Best Designs Built in Phoenix AZ

Straight Line did an excellent job on our front/back yard landscape project. If you are considering a company that goes the extra mile; make Straight Line your choice. The entire team made the process a pleasant experience.

I can honestly say there is nothing negative to say about this company and their work. We contracted with them to remove a concrete driveway and replace it with pavers. We added a paver pathway on one side of the house. We also had the front yard landscaping removed, remodeled, and replaced. From our first contact things proceeded flawlessly. It started with a meeting with Mitchell who came out, listened to what we hoped to do, surveyed the property, and then drew the plan and gave us the price (which was reasonable). From there, Maria worked with our very picky HOA on the submittal and revisions. It took almost three months to get it through our HOA. MasterAZScapes stuck with us through that. Prior to the start of work, we had a pre-construction meeting with Darrel the Superintendent to review what was going to happen. During construction, we had Jesus the job manager on site every day with a very competent and polite crew that seemed to always have the equipment they needed to make short work of the job. Rosario's crew did the pavers and they were artists. We still cannot believe how quickly the old concrete was removed and the pavers installed. Every member of the crew was professional and pleasant to our HOA security who came by daily and often gave directions about material placement and trash. The crew showed up on time EVERY DAY. They cleaned up the job site every day. The company kept us informed every day with a call at the end of the day to let us know what to expect the next day. There was one misunderstanding about the dimensions of a wall and it was made right quickly and without issue. In this day of sketchy contractors who promise big and don't deliver, MasterAZScapes was a joy to work with. They run their company like a real business! Our end result is better than we hoped for. Should I ever need hardscape and landscape work again, I would not call anyone else.

Outdoor Living Concepts upgraded our back yard, and we are very happy with the result. From Design, to execution, to the eventual outcome - all of it was first class and an enjoyable experience.

Speaking of experience, we had a great crew of folks - beginning with our Designer - Fernando. For Fernando, it doesn't come across as just a job, he truly loves what he does. He's genuinely excited for any project - smaller scale to large. Every step of the way was fantastic - and he also came to the Nursery and helped us choose our plants and trees, and he was nearly giddy with excitement about what he was thinking would work for our back yard. Great design and a very special person - that's Fernando.

George was handling the project and he was always helpful, positive, and responsive. Another great person to have. His crew did a great job. George made sure that Fernando's design came to be and that it was quality work. Exactly what you want.

Regarding the process, I'll start with this - be patient when doing a project like this. Outdoor Living Concepts has many projects - each one is important and I suspect they treat each customer that way too. When it's time for your project, you will get the individual attention and focus. Same thing for warranty stuff - it needs to be scheduled, and sometimes it might be a couple of weeks. Be patient - the reward is great.

Yes, we did run into an issue. We found out on a Friday that our very large spa would need to be delivered on the following Monday morning. The crew had not fully prepared the spot where the spa would land in the back yard, and in our front yard, they still had pavers, sand, etc, that would be in the way of the crane. I was frantically calling everyone and even reached the owner Curt. Curt, George, and Fernando all made the effort to get some of those tasks done over the weekend, and they had the crew arrive around 4am-5am on that Monday morning to get the rest done ahead of the spa install. Great teamwork and effort, and I was very appreciative. If not for this issue, I might not have ever spoken to the owner - Curt. I'm glad I did, because I see where the DNA for Outdoor Living Concepts comes from - an owner who really cares and truly wants customers to be happy. Thanks Curt!

One of our trees died and a few plants. No problem at all, no arguing, no questioning, they replaced them under warranty. For our part, we waited until the 3 months was up (as they recommend) and then called and worked out the scheduling for the warranty.

I did get a second quote from another company, which came in slightly higher, so we were happy with the price. Overall, I am extremely happy with the experience, and I would not hesitate to have Outdoor Living Concepts handle my next project. Highly recommended!