Best Backyard Living in Phoenix AZ

I had a great experience working with this firm when they installed my new deck. Any difficulties that arose were handled effectively and properly. I'm quite happy with them, and I'd certainly suggest them!

Better than expected

Jamie Luviano and Anthony did our installation- they were great.

Sean initially came out in April of 2019 and I thought he was creative. He appeared to be listening to what I wanted as I shared my vision. I made it a point to let him know what plants I did and did not like, as well as how I wanted to extend out my covered patio with was already attached to my roof. After our consultation, I paid him $500 to draw up the plans. He came back a few weeks later and showed me what he came up with. Needless to say, I was flabbergasted. I told him I did not like palm trees nor bamboo and yet he placed bamboo as my privacy hedge around the perimeter of my house. Palm trees were scattered throughout my landscape. In addition, he did not draw a covered patio as I had asked him in the initial meeting, but instead had his signature fan structure. His response was that the plants were just placeholders and I can change them. As for the fan structure, I think he just likes to promote those. I felt like I had been taken advantage of and that he was not a true professional. Fast forward to July 2021 and still no landscape. I was mad at myself for not insisting that he provide updated drawings reflecting what I asked him to provide, so I sent him an email asking if he would fix my plans since I never gave him the opportunity to make things right. I knew a lot of time had gone by but I had paid him and never received what I paid for plus I felt he deserved an opportunity to rectify things. He accepted to meet again in August of 2021. On the day of our meeting, the scheduled time came but he did not show up. After a bit of time, he called me and asked why I didn't come to the Zoom meeting. I informed him that I did not know we were meeting via Zoom and had no idea that was how he wanted to meet. He then sent me a link and told him again, what I had wanted all along. Because it was on Zoom, it was incredibly difficult trying to communicate. He ended up asking me to send him any changes I wanted so I emailed him what I wanted. On February 11th, I get an email stating the following received your email regarding the 10 x 10 covered patio. Sean mentioned that we don't do this type of work. But if you're interested in the shade structure he presented earlier he is willing to continue with that. When I initially met with Sean, he told me he was an engineer by trade and a builder. He told me it would be no problem for him. That is why I had confidence in his ability to fix my covered patio issue. What a waste of time, energy and $500. If he always knew that he doesn't provide that type of work, then at a minimum, he could have at least updated my plans with the changes I gave him so I could at least see my vision on paper since I never even received a single revision.