him five stars. Thanks BFP!
Fantastic as always. Definitely worth the membership!
Twine Graphics (Hannah Ring)
4 years ago
These guys are great! We scheduled an appointment easily and quickly, the representative was efficient and super nice! They even had a cancellation and were able to come sooner than expected which was great! Everything about the experience was exceptional. Zero complaints!!
I called today for an estimate for a shower system install with centering the existing plumbing & drain. He came out today was on time, knowledgable and told me just to give 3 days notice when I'm ready for system to be installed. The quote was reasonable. Looking forward to finishing my bathroom. Its hard to find a plumber these days who will do a shower install.
Tyler replaced our spigot. He was very efficient and knowledgeable.
We were very pleased with Colton at Benjamin Franklin Plumbing. We called Benjamin Franklin based on other Facebook recommendations & we had called to get a second opinion because a different plumber said all the pipes in our bathroom were installed incorrectly. Colton came out & said the pipes were installed correctly, fixed the original clog that we had & worked quite extensively on a secondary issue that we added on. He even came back the next day, on his day off, to continue to work on the secondary issue because it was an outdoor problem & there was a prediction of heavy rains & flooding. We have had a few heavy rains now & the outdoor issue is much better. Colton did a great job & we would gladly recommend him and Benjamin Franklin Plumbing!
Raquel Taylor
3 months ago
Extremely detailed and professional. Highly recommend!!
I've had them out on two occasions and they were prompt and professional. I got a text telling me they were on their way including a picture of the associate. This last time, they quoted me a price to fix an issue but after completion he said it didn't take as much time and effort as anticipated and reduced the price by 20%. Who does that anymore? Great service and they've earned my loyalty.
Daniel was great! Went above and beyond what we asked him to do. He was knowledgeable, kind, and courteous. We were very pleased!
Lori Campbell
3 years ago
Ryan did a fantastic job diagnosing the issue with our hot water heater. He took the time to explain things to me and was very professional. I will definitely call them again in the future for my plumbing needs.
Steven Lerman
6 years ago
Monty M. came out (on time) replaced two toilets and serviced our water heater. Very competent, knowledgeable and informative. Ben Franklin not the cheapest - but the quality of work is excellent. Will definitely use again.
They replaced my water heater a few years ago. Called them recently due to lack of hot water. Prompt service. Technician was professional and provided me the details of the problem. Didn't take him long to repair.
Olga Williams
7 months ago
Service was great. I definitely recommend him to others.
Aref Jabbour
7 months ago
two months after we had them install our tankless water heater, it is still not working properly. the issue has been the water pump, and after 3 new pumps, figuring out what orientation it has to be in, and determining that the pump needs its own timer, we now wait for it to work properly. i have wasted hours waiting for the techs to figure out how to make this tankless work, which apparently is the best one on the market. also we were sold on the fact that a water pump is needed to get the full benefits of the tankless, but no one at the company seems to know how to make this work properly. wired wrong, a setting on the tankless itself needs to be changed, the orientation of pump is wrong, the size of the pump is not as recommended by the manufacturer of the tankless heater. it has been one thing after an other for the past two months. all of this after spending $6000, which i will ask to be refunded. the company and its techs have been learning on the job how to install this and make it work properly, and we have been the test subjects. after you spend that much money on something and it doesn't work properly, you expect your money back. i had trust in Benjamin Franklin Plumbing, but that is now lost.
Due to a cancellation they were able to come within a couple hours of my call. Friendly, courteous, and work was done quickly. I would say the job was done by the plumber like it was his own house. Very pleased. They replaced my 14 yr old hot water heater. This was the second time I have used them (first time for a pressure swing absorber). While I don't normally call a plumber to swap out a faucet I would trust any job large or small to BFP.
Requested someone to assess my work in person so they can provide a quote for installing new plumbing at my Veteran-Owned small business. Not only were they very communicative, but also, on time, Professional, thorough, swift to design the work that will be needed and respectful of my space. This initial experience tells me who I need to work with on this project. I'm also grateful to work with a local business.
Eric and Fred were wonderful to work with. They were very thorough in replacing our drainage lines while working in a tight crawl space. Very professional. Definitely recommend and will use again.
Fast and comprehensive service plus he was just a very nice and polite young man. Whatever you are paying him is not enough. He is a great ambassador for your company. 😄
First time ever using a plumbing service. They helped me get scheduled super quick and Gary showed up within 20 min. Gary was very nice and walked me through everything that he was checking. As far as pricing goes I’m not sure as I’ve never had to deal with plumbing service, but I did feel that it was on the fair side. I will definitely be using this company again.
