Best House Cleaning in Phoenix AZ
Flooring Contractor
Second the bad reviews, should have listened, decided to give them a chance, unreliable, no control over their own workers, seem to work several jobs at the same time, office talks nice but finds excuses, find someone else.
homesolutionz.com
4645 S 36th St, Phoenix, AZ 85040
Flooring Contractor
Overall, we are displeased with the final product and will not be using Home Solutionz again. The final floor has crooked grout lines and what I feel is significant lippage in my dining room area which I am concerned will cause issues with my dining room table and chairs in the future. I had another project I was going to contact them for, but I am no longer interested and will look for another company. I would not recommend them to anyone.
They claim they do 'luxury installation'. IMO they are average at best and not worth the price. For the final result, I might as well have gone with a cheaper company. The final cost per sq ft for tile install was $5.50 per sq ft (materials and demolition not included). The work was sloppy. The installer tried to blame it on the variarion in the starting floor, but the area where I have the most issues with the lippage was stripped to the bare concrete prior to their arrival and we had no issues with lippage on the tile we demo'ed. Also if there were concerns over the bare floor we provided, I should have been contacted to determine the cost to address it.
I posted a dissatisfied review and Briana, their project manager, reached out to me. I provided her with photos of multiple areas where I was concerned with the installation and felt it wasn't up to snuff. I requested a representative from Home Solutionz home office be present when the crew came back to address my concerns. The 'crew supervisor' who i was told would be here was just one of the two guy crew who installed. This meant the crew used my remaining tile to fix errors in installation which included two broken tiles and a chipped tile. Since they had limited product and no representation from the Home Solutionz office, I feel the work to correct my concerns was left incomplete.
On their return visit, they fixed the broken/chipped tiles and added some extra grout, but my concerns regarding the lippage and the crooked grout lines were swept under the rug. His solution to the crooked grout lines was adding more grout to thicken the line and make it less noticeable how crooked the actual tile install was and he claimed unless you can trip over the tiles they don't normally make sure they are flush with their neighbors. Perhaps this is within industry standards, but for a 'luxury company' and the price I expected better.
Today I felt pressured to sign paperwork saying the job was completed because without it the installers won't be paid for the job. His words not mine.
Given some setbacks that occurred, it is possible the crew felt rushed to finish the job to get paid, so perhaps this is not representative of the normal Home Solutionz product, but after an all in all unpleasant experience and dissatisfactory final product, I cannot in good conscience recommend this company to anyone.
homesolutionz.com
They claim they do 'luxury installation'. IMO they are average at best and not worth the price. For the final result, I might as well have gone with a cheaper company. The final cost per sq ft for tile install was $5.50 per sq ft (materials and demolition not included). The work was sloppy. The installer tried to blame it on the variarion in the starting floor, but the area where I have the most issues with the lippage was stripped to the bare concrete prior to their arrival and we had no issues with lippage on the tile we demo'ed. Also if there were concerns over the bare floor we provided, I should have been contacted to determine the cost to address it.
I posted a dissatisfied review and Briana, their project manager, reached out to me. I provided her with photos of multiple areas where I was concerned with the installation and felt it wasn't up to snuff. I requested a representative from Home Solutionz home office be present when the crew came back to address my concerns. The 'crew supervisor' who i was told would be here was just one of the two guy crew who installed. This meant the crew used my remaining tile to fix errors in installation which included two broken tiles and a chipped tile. Since they had limited product and no representation from the Home Solutionz office, I feel the work to correct my concerns was left incomplete.
On their return visit, they fixed the broken/chipped tiles and added some extra grout, but my concerns regarding the lippage and the crooked grout lines were swept under the rug. His solution to the crooked grout lines was adding more grout to thicken the line and make it less noticeable how crooked the actual tile install was and he claimed unless you can trip over the tiles they don't normally make sure they are flush with their neighbors. Perhaps this is within industry standards, but for a 'luxury company' and the price I expected better.
Today I felt pressured to sign paperwork saying the job was completed because without it the installers won't be paid for the job. His words not mine.
Given some setbacks that occurred, it is possible the crew felt rushed to finish the job to get paid, so perhaps this is not representative of the normal Home Solutionz product, but after an all in all unpleasant experience and dissatisfactory final product, I cannot in good conscience recommend this company to anyone.
3125 S 52nd St Suite 107, Tempe, AZ 85282
Flooring Contractor