Best Ceramic Tile Flooring Installation in Phoenix AZ

Wow, what can I say. Couldn't ask for a more Professional Crew.

I walked in to see if they could beat a price. Guy got so offended he threw his hands up and said “we’re just done here” and walked away. Haha talk about business etiquette I could not stop laughing while telling the story to my colleagues at Homesmart.

Working with Terry and his staff have been amazing. Their attention to detail, craftsmanship, and communication have been above my expectations! They are very competitively priced and I will absolutely be coming back for my next project!

John and his crew had the entire floor plan installed a day before moving.

Faster than expected install and the install-quality came out perfect. Highly recommend Alliance. IMO, best home floor installer in Phoenix - hands down.

I had to replace my Jacuzzi tub spigot. This require tile to be cut to permit my plumber to access it. Alan cut the tile neatly and after the plumber finished, he installed new tile cut perfectly to fit and sealed with caulking. This thoughtful touch will enable any future repair/replacements to be easily & less expensively made. Additionally, Alan replaced some 30 year old hallway floor tile grouting and installed silicon seal to close a gap between indoor tile flooring and the frames for 2 of my outdoor door frames.

He was a pleasure to deal with, did excellent work and cleaned up after himself!

Scott and his installers did an amazing job with our bathroom remodel and tile flooring. They were very polite , on time and cleaned up after the job was complete! Would totally recommend Scott and his crew of experienced installers for any remodeling jobs.

Poor quality, refuses to refund. Work was done incorrectly from the beginning, confirmed by multiple professionals including the company themselves after seeing what their workers had done. Hire at your own risk. A year later and now I’m living without flooring.

Reading other recent reviews of Heath and Rachel at Urban Customs not finishing jobs, and coming up with strange excuses not to finish a job is very familiar as this is exactly what happened to me. Please read below and BE VERY CAREFUL IF YOU DECIDE TO WORK WITH THIS DISHONEST COMPANY. Also see my note at the bottom regarding fraudulent advertising and the BBB...

I spent a great deal of time researching local flooring contractors who specialize in refinishing hardwood floors. After both Rachel and Heath visited my project site, they were confident that they could both improve the existing engineered hardwood and match new planks to the old floor if I was able to find the same material. I searched everywhere and was able to purchase just what we needed. Additionally, Heath was very insistent that I complete all other work in the house before he returned to install the new flooring and refinish the existing floors.

My other contractors and painters took great care to protect the floors while they worked, and after finishing their work as planned, the existing floors looked nearly identical to when we began. When Heath returned on the day we scheduled to begin the work, he suddenly decided that he no longer wanted to do the job. Furthermore, he said the whole plan was a terrible idea, and the only option he would recommend was to tear out all floors and put in vinyl plank. If I was going to pursue this option, I would have been able to choose from hundreds of local companies who only do new vinyl plank installs, and would not have waited till the end of my project to have Urban Customs perform the refinishing they agreed to.

While I spent a couple days trying to decide what new course of action to take, and get additional flooring installation bids (now that my plans were completely up in the air), Heath spent about 15 minutes in the home spraying one room to prepare for flooring and removed a couple pieces of old flooring.

I ultimately decided to discontinue with Urban Customs and I let Heath know the same, as he had changed his mind by the time it was his turn to work on the refinishing job we discussed and agreed to months ago (and I had already paid my deposit for the same). What happened next was ABSOLUTELY SHOCKING... when Heath responded that night, he decided that I owed him $529.84 for the 15 minutes he spent preparing to install floors!!! No floors were actually installed, and the INSANE cost to spray for a couple minutes and remove a couple pieces of old floor were NEVER discussed with me, and if they were, I would have definitely found another company to complete this work! That comes out to nearly $2000/hr in labor!!! This money has been unfairly deducted from my deposit, and I have absolutely no recourse as this fraudulent and greedy local company has completely screwed me and essentially derailed my remodeling plans.

Note: While going back and reviewing other reviews and supposed credentials/accreditations of Urban Customs, I noticed that quite a bit of their websites and even their original estimate and contract (which they decided to back out of) list them as a Better Business Bureau (BBB) Accredited Business. If you take a quick trip over to the BBB website, you will see quite clearly: Urban Customs, Flooring Contractors -- NOT BBB ACCREDITED.

BEWARE IF YOU WORK WITH THEM GIVEN THESE DISHONEST BUSINESS PRACTICES AND ADVERTISING.

Very professional, great quality and on time work!

I recently had the most pleasant experience with Royal Wood Flooring. I needed to have all of my oak hard wood flooring refinished and stained. Vinny came to my home, accurately measured my three rooms and hallway and sent me a bid that same day! His team showed up on time and finished the job on time. They were professional, knowledgeable and friendly. My floors look AMAZING and the price was very reasonable. I am very pleased with the services provided and would highly recommend Royal Wood Flooring!

Thank you guys!

Great help with the pieces we needed

Family owned and very helpfulfor your flooring and remodeling needs.

They have done many jobs over the years for me and my family! They are awesome to work with!!