Kahley Malloy
4 years ago
It was our first visit with Daniel. Luck of the Ben Franklin draw. It was a quarterly PM inspection. His work was efficient and he went about it knowledgably and confidently. Never felt like he was trying to upsell me, yet he was responsive to my all my questions, helping me to make a decision about a repair, which he clearly had done before. Very sharp (not slick) craftsman. I will ask for him again by name.
Kristine Miller
3 years ago
As always, great customer service - Kelsey called to say that Brian would be coming a bit earlier than scheduled; Brian was friendly, polite, and professional. He completed our routine inspection quickly and efficiently. Highly recommend this company.
Kestiny Glover-Cooksey
4 months ago
I would give this place 7 stars if I could! The admin was very professional upon receiving my call. I was informed of the service charge upfront, no hidden fees. Graham was prompt, professional, a great conversationalist and he has a way with children. My 5 year old enjoyed his company! lol We are now members thanks to the service provided by our friend, Graham from one of our newly found, favorite plumbing companies—Benjamin Franklin Plumbing! We are leak free and happy! God is so good!
Ben was great to work with - he showed up at the start of the service window, talked me through everything, and made sure to triple check that his repair fixed the issue with our water heater, without charging us for unnecessary work. I would highly recommend him, and Benjamin Franklin Plumbing!
Karol Barnett
2 years ago
Colton was great! He had my problem fixed in no time. He gave me suggestions to help prevent problems in the future! Very Professional and knowledgeable! I will definitely use Benjamin Franklin Plumbing for all my plumbing needs and highly recommend Them!! Great service and reasonable prices ❤️
Ronald Kozicki
a year ago
I have used them in the past and have been very satisfied with their work. Technicians have been excellent, courteous, and professional.
Erik was very professional. He was fast and did a great job! I would definitely be happy to have him come back for any repairs or inspections in the future.
I've been a customer of Ben Fanklin plumbing for about a year. I joined the Society, which has a monthly cost, and provides you faster service as well as periodic plumbing health checks, etc.Recently had Joe come to our house to inspect our system. He declogged some drains, made sure everything is OK, flushed the water heater, and made recommendations on our aging water heater. This was included in our Society fees.Joe was great. Gave me honest feedback and options. I've been very impressed with this company and everyone I've interacted with so far. Highly recommended.
Daniel S. is so kind, knowledgeable and dependable! He takes pride in his work and takes the time to do it right. He's also very personable- even remembered my 2 year old son's name after almost a year! Love Ben Franklin Plumbing and Daniel! Accept no other!
Daniel, as always, was professional, knowledgable, thorough, efficient and very helpful in answering questions. Had a water leak from a adapter to condensate on a tankless hot water heater which he diagnosed and repaired quickly.
Iain Macpherson
4 years ago
Caleb and Justin worked on a blocked sewer line for several hours until they finally got it cleared. They did an excellent job and were also courteous and polite. Great Job!!
John Zielinski
a year ago
Was on time and did fix the problem. The work unfortunately cost twice the price of what it should have been. 488.00 for 20 minutes inside to do the job is crazy. Won't use Benjamin Franklin plumbing in the future. Got me once and never again. Billed me for two hours labor. So wrong.
I don't feel I was given the opportunity to make an informed decision. I have used this company multiple times over the past several years and have had great experiences until this one.1. When I called on a Saturday about a water heater failure, they intended to someone out to look at it same day. When I mentioned the location of the water heater, they had to delay until Monday as it was a two person job. When the tech arrived on Monday, he had no intention of performing any work, but only to quote the job.2. I made a decision based on the information I was given on Monday, which was not entirely true. When the crew showed up on Tuesday they could not accommodate my requests. We ended up losing storage space in the garage rather than gaining space. This was the last thing I wanted as storage space is limited. I'm not sure I would have made the same decision if I would have been given accurate information.After service was performed, the survey only allowed me to select facial expressions to define my experience with no option to comment. They also put the onus on me to call them to let them know how they did or leave a Google review.
Jonas Fridrichsen
4 days ago
Great service. A little unprepared. Needed to call for additional tools.
Pleasant and informative.
