Best Industrial Floor Cleaning in Phoenix AZ

I called these guys to fix a floor that was botched by another contractor. Alan responded in a timely manner and explained what they could do to polish the floor. They left me with a shiny floor and a very happy customer. We are saving time and money on maintenance now that it's polished. I will be contacting them to do my garage next. Thank you for being patient and working around our schedule Alan.

Am in awe of how Epoxy Flooring Phoenix transformed my boring, grey concrete patio into a beautiful and vibrant space.

We have a fairly large covered patio, about 54x18 ft. The house was completed in 1982 so the concrete was degrading, lots of cracks, chipping, lime leeching. So we were encouraged to see the commercials for galaxy concrete. I'd done the garage myself in 2008,and it still looks pretty good, but we couldn't find a product or company for the patio application. I did a deep search into both galaxy and penntex and was encouraged by what I found. So if the cost was agreeable we were in. The price was right. When Michelle came by for the estimate and her sales pitch I had already seen and read everything during my research. But I let her do the pitch, during which I asked a couple questions, such as the way expansion joints are treated. She explained that expansion joints can't be sealed, duh, so we went into the garage were I showed her what I'd done with the expansion joint there. She was familiar with the product I'd used and informed me that they use a different product. That was not true, galaxy dosen't do anything with the expansion joints. If she were honest, it would not have had any effect on my decision, I can do that myself, so that was unnecessary. I also asked her if galaxy used subcontractors or employees, she said that they only used employees, again, that would not have any impact on my decision, and again that was not true. Ridiculous. The subcontractors explained the reasons for the expansion joints and was fine with that. I don't understand why Michelle was dishonest with such trivial points. When I called her to ask about the discrepancy, she denied what she had said to me earlier, so I never want to talk to her again. Then there's Kari, great help until the job started, I left four voice mails and never got a response. The job looks good, the subcontractors were total pros and very friendly and informative. Great care in protecting the area and cleanup. As for the others associated with my job, project managers and such, I wasn't told about them, never heard names or talked to any of them, so no review for them. Happy with the patio, not the two people with galaxy that I dealt with. BTW no need to offer that the crew was local in Tucson rather than Phoenix, again I couldn't care less where they came from.

I used Desert Coatings (DC) to do painted concrete flooring throughout our house back in August or September of 2017. The flooring consisted of a total of approximately 1,700 square feet of flooring. The house that this work was done at was a vacation house at the time, so I wasn’t there to supervise the work when it was done. Other work was being done at the house by another contractor at the same time. Overall, the final finished floor was okay, but there were some things I wasn’t happy about.

During their install process I received a call from my general contractor that the flooring installers had gotten cement material all over the newly painted doors and baseboards. I called DC and they gave me a $700 credit to have the doors and baseboards fixed and repainted. After the flooring job was done, I came out to the house and discovered that the workers had spilled concrete in various spots on my newly painted patio cool deck. I was able to power wash some of it away, but some still remains to this day.

In a bedroom some tile had to be removed and DC had to use a self-leveling concrete to even out the floor, as well as raise a portion to make it level with the rest of the room. When I was able to come out and look at the flooring, I noticed that this area was very wavy and had bumps in some spots. I called DC and they came out and applied another coat, which improved it, but the finish still wasn’t smooth flat in the end.

In the living room they had to fill the entire room with about 2-3 inches of concrete to fill the void left by removing the existing wood underlayment that was previously used to build up the floor. Where this new poured concrete met the existing concrete, a crack developed about 6-12 months later, which caused the paint to chip away. There were a couple other cracks that developed too. I called DC and they sent someone out to fix it. The repair consisted of them applying more paint over the cracked area. The repair ended up not being flush with the rest of the finish, and the color did not match the rest of the flooring. This crack is in a prominently noticeable area of the house too.

Fast forward to 2020-2021, the crack reappeared and the paint began to crack and chip away again. I didn’t call DC right away because I still was not living in the house full time yet. After moving in full time, the chipping away became worse from walking over the area. I called DC twice in August 2022 (8/25 & 8/29), both times reaching an answering service. They said they would pass the message along and someone would call me by the next day. No one called me back. After the second call I decided to start emailing them (9/1/22). The first email response I got was that Tom Allen (the owner) was out of state that week, so I waited about two weeks and emailed them again (9/14). I received an email back (9/16) stating that they were on vacation and would call me back when they returned. I waited a month and did not receive a response, so I emailed again (10/17/22) and received no response. I emailed a final time (10/27/22) and again no response.

In addition to the above there are a few spots here and there that I wasn’t happy with – under the kitchen island (uneven finish and sheen), a few wavy uneven spots here and there throughout the house. I didn’t write a review at the time, because I just figured I’d live with it as is, but now that I can’t get a response from them, or have them come out to do the repair, I’m writing a response now.

I do not recommend and would not use Desert Coatings again (I felt this way before the lack of response, but even more so now), especially if you’re looking for a high-end finish. I have since read other reviews where they do not respond to follow up calls for repairs when needed.

Awesome!!

Can’t get Steve to return our phone calls. The epoxy is cracking and no other company will touch it because it isn’t their work. All other companies offer a lifetime guarantee. Steve now claims he doesn’t do residential work anymore. He has left us high and dry.