Best Remodel Consultation in Phoenix AZ
Cleaning Service
This company started servicing my pool weekly in October 2020. The pool was looking properly cared for, up until December 2021. In 2022, the price of service increased, technicians started shortening the amount spent on site, skipping service days and not taking before and after pictures of the work completed.
I contacted customer service and the district manager when I noticed the color of the water was turning greenish. I was told the missing days of service was due to the small number of technicians available in the company. The district manager at the time, was able to find a technician from another route to service the pool but it did not help. The water of the pool has never returned to the crystal clear color it once had. This is because the technicians do not bother to do a thorough job when and if they come.
My contract is for weekly service for the same day each week. However, I am lucky when I get 3 service days. Getting 2 right now. Rest assured, my bill remains the same (PLUS a gas charge!). I have to spend endless hours on the phone or writing my customer services representative and district manager detailing why I am requesting credit to my account. No surprise that takes all sorts of approvals and time to happen. However, when they had my credit card on file for auto pay, they had no problem adding extra fees to my account, that I had to dispute and wait a month to have removed.
Do yourselves a favor. Skip this company if you are looking to have your pool cared for. This company is not the one. They will only cause you aggravation (mental, monetary, time) and your pool will look awful.
www.poolman.com
I contacted customer service and the district manager when I noticed the color of the water was turning greenish. I was told the missing days of service was due to the small number of technicians available in the company. The district manager at the time, was able to find a technician from another route to service the pool but it did not help. The water of the pool has never returned to the crystal clear color it once had. This is because the technicians do not bother to do a thorough job when and if they come.
My contract is for weekly service for the same day each week. However, I am lucky when I get 3 service days. Getting 2 right now. Rest assured, my bill remains the same (PLUS a gas charge!). I have to spend endless hours on the phone or writing my customer services representative and district manager detailing why I am requesting credit to my account. No surprise that takes all sorts of approvals and time to happen. However, when they had my credit card on file for auto pay, they had no problem adding extra fees to my account, that I had to dispute and wait a month to have removed.
Do yourselves a favor. Skip this company if you are looking to have your pool cared for. This company is not the one. They will only cause you aggravation (mental, monetary, time) and your pool will look awful.
2939 W Culver St, Phoenix, AZ 85009