We have had a VIP account with Ben Franklin Plumbing for 4+ years. They never disappoint and do a wonderful job. They even looked at some past work they had done to review if parts were under warranty before charging us. Both Tammy who answered my phone call and Tyler who did the repair (and has in the past) have great customer service. I always recommend Ben Franklin Plumbing when anyone asks.
Gary helped us with a challenging issue we had with winterizing an outdoor sink as well as some annual maintenance we needed on our tankless water heaters. He was on time, professional, and extremely knowledgeable. Definitely would ask for Gary again.
The technician was very friendly and helpful. He had a wealth of knowledge about the Nashville Metro Water Service and didn't make me feel silly when I ask him to explain it to me. Even though he works for a company he had my interest at heart. He truly helped us to save money and time. He didn't charge us for a service we didn't need and still did the little things (like switching the direction of our water temperatures in the shower) and didn't charge us for that. I will use Franklin Plumbing for a long time if all their technicians are this fabulous!!
Jason Garriott
3 years ago
They were all very nice, professional, and did a good job. They did a lot of work in one day and worked as a team to get it all finished.I work from home, and they weren’t disruptive to me at all. They were nice to my pets as well.We feel much safer now cause they moved our water heater from the pantry in our kitchen with then electrical panel to the crawl space. The repiped all of our drain pipes and it looks and flows much better.
Graham have done excellent job doing yearly inspections. Thank you 😊
silerfamily00
3 weeks ago
Very professional and knowledgeable. Didn’t try and overcharge or upsale. Will definitely use again if needed.
Colton came out and inspected everything I had concerns about and gave me tons of great info. He was super nice and incredibly professional. He gave me a great breakdown of everything that should be addressed and gave me honest info on what was highest priority and what could wait. Great overall experience and Benjamin Franklin will continue to be my go-to for all things plumbing related
They scheduled me for 4 to 6 pm next day but got to me by 2pm today. Adam listened to my (63 year old female) description of the problem and got right to work. I guess we’ve done business with Ben Franklin for about 7 years because of the good service
Called Ben Franklin about a shower leak and scheduled an appointment. Quentin was my technician and was fantastic. He arrived right on time and wore his PPE as a Covid precaution. I showed him the leak and he went over the costs for the repair. Everything sounded good and he got right to work and fixed the shower as promised.After he left, I noticed a really slow drip and grew a bit concerned, so I called the office to see if he could come right back to ensure it was fixed properly. Fortunately, he wasn’t too far by this point and made it back quickly to check on the drip. Turns out there was some residual water left in the pipe that slowly made its way out. Quentin was patient and explained that’s normal and waited a few more minutes just to make sure there wasn’t a slow leak. His repair was perfect... I guess I was just a bit paranoid. I apologized for asking him to come back and he told me not to worry about it and he was glad to do it, just to make sure the job was done right. Excellent service!! Will definitely be calling them again in the future!!
We have been with Benjamin Franklin Plumbing for many years. CHRIS was the rep who came today for our annual check up. He looked into a problem we had noticed and gave us options on how to handle. CHRIS is efficient and very friendly. He was even kind to our large dog.He also put us in touch with the main office to send someone out for estimate for new water heater.We received a text stating CHRIS was on his wayWe are very pleased with Benjamin FRANKLIN Plumbing and will recommend them to all our friends.5/14/21. Called Ben Franklin mid morning and they were able to send someone out by noon. John was very nice and friendly and a very hard worker. He found the problem and advised us how to handle it. We will continue to use Ben Franklin plumbing and recommend them to all our friends
Gary from Benjamin Franklin was thorough and professional. He repaired everything requested and found a leak in a wall and repaired it very quickly. We don’t use anyone else for plumbing.
joshua kurban
4 weeks ago
Had an issue with an outside faucet that broke and was leaking. They came out a few hours after calling and despite the faucet being in a very awkward space, Tyler was very thorough and quickly resolved the issue. Not the cheapest out there but Tyler's customer service was spot on and worth a little extra.
Darin Hylbert
a month ago
Highly Impressed and very trustworthy. John is very skilled. I would highly recommend Benjamin Franklin.
Gary helped give us ‘peace of mind’ quickly. He repaired our water heater. Gary is courteous, professional, knowledgeable and friendly. I would certainly recommend Gary and Benjamin Franklin Plumbing to anyone needing a water related repair.
Colton was here for the annual water heater service and review of all household plumbing. He was on time, very patient answering all my questions and reviewing the few areas of concern I had. He explained various solutions to a couple of issues, so I can weigh pros of cons of each before deciding a course of action. Examples: replace tank-style water heater or change to tankless, fix for venting drain under sink in basement apartment, solutions to improve hot water access for basement apartment, rebuild or replace older toilet.
