Best Exterior Project in Phoenix AZ

Had called Outside living to get a quote for a complete backyard remodel. They came out but failed to deliver an estimate later. Poor communications and lack of ownership even with several follow up emails, texts and calls.

Very poor customer service. Paid $250 for services a few weeks ago and although they were an hour and a half late, I was pleased with the work and decided to rehire for front yard. Set a time for noon, didn’t want them to have a card on file so took time off work so I could be here to pay.
Nobody showed up.
Called and reset an appointment for the next day. They came an hour and a half early. LUCKILY I was on lunch break and randomly stopped at home and saw them pulling up at the same time. No call, no notification, nothing. I called Sergio and asked if there was a service that could be thrown in for the inconvience of today and yesterday or maybe a small discount. He started arguing with me over how the appointment was for 1:30 and they showed up so no. ( Although the time I got home was 12 PM and they did not show up yesterday or even have the decency to inform me they wouldn’t show up. )

I was planning to hire them at least once a month but due to such poor customer service and treatment I will take my business elsewhere. As you all know landscaping is not cheap so I will be doing business with someone who actually appreciates their customers.

Save yourself trouble and go somewhere else.

We are glad I found BOV through my internet research to provide the landscaping on all four sides of our house. After Marty and Luis inspected the yard at our newly constructed house, Luis invited us to a couple of Zoom conferences in which we could work with him on his 3D drawing. This way, any requested changes or concerns could be addressed immediately. We wanted a simple, clean design. Luis listened well, as that is precisely what he provided at a very reasonable cost.

Andy's crew led the actual implementation. Like Luis, Andy listened well and was very responsive to various changes that we requested while the project was in progress. Andy and his crew were very patient as we changed our mind on a few things more than once. In addition, Andy, assisted with a correction to our pool equipment free of charge!

Luis, Andy and the crew clearly take pride in their work, and it shows. Some neighbors have expressed compliments about how the finished product looks. We are still considering a built-in BBQ grill station, and BOV would be the first contractor I would consider for that job.