Best In Home Estimates in Phoenix AZ

They were not honest about the time frame. It took twice as long to complete the job. Workmanship was poor. Cuts around doors were executed poorly. Several tiles were hollow sounding and had to be replaced. Day one they only worked 4 hours. They got mortar on my doors, walls and in rooms they weren't working on. They would leave the worksite for extended periods. When I called the project manager je stated there was an apprentice on my job and he would come out. He never showed.
I would not recommend this company ever. I hope it wasn't because I live in South Phoenix.
Amazing you had 4 days to come to my home and did not. My bathroom door doesn't close any longer because the tiles are uneven. Most of the photos are after completion. Why do people think that just lying will excuse their behavior.

I hired Home Solutionz for replacing carpet and some painting before moving in. They got the job done, but I am rating them 3 stars because of the lack of communication and lack of commitment to resolve problems. The carpet install which was the major portion was delayed by two days. I understand delays occur, but timely updates would have helped. The project manager assigned to me (not naming here) was not of much help. She clearly did not care about timely updates on delays. I relied on her communication as I was not onsite most of the time. She was either too busy or least bothered to return calls. The carpet install and bathroom door install were delayed by 2 days and just a day before my move date, and I never got an update after it was completed. The only saving grace for this vendor was the sales person Audrey who was in constant touch and helped a lot with selecting the right carpet and fair price.

Heath was great! He knows what he’s doing and is really easy to work with. Highly recommend!

Excellent experience from picking out the hardwood to installation to post service follow up. Professional, courteous and hard working team. Our flooring renovation turned out absolutely beautiful.

Our experience with Custom Floor Covering was a disaster and required legal involvement. First the quality of the workmanship on the hardwood floor installation was defective, and although they ultimately admitted their mistakes and remedied most of it, the time, aggravation, mess, and disruption that resulted took a heavy toll on us. It required taking it up and reinstalling it. We have multiple residential and commercial properties, and to have this get to this level is something we are not used to. Additional damage to adjacent ceramic tiles occurred, and the experience to that point was hostile and difficult, and we were uncomfortable and mistrustful by then, so letting them repair the damaged ceramic tiles was not possible.

Despite attempts to pay the majority of what we owed them, they fought us on deducting the cost of the repair for the damaged tiles. A civil lawsuit resulted, and unfortunately this was during COVID, and our reasonable attempts to reach a settlement with mediation were refused by Custom Floor Covering, Inc, and it proceeded to a virtual trial. This was a mandated virtual trial limited to only one hour, handled by a Justice of the Peace who had never passed the bar exam, and was dominated by mistruths stated by the owner and employees of Custom Floor Covering. I had only a few remaining minutes of that hour to even make a stab at getting to the truth. Unfortunately, the truth never could be shown, then another 70 days went by before a “judgement” was rendered, and it was full of factual mistakes, demonstrating a lack of understanding by this “judge”. We then filed a motion of reconsideration, basically just asking her to show us her calculations and get the numbers in her math accurate. This request for reconsideration was denied with a one-word response, “DENIED”. There were enough mistakes in the handling of the case at the judicial level that we certainly had grounds to appeal it, but again there is a risk and additional expense and time involved, and at a point, we decided to just cut our losses and give up. Normally not my preference, but we were sick of it.

Custom Floor Covering, Inc, their owner, and their employees will deny all this and blame us for being too particular after they went out of their way to agree to what were just our unreasonable personal preferences, and they will deny what occurred was damage and improper installation whatsoever. That is what they stated at the trial and wrongly it was accepted. Sadly, justice is not always done at any trial, and there is always that risk when you go to trial, but we felt badly violated and assumed a reasonable approach, photos demonstrating the damage, would all logically be understood and make sense. It wasn’t, so I bring this up so that anyone considering flooring of any kind will not have to suffer the same experience we did. There are so many reputable companies out there who put the customer first and make their best effort to please you. Mistakes can happen, and we don’t expect perfection on the first attempt, but we do expect people to be responsible when they make a mistake and take the necessary steps to resolve it. We expect them to be honest, truthful, and not lie. This was everything but that, it can be much better, and I urge anyone to avoid Custom Floor Covering, Inc. and all the misery they caused us.

I have photos, videos, and abundant documentation to fully support everything I have said here, and I will be happy to share them with anyone to prevent experiencing this unpleasantness.

Very happy with the work done by these guys! Chris was very helpful with a quick quote and setting up an appointment with Alex to put in pit kitchen backsplash. The quote is as competitive and fair compared to the work required. Alex was professional, attentive, and very skillful when placing our tiles. Would highly recommend and will return for future tile and flooring jobs.

A flooring company should be like Home Solutionz! They truly amazed us. Very knowledgeable, carefully considered our needs, and patiently guided us through all the possibilities. I'm very impressed with my new floor. Amazing service

Impressed with the professionalism from Dan and Cody. Great job guys.

I reached out to Juan at G&C Construction to get a quote for replacing the floors, countertops, and backsplash in my house. Juan responded quickly and came out the next day to walk through the house, get measurements and discuss the plan and provide me a quote. The next day I received a detailed quote with a breakdown of all the costs. He and his crew were able to start as soon as I needed them to. Once I was ready Juan came out again with the crew to introduce me and once again confirm the plan (flooring direction, countertops, etc). Juan quoted 2 weeks to finish the job and they finished in exactly 2 weeks and I could not be happier with the outcome. I have dealt with many contractors in the past, so I was waiting for some sort of hiccup or delay, but that never happened. Juan has been the most reliable and communicative contractor I have ever worked with. I highly recommend him for any work you need done in your home.