Best Landscape Additions in Phoenix AZ
Landscaper
First off AZscapes was great to work with in the planning process and was able to tailor our wants and needs into the backyard. We've dealt with a lot of contractors during our house renovation and they were top notch and we didn't have to babysit them. My biggest issue is after full payment was done.
1. We still had some minor touch ups such as a cracked tile we wanted fix, but the company did such a great job during the install that we were comfortable paying the last payment before the touch ups were done. We were very wrong. We had everything finished in November 2021 and it is now April 2022 and no one has fixed the cracked tile and other touch ups we wanted. My wife called four times total and we were able to get a hold of someone once and setup two different appointments for the fix, but no one showed up either time.
2. This one is partially our fault, but for a company with experience since 1986, I wish they were forthcoming with the issue of window glare and turf. The added turf cost an extra $5K and we have lots of burn marks from the window glare. Anyone looking to get turf, realize that double pane windows will reflect light to the ground which acts like a magnifying glass and will melt your turf. Looking back at the process, I wish AZ would have mentioned this potential issue and I would have just gotten sun shades back in Nov 2021....now I'm waiting a month out for a company to install the sunshades. I've posted how our backyard looks now while we wait...we have to cover the majority of the turf to prevent more window glare damage.
The backyard looks great without the painters tarp but their customer service is nonexistent after the install. Do your research and make sure you fully understand the pros and cons...I don't think this company will tell you the truth...at least that's how it feels. It's like trying to buy a new OLED TV and the sales person fails to mention the potential of screen burn.
It's obvious they're too busy to maintain what they sell. If you hire them, don't expect them to ever come back.
www.landscaper-phoenix.com
1. We still had some minor touch ups such as a cracked tile we wanted fix, but the company did such a great job during the install that we were comfortable paying the last payment before the touch ups were done. We were very wrong. We had everything finished in November 2021 and it is now April 2022 and no one has fixed the cracked tile and other touch ups we wanted. My wife called four times total and we were able to get a hold of someone once and setup two different appointments for the fix, but no one showed up either time.
2. This one is partially our fault, but for a company with experience since 1986, I wish they were forthcoming with the issue of window glare and turf. The added turf cost an extra $5K and we have lots of burn marks from the window glare. Anyone looking to get turf, realize that double pane windows will reflect light to the ground which acts like a magnifying glass and will melt your turf. Looking back at the process, I wish AZ would have mentioned this potential issue and I would have just gotten sun shades back in Nov 2021....now I'm waiting a month out for a company to install the sunshades. I've posted how our backyard looks now while we wait...we have to cover the majority of the turf to prevent more window glare damage.
The backyard looks great without the painters tarp but their customer service is nonexistent after the install. Do your research and make sure you fully understand the pros and cons...I don't think this company will tell you the truth...at least that's how it feels. It's like trying to buy a new OLED TV and the sales person fails to mention the potential of screen burn.
It's obvious they're too busy to maintain what they sell. If you hire them, don't expect them to ever come back.
1635 W Park View Ln # 2, Phoenix, AZ 85085
Landscaper
Been using these guys for years. They work fast and it's always no hassle.
Phoenix, AZ
Landscaper