Best Water Damage in Phoenix AZ

Very professional, prompt, and focused on doing quality work. They were very clean, and paid careful attention to make sure the surrounding areas were covered. They made the entire tiling experience easy and stress free!

Alan did a phenominal job on our shower tile. He is a pro and knows how to do the job right.

Had Epoxy Werx recommended to me by a buddy, so I had them come out and epoxy our 900 square foot garage. It only took 2 days to complete, and it turned out amazing. Also, they were super easy to communicate and coordinate with throughout the entire process.

Did a good work in my house for a gaming room and bathroom.. recomend 100%

We stopped all work when they put the tile down unstaggered. They will take advantage of your kindness and weakness by staying till 10pm on a weekday. Expect you to not bother them on Sunday when they have employees at our house. Agreed to not charge to remove and fix but did not want to pay for replacement tiles. Send only one tile layer . Good luck trying to get a hold of anyone in management. Project manager is the only one to talk to. They also took full payment from our account and the job is incomplete. I am currently waiting for someone to resolve this issue..

Reading other recent reviews of Heath and Rachel at Urban Customs not finishing jobs, and coming up with strange excuses not to finish a job is very familiar as this is exactly what happened to me. Please read below and BE VERY CAREFUL IF YOU DECIDE TO WORK WITH THIS DISHONEST COMPANY. Also see my note at the bottom regarding fraudulent advertising and the BBB...

I spent a great deal of time researching local flooring contractors who specialize in refinishing hardwood floors. After both Rachel and Heath visited my project site, they were confident that they could both improve the existing engineered hardwood and match new planks to the old floor if I was able to find the same material. I searched everywhere and was able to purchase just what we needed. Additionally, Heath was very insistent that I complete all other work in the house before he returned to install the new flooring and refinish the existing floors.

My other contractors and painters took great care to protect the floors while they worked, and after finishing their work as planned, the existing floors looked nearly identical to when we began. When Heath returned on the day we scheduled to begin the work, he suddenly decided that he no longer wanted to do the job. Furthermore, he said the whole plan was a terrible idea, and the only option he would recommend was to tear out all floors and put in vinyl plank. If I was going to pursue this option, I would have been able to choose from hundreds of local companies who only do new vinyl plank installs, and would not have waited till the end of my project to have Urban Customs perform the refinishing they agreed to.

While I spent a couple days trying to decide what new course of action to take, and get additional flooring installation bids (now that my plans were completely up in the air), Heath spent about 15 minutes in the home spraying one room to prepare for flooring and removed a couple pieces of old flooring.

I ultimately decided to discontinue with Urban Customs and I let Heath know the same, as he had changed his mind by the time it was his turn to work on the refinishing job we discussed and agreed to months ago (and I had already paid my deposit for the same). What happened next was ABSOLUTELY SHOCKING... when Heath responded that night, he decided that I owed him $529.84 for the 15 minutes he spent preparing to install floors!!! No floors were actually installed, and the INSANE cost to spray for a couple minutes and remove a couple pieces of old floor were NEVER discussed with me, and if they were, I would have definitely found another company to complete this work! That comes out to nearly $2000/hr in labor!!! This money has been unfairly deducted from my deposit, and I have absolutely no recourse as this fraudulent and greedy local company has completely screwed me and essentially derailed my remodeling plans.

Note: While going back and reviewing other reviews and supposed credentials/accreditations of Urban Customs, I noticed that quite a bit of their websites and even their original estimate and contract (which they decided to back out of) list them as a Better Business Bureau (BBB) Accredited Business. If you take a quick trip over to the BBB website, you will see quite clearly: Urban Customs, Flooring Contractors -- NOT BBB ACCREDITED.

BEWARE IF YOU WORK WITH THEM GIVEN THESE DISHONEST BUSINESS PRACTICES AND ADVERTISING.

Vinny's crew did an excellent job of restoring our 45 year old oak parquet floor to better-than-new condition. They have the best technicians and equipment to do the job right and you want nothing less than that for this kind of restoration. Thanks Vinny. Appreciate the good work.

Great selection of wood. Recommend the store Home Solutionz - Scottsdale who is always there for you and get you best price. They have the broadest selection available in the mid-to-high-end marketplace in our area. The store is well organized with helpful displays.

Can’t say enough to thank Jim for coming to fix our floor, old fashion customer service , he was the only person to reply to our request .
Thank you isn’t enough Anna and John

I have always done my own flooring, so I was being particularly careful who I chose to help out this time. Harry and Colin, the installers couldn't be more punctual, complete or exact. I would use Home Solutionz again and ask for them