Aarron Croley's service was prompt & most professional. He shared with me feedback to optimize my sink functionality. I was impressed with his high level of service. Excellent work. David R Elkins
Our main water line to the house broke on Dec. 18th. We were scheduled to have it replaced on Dec. 23rd and 24th. Our house sits about 600 ft. from the street up a steep rocky hill. As scheduled, they were here the 23rd and worked until 5:30p.m. on Christmas Eve in the dark just so we would have water for Christmas. Jack, the backhoe operator, was a master of his trade. On the Monday after Christmas they were back to finish replacing the dirt, tidying up, and spreading grass seed and straw where they had dug. We could not be happier.
Preethi Nanjundaswamy
a year ago
I called Benjamin Franklin of Nashville for a toilet leak, a technician was sent out promptly. He replaced a pipe however that did not stop the leak. He came a second round and now the toilet is broken - says we need to replace the toilet flush kit. He promised to send someone else as he wasn't equipped to handle the work - after 3 follow up calls over 2 days, I havent received any response back. I called again at 4:45 PM, an after hour representative says they are closed and that I need to call in the AM. I still cannot use the toilet. Not good!
I am thrilled with the service from Benjamin Franklin Plumbing! It is easy to schedule an appointment, they come on time, do a great job and are polite and friendly.
David Huebner
9 months ago
Called Wednesday morning and a tech was out within an hour to check for gas cutoff. Purchased new hot water heater; was installed mid-day. Same day service! Fred & Gavin (sp?) did great job installing. Follow up next day by Adam & Tyler to check on pop in indoor water lines. Works fine now.
Ronette Jones
4 years ago
Benjamin Franklin Plumbing has been a good choice for our plumbing needs. They are professional, very responsive, and Kelsey and Caleb are very personable and easy to work with. They have been consistently good, thorough, informative, and timely. Highly recommend them!
Jeremy Clifton
a year ago
Responded to an issue with my main water line. Was timely, professional, courteous, and performed the job well. Everything went just as expected. I will continue to use Benjamin Franklin plumbing.
I called Benjamin Franklin yesterday with a frozen pipe leak repair and they came out first thing this morning. Zachary called me several times during the repair to discus what he found and the cause and cost of the repair. He was very patient and professional. I’m so relieved to have this water leakage issue resolved. Zach explained that what he used for repair should go a long way in preventing this from happening again.
I love this company. They’re super fast, professional, and easy to work with. I’m a “club member,” and it’s been worth it to me.
Awesome customer service! They came within minutes after I called, especially on New Year Eve. My drain was unclogged in no time. Daniel was great. Highly recommended.
Courtney Ignaffo
9 months ago
We have used Benjamin Franklin a few times now. Their service is unmatched! You really get what you pay for with the customer service and warranties on all repairs. Colton has come to do 3 repairs for us and he is very knowledgeable and always gives us a couple options and costs upfront. Highly recommend their services!
jordan shireman
a month ago
Dakota was so great! He answered ALL of my questions and fixed our water problem while explaining it all as he went. Highly recommend him!
I had a sink that was rusted falling out with the pipes and basket drains they came early, fixed it, gave suggestions, and were down heading onto his next call in an hour. I was very impressed. He made sure to show me the part that was damaged that he couldn't make work. I highly recommend this company.
Nice and helpful technician. I appreciate the on time arrival and being able to correct/repair the job on the spot. Appreciate the follow up with Brad calling to check to see if I was happy with the service.
Cheri cherib
9 months ago
I always used Benjamin Franklin Plumbing. I have never had a bad or disagreeable service. They have always been super courteous and prompt. They are always able to fix whatever problem I have called them for. I give them and all their employees the highest rankings.
Tyler was very knowledgeable about my plumbing needs. He explained what was needed and walked me through the plans that would be beneficial. I am grateful for his help in resolving my plumbing problem today.
Tammy dispatched Daniel to our home on the same day I called and saved us from a weekend w/o hot water. They were both courteous, professional and friendly as always!
Judy R Maddox
3 years ago
Promptness, considerate, professionalism and knowledgeable! Justin Black was so considerate and knowledgeable and explained to me in simple layman's terms what needed to be done. I was very impressed with how he handled himself with professionalism, kindness and respect for me as a senior citizen! A rarity these days!! Great job!!
vicki underwood
a month ago
Gary was extremely pleasant, very knowledgeable, and I actually enjoyed him while he was here. He took my tankless water heater apart, we had to wait on more parts. He came back and finish the job. Did a thorough job.
