Best Plumbing Install in Phoenix AZ

While the employees I have interacted with were kind I have had a very frustrating experience with Poolman AZ. I scheduled an appointment to have my pool drained and acid washed on 4/23. The morning of my appointment I received a call to cancel my appointment because I had not signed a draining waiver. I sent the waiver right back but was told I would not be able to have the pool drained as the technician had already left the office for the day and didn’t have the necessary tools. Later that morning I get a call from the technician to tell me he was on the way and would be here by noon. At 1pm I called the technician to find out where he was and he said that he wouldn’t come until Monday as he was overbooked for the day. Not at all the story I was told earlier that morning. I requested to speak to a manager, no response.

On Monday, he installed the drain and left, said he had other stops. Tuesday he came and cleaned the filters and acid wash and started refilling the pool and told me someone would be out tomorrow to put the chemicals in. I didn’t like that I had to call and check in with the technician everyday on what time he was coming.

I put in a call and an email to find out when they would be coming by to complete the job and was told they wouldn’t be here until tomorrow.

It is very frustrating to be sitting around with no ETA no updates etc. What only should be a two to three day process is being dragged out to a week. Also, they requested full payment up front but there is no incentive to the customer to make sure the job is done correctly and within a decent time frame. I realize that this is probably their busy season but wish they would communicate and be more cognizant to my time as a paying customer.
Still waiting to hear from a manager.

Unfortunately, I wouldn’t recommend this company at this time.