Best Tile Strip in Phoenix AZ

Very unprofessional. We have had 5+ Airbnbs out in AZ for 4 yrs. They sent multiple sets cleaners that are inexperienced, don’t complete the job and don’t follow directions. Big communication breakdown as the Spanish to English translation breaks down. Not good at follow through.

Very first cleaning I was charged for 2 hours when in fact cleaners were there for 1 hr and it was verified they left for court but stated they worked for a complete 2 hr on work order.

Multiple cleanings had to be re-done because they were not done properly. 1 of my reservations cancelled due to improper cleaning. We have pics for all cleanings.

The last week we used them 2 of our cleanings were not done on the scheduled days or cleaned the days we set the week prior.

After all this we asked for a refund for the remaining cleanings we prepaid for but didn’t use due to horrible cleaning jobs and we were denied. So our last resort since customer service needs were met was to put our experiences out there for others.

Our contracted custodian through Stratus is amazing and we have yet to have a negative experience with him. He is always available, whether it be a scheduled appointment or a last minute change in plans. He truly relieves so much stress in the setting up and breaking down of our events each week.

Bobby is so professional and knows what he is doing. My tile and grout needed to be cleaned so bad and the life he bought back into it is incredible! It truly looks brand new again! And the Carpets look AMAZING also! I’m so happy with my results. Thank you again Bobby I’m so impressed.

(Translated by Google) Kind and simple staff..grateful for it..⚘

(Original)
Amable y sencillo personal..agradecida x ello..⚘

I am very happy the cleanliness and disinfected of my bathrooms and floors; thank a lot

Best carpet cleaning guy in the Valley. He's always on time, is capable of handling a wide variety of carpet cleaning issues, tile cleaning, grout cleaning, and more. He's very reasonable and just a great guy. Highly recommended.