Best Home Remodel Job in Phoenix AZ

The best possible experience. Outstanding customer service. Truly honest and caring owner. Great pricing and always on time for delivery or appointment.. Highly recommended. You won't find a better place to shop...

It pains me to leave a less than stellar review, but unfortunately the work performed by Heath @ Urban Customs will require us hire another company to finish the job he finished. We hired Urban Customs to resurface and patch our existing bamboo floors, but in the end the result of their work was subpar. After they completed their work we were left with the following issues:

- a floor with gaps between the planks
- floating planks that are noisy. In spots you an actually watch the plank move/ give way with any amount of pressure. This movement has caused further damage to adjacent planks, causing those to split and crack. *Our floors were not creaky prior to this project*
- tubes of filler (that were mismatched to our flooring) and we didn't know how to use. We were told we could use it to fill any major gaps.

These issues and others were brought up multiple times to both Heath and Rachel. Instead of addressing and fixing the issues we were met with a list of reasons and excuses as to why they would not or could not fix and finish our floors. We were also told how their work and the end result was completely acceptable.

As small business owners we wanted to support a fellow small business, but when it comes to flooring I would not recommend this company to anyone. They lack attention to detail and leave projects unfinished.

Got my kitchen and 2 bathrooms redone. Very happy with the guidance and professionalism I was served with by this company

Very professional, sales associate was very knowledgeable. Installers were excellent and I'm very pleased with the finished product. Follow up was always on par before, during and after the install. Thankyou