Stratus Building Solutions of Phoenix

The sales side was great. Communication with the ops side after that was terrible. Beware.

We have been using them for a while now and in spite of promises they do not improve.
Trash cans are not always emptied. only the center of the floor is cleaned.
Sometimes the bathroom is missed. They do not sweep around desks.
Getting ahold of them after they sign you is next to impossible.
The only contact they make is with the billing dept. who says they cannot do anything about it.
99% retention rate.... possibly because they do not respond to your emails to cancel service.
I have been trying to contact someone for over 6 months both my rep (Joshua) and the contact (Janett) given me by the billing department will not respond to messages or emails.
Please contact me!!!

We have attempted to reach this company all week to cancel service and no one will return our emails or phone calls. The quality of service was adequate for what they quoted us for a weekly cleaning. However, over time, they level of service degraded to an unacceptable level. After 6 attempts with their company, the Regional Director finally communicated with us that he will cancel service and have our key returned.

We have been using Stratus for our clinic cleaning for about 6 months now and have been very happy with their service. They are reliable and thorough. They do a much better job of cleaning than the companies we have used previously.

Our contracted custodian through Stratus is amazing and we have yet to have a negative experience with him. He is always available, whether it be a scheduled appointment or a last minute change in plans. He truly relieves so much stress in the setting up and breaking down of our events each week.

Stratus cleans at my office and they are the best cleaning company we have had. They are good to be here everyday plus they do a good job. If we ever have any issues they are good to fix them right away.

I would not use this company for cleaning services. I think they treat their contract workers like poo and the fees that they make them pay is ridiculous. I was assured that this was a no frills contract and could cancel anytime and then when I wanted to cancel, they pulled a bunch of CRAP and BS.... Their brochure is just as misleading. Disappointed in the company itself, not the cleaning staff that comes to our office.

We have been very happy with the quality of their service. The few times we've had issues they have easily been resolved. Really happy with them.

Great Service and Easy company to work with. Our Service Tech is always engaging and does a great job every week.

Been doing our shop for years and does an excellent job. Resolves any issues promptly.

Manuel shows up on time and cleans the office area very good. I would recommend Manuel with Stratus Building Solutions for your cleaning.

Always very clean, on time and they have a great customer service staff that follows up to make sure everything is going well.

Everything always looks great! They came out to clean up a plumbing mess the same day I called, Thank you!

Been having them clean for a couple years now - always do nice job.

Thorough, helpful and follow up often to make sure they are meeting expectations.

Very reliable & consistent. Competitively priced as well.

NICE FRIENDLY PEOPLE. ARECELIE WAS GREAT TO WORK WITH AND ALWAYS DID A GREAT JOB.

Fast and thorough for a great price.

Great service, would recommend them.

(Translated by Google) They are stealing from people and committing fraud It is not a company they would abuse people who want to improve themselves

(Original)
Estan robando a la jente y cometiendo fraudes No es una compañía sería abusan de la jente que quiere superarse