Best Hard Surface in Phoenix AZ

Top notch professionals! Rob and his team was great to work with. This is the flooring professional everyone needs when working on your floors. Rob knew exactly what areas needed to be fixed, gave great advice, didn’t attempt to upsell me on anything, and provided excellent service. Our floors are now looking great, and I’m definitely going to be hiring his team again in the future for the rest of my home. I definitely recommend him and his team if any type of flooring service is needed!

John and his crew had the entire floor plan installed a day before moving.

Faster than expected install and the install-quality came out perfect. Highly recommend Alliance. IMO, best home floor installer in Phoenix - hands down.

Great company. Nick answered all my questions. We had original Saltillo tile and they removed it completely dust free. I highly recommend this company!!

A great company. Very professional and I would highly recommend them to family and friends or anybody looking for a new floor installation.

I currently work for Mohawk, and the guys I work with are some good people. Heck of a crew we have over at Mohawk Industries.

Jordan has been exceptional with his timeliness and personalized service! He makes sure we get what we need no matter how large the job is. He stops by to ensure the scope is clear and checks to ensure it is completed and that we are satisfied! Thank you to our Sales Rep!! J. Noblitt.

Did a great job on my job on our garage, on time and for the agreed price. Great value!

Guardian garage floors was incredible. They showed up 20 minutes early and got right to work. They were professional, enthusiastic and kind. I have recommended them to all my friends and family!!

Unbelievably poor workmanship and customer service. Unbelievably poor communication internally and externally. Canceled appointments four days in a row. Tried installing the wrong tile. Installed multiple colors of grout in the same room. Cleaning crews calling me to find out if projects are done because they can’t get a hold of ILG. Tile jobs so poor they’re doing things a third time. Installed a batch of defective tile where we had to replace everything on the first floor. If you’re a home builder, please do not work with ILG. If you’re a home buyer buying a home from a company like Taylor Morrison that works with ILG, be prepared for three years of missed appointments and cracked tile like us.

Desert Floor Coatings did a horrible job installing metallic epoxy flooring for my medical clinic. They screwed up the preparation and refused to fix it. They screwed up the finish so bad it cannot be repaired. There are holes in the finish from tools, bubbles everywhere and they refuse to clean up the mess they made on door jams, trims and wall. Justin and Tom are liars and unprofessional. The only thing worse than the quality of their work is their lack of professionalism and integrity. Don't waste your money!

10am appt. Arrived 0945. Backed in 1230. Unloaded at 1800. Had to reschedule my next 2 deliveries.

There is no dock here. Opposite the entrance to the office is the entrance to the warehouse. park close to the side of the building. People are friendly and unloading is finished in about 30 minutes.

Great prices, however be prepared for the worst customer service ever! I’m not quite sure what the criteria is to get a job here although I’m fairly certain that if you’re somewhat incompetent and extremely rude, you’d be hired on the spot!

Hubs and I stopped in and looked for new tiles for our floors. Luckily, we found some that we loved so we ordered it online once we knew the measurements. The order was placed on Friday and we were told they would be delivered by Tuesday — yay! But — what they failed to inform us is that there is $170 delivery fee, even to drive 5 miles. In a time such as this, that hefty fee would’ve been nice to be made known upfront.

Due to the steep delivery charge, we decided to cancel the delivery and pick up our materials... that’s when everything went downhill. Apparently those that work in the warehouse do not communicate with anyone else in the store, so although someone assists you with any changes to your order, chances are those changes won’t be communicated with anyone.

So come Tuesday (today), I get a call from the delivery driver telling me he was on his way with my tiles... umm what?! I informed the driver that my tiles were for pickup, not delivery, and I could hear the frustration in his voice. My husband then called the store to ask what time our tiles would be back so we could pick them up; he spoke with not one, but TWO associates, who informed him the delivery driver would be back in the warehouse by noon. It’s now 6pm and we’re here to pick up our order and were rudely told “your order isn’t here”. And instead of them saying they would pull our tiles off the floor again, we had to suggest it since they couldn’t think past their mask to come up with that idea.

The girl in the “Customer & Pro Pickup” was beyond rude; she clearly hates her job and hates customers that much more.

For your tile needs, I like the options Floor & Decor has, but the staff needs a MAJOR attitude adjustment. You would think that with being in the customer service industry that would be a “no duh” but apparently not. The only reason I even gave two stars is because of the selection and competitive pricing, otherwise, stay away. You’ll be sorry you shopped here.