Jeff Ashburn
2 months ago
Very helpful and willing to educate me on what was done and needed to be done.
Scott, Jack and their crews were the absolute best! They got all our plumbing needs replaced in an extremely professional manner.
Great experience with Benjamin Franklin Plumbing! Called and received same day service to look at a leak. Our technician Gary was fast, professional and explained the problem thoroughly.
Thank you for the continued great service
Michelle Cooper
6 years ago
Jan was very helpful and accommodating when it came to scheduling and last minute changes. Daniel did a good job explaining water filtration options and possible water problems for me when he came to find a water leak for me. I would definitely recommend!
We had several small things we just kept putting off. Caleb was great and treated us like we had very important big projects. He was clean and efficient. Would highly recommend.
Seriously, I can't be superlative enough about our experience with these guys. From start to finish, we received excellent service. We had to have our whole house replumbed which is definitely no small lift. Fortunately, the folks from Ben Franklin were extremely helpful in this process. From start to finish, we were well taken care of. They kept us informed at the end of each day and spent time with us working out the lowest impact ways to replumb our home.Scott T. handled our estimate and helped with the insurance, while Zachary B. was our project manager and I can't speak highly enough of either of them. Having someone to help guide through the process of a homeowners insurance claim and be available by cell phone is a god send during a process like this. I would absolutely be happy with having these guys in my house again or recommending them to a friend.
Melissa Stevens
6 years ago
Daniel was great. He arrived on time and went to work immediately to figure out the source of the issue. He gave us the total and had the repair completed quickly. He made a very stressful situation easier to deal with.
They done professional work!! Excellent
Francene Cole
3 years ago
Our plumber, Ben, was very professional, courteous and did an absolutely excellent job for us. I would highly recommend Benjamin Franklin Plumbing. I give them 5 stars!
Christy Inxaysy
2 years ago
Very professional. Quick repair. John was very friendly, professional and was able to find the issue after having another plumbing service come out and not solve the issue. Will be using Benjamin Franklin for all plumbing repairs from here in out!
Gary P was kind, courteous and fast! I was able to get back on with my work day and I’m so thankful to have my sink in working order again. Every rep I’ve worked with has been fabulous. Thanks Benjamin Franklin Plumbing! You rock.
I have always had great experiences with Benjamin Franklin plumbers, including Gary who serviced our most recent needs. They have all been friendly, courteous, knowledgeable and helpful.
Matthew Sullivan
a month ago
Terrible communication and customer service. I called with an emergency clog on a Sunday morning at 10am, and was told that the next available truck would be coming, and would call first.2pm rolls around, no call and no truck. I call them. They apologize and let me know it will be expedited. 5pm rolls around --- no call, and, you guessed it, no truck. I call and get a SINCERE apology for the delay and that the main office is RIGHT on it. 7pm comes around. Nothing. I call quite upset, and am told that Sunday service calls are ONLY MADE TO CLUB MEMBERS.This was never communicated to me in the three previous calls that I made.Cannot recommend this company AT ALL. I never got to see their work because of their horrible, non-existent communication.
Scott showed up on time, was very knowledgable and very warm and friendly but professional. 100% will use them from now on.
Gary from Benjamin Franklin Plumbing was wonderful. He listened to the problem I had with my plumbing and was helpful about coming to solution. A very knowledgeable visit. I will definitely call Benjamin Franklin Plumbing again.
They are on time. Or call. Give you cost written to do job. This is after they look at problem(s).
You can have job done or not have repair done.
Patricia Roberts
4 years ago
Daniel arrived earlier than scheduled which was great. He presented options regarding my service issue. Daniel was efficient and professional. The repairs were done in a short amount of time. Great overall experience.
Chris Dowling
5 months ago
Fixed a defective check value that was causing water to go cold. Tyler was awesome!
It is always a pleasure to see Ryan. He is an extremely talented plumber and he quickly and efficiently identifies what needs to be done and takes care of it. Ryan is the best combination of capable, personable, and professional.
Ben was excellent! He was kind, courteous, knowledgeable and all that at the end of a long day. Would love for him to do all our services. Job well done.
$300 to install a faucet that we provided. It took the plumber 5 to 10 minutes to complete the job. Completely outrageous pricing.
