Best Hardwood Floor Resurfacing in Phoenix AZ

It pains me to leave a less than stellar review, but unfortunately the work performed by Heath @ Urban Customs will require us hire another company to finish the job he finished. We hired Urban Customs to resurface and patch our existing bamboo floors, but in the end the result of their work was subpar. After they completed their work we were left with the following issues:

- a floor with gaps between the planks
- floating planks that are noisy. In spots you an actually watch the plank move/ give way with any amount of pressure. This movement has caused further damage to adjacent planks, causing those to split and crack. *Our floors were not creaky prior to this project*
- tubes of filler (that were mismatched to our flooring) and we didn't know how to use. We were told we could use it to fill any major gaps.

These issues and others were brought up multiple times to both Heath and Rachel. Instead of addressing and fixing the issues we were met with a list of reasons and excuses as to why they would not or could not fix and finish our floors. We were also told how their work and the end result was completely acceptable.

As small business owners we wanted to support a fellow small business, but when it comes to flooring I would not recommend this company to anyone. They lack attention to detail and leave projects unfinished.

Vinny and Royal Wood Flooring did a great job on my laminate floor. He was so polite and gave me all the answers to my questions. They showed up on time and my floor looks great.

At first, it seemed like I was getting a good job, for a steep price, which I did not mind. The job was completed. Jim's workers were pleasant but they did not do the job properly. They also did not do what they had promised to complete. There were portions of the floor that were just awful and you could see the sanding circles. Also, they were suppose to leave me a pint of the concocted color ( which was a blend of other colors) they did not. I have called twice and Jim has not returned my calls. I would suggest to go elsewhere. Thank you

We called them to come and look at our concrete floors, we were scheduled for the next morning at 9 am, we even received an email confirming our appointment and a reminder email the next morning about our appointment.
no call no show, we called to follow up and see what happened
no one ever called back