Best Ac Problem in Phoenix AZ

Overpriced and under-skilled... Beware the two-man scam! I hired Response Crew to help me quickly repair a number of action items from my home inspection. I had a list of 14 basic items (from checking to see if some bulbs were burned out and cleaning sink aerators to replacing ceiling fans and putting up a tiny tile back-splash in the kitchen). Even though I have the skills and experience to do this work, I didn't have the time (with my job and all the moving, etc.). When I spoke to Jennifer at Response Crew, she looked at my item list (14 items) and said it would take them 5-6 hours to complete the work (at just under $100 per hour). I agreed to have them do the work.

I added on a tiny, 15sq ft back-splash in the kitchen and two ceiling fans... so I expected to pay more than $600. ...but the next day, Jennifer called me and told me that they had a second technician free up who could help get the work done in far less time (for $140/hr). She claimed it would save me money.

Stupidly, I agreed.

Finally, after $1400 and FOUR visits to my house (3 just to fix the same leaky hose bibb) and TONS of arguing with the owner (Adam) - who seems to think that I'm paying for his men to spend TIME in my house rather than FIX it - I am STILL fixing things from the list I sent them on Day 1 (the list they assured me THREE TIMES was complete).

I would NEVER use these folks again!

I will end off with two positive notes - 1) Jennifer is a great customer servant. I appreciate her patience and dedication to trying to make things right. Thanks to her, I have them an entire extra star in what would have otherwise been a 1-star review. 2) George did a tremendous job on my back splash. He does great tile work.

Despite those two positives, I would highly recommending calling someone else. These guys aren't as skilled as they claim and the two-man team thing is a total scam. Avoid.