Ray Gonzales
4 months ago
Yearly plumbing check up and hot water heater flush !!
Mina Jensen-Hale
a year ago
Quentin was wonderful! And everyone at Benjamin Franklin was professional, kind and accommodating, especially since my time conflicts caused us to have to reschedule several times! Great, quality company that values its clients and its employees!
Carol Holloway
3 years ago
Quentin was on time, friendly, qualified and listened to all my concerns. Very comprehensive in checking plumbing concerns & doing everything to resolve them. Highly recommend!!!
AnneNicholas Weiss
6 months ago
Really appreciate this company. Their team is very professional and helps to problem solve and save money where possible.
the expansion tank on our water heater sprung a leak - not only was Ryan professional and courteous but along with fixing the problem he was able to remove all the rigging the previous DIY homeowner had put in - happy to have a job that is done correctly!!! now i don’t have to worry about leaks in the garage
Aaron was awesome. Pricing is upfront so no reason to feel like you pay to much. Did a great job and wasn't just there to do a job and move on. Really felt like he wanted to do the best job possibly. Wouldn't hesitate to recommend or call on again!
Patty Chadwick
5 years ago
Tammy was professional and prompt scheduling appointment. Daniel arrived on time and explained the problem to me, as well as my options. The work was completed quickly and satisfactorily. The price was on the high side, but it included a 10-year warranty on the hot water heater. We'll see if it turns out to be worth that.
Carrol Kessens
9 years ago
We had service performed by Benjamin Franklin Plumbing with Gary. We are pleased with the professional level and quality of the service performed. They were recommended to us to use and we would recommend them to others if a need arises.
Graham was very professional and thorough.
Hunter Vickers
5 years ago
Aaron K. came out and replaced our outdoor spigot and fixed our leaky faucet extremely quick. He did this all while being very nice and personable. Highly recommended.
Adam was on time and did a good job resolving my problem. I can't say I look forward to calling Benjamin Franklin Plumbing again, but it is good to know they are there if I ever need them!
Technician was on time and I appreciate that, I felt he listened to my issues, asked appropriate questions, gave me options and let me decide what course to take. The job was done efficiently and Tyler (technician) patiently explained what he did to myself and then to my spouse thoroughly and gave us some best practices to help with avoiding potential issues. All in all great service call.
Many thanks for your prompt attention and courteous service. Jeff is excellent. Aaron was most helpful. It is great to be a customer of Ben Franklin since 1998.
Jennifer Randleman
2 years ago
Benjamin Franklin is amazing! Gary Price was my representative that came out to help me find a mysterious leak that was very hard to find and Gary gave me new plans to install new piping with correct materials to have better plumbing through both houses here.Outstanding work and i will definitely be calling them again fir any plumbing needs. Thanks Gary price! 👍😊💯
Daniel came out today, and he was fantastic. We had trouble with excessive water usage and a screeching water heater, and he was able to diagnose and fix the problem promptly. He was able to educate us on the problem and what was needed to fix it. He was very professional and wore shoe covers in the house, which I really appreciated. I will definitely use Ben Franklin pluming in the future!
Gary is the best. He's friendly and knows his stuff. The office staff is great too. All around great customer service, awesome craftsmanship, and respectful...true professionalism all the way.
James Bolles
7 months ago
As always, service was fabulous. Quentin was on time, very nice, courteous, and knowledgeable. I'm well pleased with him and Benjamin Franklin Plumbing.
Richard and Bryson were on time, friendly, and walked through all the options of the repair before starting to best meet our needs. If we had a question about the job they answered it truthfully. They were conscientious in keeping the work area clean during and after. We'll be using them in the future!
Very knowledgeable. Arrived on time on a Saturday. Like that Saturday is treated as a regular work day and appreciate the email introducing the tech before he arrives. The tech came in and immediately noticed the mess a previous company had made under my sink. Explained what he would do and the costs. 2 year guarantee as opposed to 30 day from previous company. Clean, efficient and personable. Maybe a little pricey but you get what you pay for. Would definitely use them again and recommend to others.
Chris Boone was very knowledgeable and professional. He arrived on time and got my new hot water heater installed same day. Thank you so much Benjamin Franklin Plumbing! Looking forward to a warm shower again!
