Best Natural Stone Tile in Phoenix AZ

Urban Customs was top notch. Very easy to deal with and excellent support for the cabinet installation.

Our experience with Custom Floor Covering was a disaster and required legal involvement. First the quality of the workmanship on the hardwood floor installation was defective, and although they ultimately admitted their mistakes and remedied most of it, the time, aggravation, mess, and disruption that resulted took a heavy toll on us. It required taking it up and reinstalling it. We have multiple residential and commercial properties, and to have this get to this level is something we are not used to. Additional damage to adjacent ceramic tiles occurred, and the experience to that point was hostile and difficult, and we were uncomfortable and mistrustful by then, so letting them repair the damaged ceramic tiles was not possible.

Despite attempts to pay the majority of what we owed them, they fought us on deducting the cost of the repair for the damaged tiles. A civil lawsuit resulted, and unfortunately this was during COVID, and our reasonable attempts to reach a settlement with mediation were refused by Custom Floor Covering, Inc, and it proceeded to a virtual trial. This was a mandated virtual trial limited to only one hour, handled by a Justice of the Peace who had never passed the bar exam, and was dominated by mistruths stated by the owner and employees of Custom Floor Covering. I had only a few remaining minutes of that hour to even make a stab at getting to the truth. Unfortunately, the truth never could be shown, then another 70 days went by before a “judgement” was rendered, and it was full of factual mistakes, demonstrating a lack of understanding by this “judge”. We then filed a motion of reconsideration, basically just asking her to show us her calculations and get the numbers in her math accurate. This request for reconsideration was denied with a one-word response, “DENIED”. There were enough mistakes in the handling of the case at the judicial level that we certainly had grounds to appeal it, but again there is a risk and additional expense and time involved, and at a point, we decided to just cut our losses and give up. Normally not my preference, but we were sick of it.

Custom Floor Covering, Inc, their owner, and their employees will deny all this and blame us for being too particular after they went out of their way to agree to what were just our unreasonable personal preferences, and they will deny what occurred was damage and improper installation whatsoever. That is what they stated at the trial and wrongly it was accepted. Sadly, justice is not always done at any trial, and there is always that risk when you go to trial, but we felt badly violated and assumed a reasonable approach, photos demonstrating the damage, would all logically be understood and make sense. It wasn’t, so I bring this up so that anyone considering flooring of any kind will not have to suffer the same experience we did. There are so many reputable companies out there who put the customer first and make their best effort to please you. Mistakes can happen, and we don’t expect perfection on the first attempt, but we do expect people to be responsible when they make a mistake and take the necessary steps to resolve it. We expect them to be honest, truthful, and not lie. This was everything but that, it can be much better, and I urge anyone to avoid Custom Floor Covering, Inc. and all the misery they caused us.

I have photos, videos, and abundant documentation to fully support everything I have said here, and I will be happy to share them with anyone to prevent experiencing this unpleasantness.

They installed laminate flooring throughout the house. Did an excellent job, showed up when they promised they would, and cleaned up after the work. Everybody was courteous and pleasant to deal with. Great company.

Outstanding service in all aspects.

Amazing experience and results!

Mr Oko and his workers are trustworthy men and do such beautiful job. I couldn’t be any more happy with the results. I highly recommend them with no reservations. Plus he gives you a fair price. I had a wonderful experience with Mr. Oko because he is a man of integrity.

I've always had an excellent experience working with AZ polished concrete. they are very knowledgeable, provide top quality work and are excellent communicators.

Thank you for the exceptional service, it was a pleasure to deal with Home Solutionz - Laveen. I got the best price and by far the best service in town. I visited a few other hardwood flooring dealers before stumbling upon Home Solutionz - Laveen and I am so happy I did. I was extremely well taken care of by the staff. The delivery was on time as well. I highly recommend Home Solutionz - Laveen.

Cosimo and his guys are top notch! We found him through Yelp and he had sterling reviews. I'm happy to say that we received high quality product and installation from him and his crew. Cosimo was available 24/7 for any questions/concerns and provided straightforward pricing. We will be going to him again in the future for our flooring needs and would strongly recommend him to anyone. Great company and great guy!

Cameron was friendly, professional, and very good at his job.

Great work. Took work and studied it to make sure we could go on one slab. Every other shop said no after I have them the cad for cutting and everything. Saved me about $1000 on an additional piece of slab.

OMG. The service we received was truly amazing.After multiple people from other companies either didn't call back or flaked out on a tough job, Jason from AZ Floor King really came through. He was in constant contact. He was on-time. And he had a can-do professional attitude. In other words, he focused on wanting to solve our problem. He didn't give up and he worked incredibly hard to come up with creative solutions until the job was done right.

Great customer service, product and timeframe.

The professionals at Home Solutionz - Phoenix took the time to understand my needs, budget, preferences and were able to recommend the perfect floor for me. From materials to all guidance, both the team, have highly impressed me - and I am most grateful!