Best Ac Problem in Phoenix AZ

We had a no heat call and believed we just needed our pilot lit. When Skylar got there and took one look at our unit and it's age I believe he turned into sales mode. I told him I believed the pilot needed to be lit and he told me it eas an electric start. He said we did not have gas going to it as he could not smell any when he was turning the pilot on and off. Of course there is no button to push to do that. He then told me it was the starting unit that needed to be replaced and he didn't think he could get one due to the age of the unit. Said it was better as an antique. He proceeded to get me pricing and was pushing for me to call my husband to get things going and put down the deposit and stressed that there were only 5 units in the state. I told him, no disrespect but I would like to get a second quote and proceeded to tell me how much better Ace was and I could be mislead by other companies and they may not stand behind their product once installed.I paid for the service/sales call and promised I would get back to him. Which I did.We had another company come in an within less than 5 minutes he had lite the pilot and we did not have heat. He did say we most likely have one of the 2 original units left in Sun City. What isn't broke, don't replace it.I will not recommend your company to any one and will advise them not to call you!!!

Today we had our AC serviced (routine) and I must say I was very impressed by the tech, Tommy! When he arrived at my home, I explained that my 10 month old granddaughter was with me. He said hi to her and got to work. My granddaughter eventually fell asleep while he worked outside. When Tommy was done, he gently knocked on the door. As I opened it, he said I didn't know if she was awake or sleeping. I was so grateful for his consideration and kindness not to mention the thorough and timely job he did!