They were fantastic. They came right away and did a great job. I am very pleased with their service! They have multiple employees so it helps with timeliness of service. The office staff, phone operator, was very friendly and helpful. They seem to all be on the same page with great communication. I highly recommend this company
McKenna O'Neill
9 years ago
100% satisfied with maintenance visit! It was very convenient to schedule an appointment. Caleb is a great employee with an awesome attitude and concern for the customer. I value Caleb's experience and will continue to refer Ben Franklin Plumbing to my friends/neighbors.
Chris Boone was FANTASTIC!!! He had to stay longer than expected due to some unexpected issues that come along with an old house and plumbing. He was so nice about it and never showed any frustration and although I was frustrated with the way the house wasn't taken care of prior to our purchase, he offered the BEST in customer service. He was wonderful to work with, very knowledgeable and I would definitely recommend this company, due to Chris Boone's service given. Thank you, again, Chris!
Lakisha Fletcher
2 years ago
Gary did a great job on my garbage disposal install. He is very professional and friendly. Service was timely and FAST!!! I will definitely use this company again. I highly recommend to all my family and friends as well as anyone in need of pluming!!! Thanks again!!
Suzanne Smith
5 months ago
Colton was great! Quick, answered all my questions
Jim C Lordeman
a year ago
Scott Thomas was my advisor and he told me everything to know about a tankless water heating system. He was thorough and answered all of my questions very patiently. Installation is before the end of the week! (My current heater is fine but could die sometime soon). I have used B. Franklin many times and they are always professional and very courteous.
Extraordinary service and professionalism. Higher prices than competitors but I guess you get what you pay for.
Scott Findley
6 months ago
Colton was very professional, punctual and personable. He helped troubleshoot a possible leak and laid out all my options. Happy were Benjamin Franklin Plumbing customers.
cathey grossman
2 months ago
Best full house inspection ever. Dakota was personable and very knowledgeable. Dakota is the plumber to rely on in the future.
We love Ben Franklin Plumbing and have used them for years. They come so quickly when we call! We also use the monthly service.
Betty Fisher
6 months ago
This was the yearly inspection. He checked the bathrooms, outside faucets, clothes washer, drained the water heater (no problem) garbage disposal ( was a little sluggish), determined that the dishwasher leaking was from a bad seal. Great job. Nice and friendly.
Quentin replaced an outdoor water faucet that had frozen and burst inside the house. It was a difficult access between floor and finished ceiling. He did a great job. Was very professional, respectful of our home, and left the site clean. Would definitely hire again!
Jeffrey Pope
8 months ago
Fantastic Experience! Professional, no gimmicks, up front pricing!
Scott Bryditzki
a year ago
These guys were great. Called with an emergency and Stacy was so helpful. She worked with the supervisor and got Tyler out to the house in a few hours. Tyler was great and I’m back taking a hot shower!!
Christina Reiter
2 years ago
Justin has been to my house several times recently for various plumbing problems. He fixed all my problems, explained numerous things about how our plumbing works, and gave me recommendations for preventing problems in the future. He was conscious about saving us money and gave very good advice. I will definitely use Ben Franklin Plumbing in the future.
William Edmondson
4 years ago
Ryan from Benjamin Plumbing was great. He was the exact opposite of the plumber stereotype. He was professional, clean cut, and well spoken. He took the time needed to understand the problem and explain my options. He wrapped up his work with no mess and left everything in a pristine condition. My wife was extra relived to see that he wore boot covers while in the house.
Michael Huner
2 months ago
Our recent experience was not completely terrible, but just wanted to express our frustration. We had a clogged drain line from our kitchen sink that we could not get cleared after trying multiple attempts ourselves. The technicians came out and were extremely punctual, polite, and professional. We could could not have asked for a better experience with them! However, we were quite surprised when we were told that the total cost to clear the line would be $300 plus the initial service fee of $78. I understand the service fee, but $300 for something that took them less than an hour to do is outrageous to me. I would recommend looking for a local plumber and would have expected to pay more in realm of $200 for the 1-hour service, including the service fee.
Anu Pardeshi
4 months ago
On time. Reasonably priced. Great experience.
Tammy was excellent help.She kept things moving smoothly.Courtesy reminder calls,and updates..... . Caleb B.the Service PRO was fantastic.He explained everything that he was doing .The house ( My mother's ) is at least 100 years old. He also found an old odd Kitchen Faucet and had it here within an hour. Caleb gave some valuable Information on proper maintenance.Thanks B.F.Plumbing Team.Will tell anyone that needs fast service ...Y'all are the folks to call.
scott esteran
7 months ago
Excellent service. Mr Quentin found the leak explained pricing and the repair procedure. Completed the repair in a timely manner for a fair price.
