Best Emergency Flood Service in Phoenix AZ

Our carpet looks worse than before we had it cleaned! I specifically showed the technician areas that needed to be cleaned and he said he would get the area clean. They were smudged worse than ever. They offered to clean the areas again at a reduced rate!! Not only did he do a terrible job on those specific areas but the carpet smells dirty and I don’t think he used soap. We paid for soap! Horrible job! Make sure you read reviews before hiring

As stated below

I REALLY hate to leave another business a negative review.... but this one is warranted. In November I called and asked them if they were comfortable cleaning hand made rugs .... and was told unequivocally that they do it all the time. So I brought my $4000 rug to their office and asked if there were any chance I could get it back before moving into my new home Dec 1. ( Got the rug back closer to Jan 1 and the rug is RUINED. The owner Rich indicated that they had a water leak in their place of business and that my rug must have been damaged in the process. My opinion was that the rug appeared to have had a cleaning ATTEMPTED and once colors started bleeding and such...they gave up. The owner Rich assured me that he would take care of the situation and he would get it to his insurance adjuster and / or rug appraiser to evaluate the value and the best way to resolve the matter. So just yesterday 01/16/2014 that he doesn't think there is any damage to the rug ( despite my having another Professional rug dealer inspect and clearly state the rug had been damaged through incorrect cleaning process ). He then proceeded to tell me he intends to do NOTHING about the rug. This is the same guy who looked me in the eye and swore up and down he was going to resolve the matter to my satisfaction and definitely wanted to take good care of me. Small claims is in this guys near future and I would caution anyone to not trust a word they say as I was blatantly LIED TO from the owner of this company ( RICH ). Integrity trickles down from the top so I wouldn't trust anyone there.

The Servpro team was so professional and on time with every appointment! I really appreciate how they keep me informed during every step of the process!