Jason Fugate
11 months ago
Colton and Graham (I think?) were on time, professional, clear in their explanations of the service and the cost, thorough, and efficient. They also showed a great sense of humor and personality as they went about their business. Excellent service!
They went beyond the call by storing my water filter system at their location for 15 days free of charge while I moved. They reinstalled at my new location just as they promised. Both times they had to send out a special lift truck to load and unload it. No extra charge. They did it because they care about their customers and try to help any way they can. Great people including the office staff all small town caring people. They treat you like you are their valued customer. Monty, Jan, Eric,Aaron, all great people. Monty called the office for me and got permission to store my unit. I would have been in a real pickle because I had no where to store it while I moved. Great service. I have been a customer for 20 some years. Hope they stay around.
Haley Krueger
2 years ago
Gary was friendly and did an awesome job! We had several issues and he fixed them all in a timely manner. Highly recommend!
LISA CANTRELL
8 years ago
I love Benjamin Franklin Plumbing! I have used them on personal and rental property. When they do a job; I know it is done right! While probably not the cheapest, undoubtedly the best. Caleb is awesome. A perfectionist !
Christian Kitchell
2 years ago
Call due to hearing water running in pipes. The reservation specialist was extremely nice and was able to get me an appointment and describe the process they use throughly. The plumber Marc was great. Took time to thoroughly diagnose the problem and provided an estimate. Completed the work and followed all safety protocols. Will definitely use again.Second time I used them. Was a clog in main pipe. They were very prompt-actually got here before we scheduled, they called and offered early appointment. Ryan our plumber explain everything and showed me the issues as he was fixing. Will definitely use again
Jim Heffentrager
2 years ago
The Technician, Chris boon, did a great job , very knowledgable and professional. He was awesome, I will request him every time.
Marguerite Kindle
7 months ago
Graham was prompt, thorough and explained exactly what he was going to do and what it would cost.
Excellent service with professionalism!!
Second time I used them, they are professional and fast. I recommend them.
This is the second time that Quentin has come out. He has always been courteous, friendly, knowledgeable and efficient. He had to replace 2 outdoor faucets in extreme heat. He did have an assistant today to help. He completed the mission with a smile and good sense of humor despite the heat and humidity. Ben Franklin is excellent but they ain’t cheap.
Excellent service as usual for annual plumbing check up from expert plumber Colton; including serviced tankless hot water heater, updated shut off valves for all faucets/toilets/washer etc. If you want it done right the first time, call Benjamin Franklin Plumbing Franklin office! Thanks again Colton!
Stefan Rabenhorst
a year ago
Rather unfortunately had two major plumbing issues in a week (completely separate problems), and each time Benjamin Franklin provided quick and efficient service. You have a customer for life!
Dawn Gilbert
2 months ago
Amazing service! Fast, professional and reasonably price!
Andrew Harshey
a year ago
Had a nasty kitchen sink clog. After trying to snake it several times with no success, Quentin crawled (and I mean crawled) through a tiny gap in our basement/crawl space to observe the piping. Ended up putting a high pressure hose down an outdoor vent pipe to clear out the clog. He spent a ton of time with us and went above and beyond
Tammy was very helpful and Bryson was great. He was right on time, fixed a series of nagging problem I had ignored or tolerated. He was very informative about the disposal and water shutoff valves he replaced. I really appreciated his professional and personal manner. Great job for me. Berry
I had a great experience with Benjamin Franklin when my water heater stopped working. They were willing to come out within hours of my call and worked with me on scheduling to my convenience. They were the second plumber id called and I close them over the other because of their customer service representative's (Kelsey) kindness and helpfulness! Then, the plunber (Aaron) was prompt, polite, willing to go above and beyond and did amazing work to not only fix the problem but make sure it was done properly in a fashion that will keep it safe and operating for years to come. Thanks y'all!
Erik did an outstanding job. Responsive, spoke well of his company, cleaned up after job, and listened to this old gal ramble the whole time he was here. (Same dependable service) Explained everything. Very knowledgeable.Have used before numerous times and will use again if needed.Ty, B.F.
Jordan Haller
4 months ago
John was great. On time and very professional. Good value for service.
Bunny Cothren
4 years ago
We have used Benjamin Franklin Plumbing for years. They are true to their word, make communication easy and have professional staff in all categories. I would highly recommend asking for Daniel Stark as your service technician.
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