Best Fire Restoration in Phoenix AZ

After watching videos on the company website showing their tile removal process, I called and spoke to Rene who took time to answer all of my questions with detailed descriptions of the process. She was very helpful, polite and knowledgeable, and I set up an appointment for an estimate. The owner and assistant came to measure tile and provide the estimate, with measurements taken down to the inch for accuracy. I scheduled an appointment for tile removal, and the day before they were to arrive, Rene called to confirm the crew arrival time of 7am the following day and offered to answer any last-minute questions or concerns I might have. The crew arrived on time at 7am, coordinated tasks together like a well-oiled machine, worked diligently and carefully, did not hesitate to discuss any issues with me to make sure I was happy with the outcome. The crew remained in contact throughout the day with the home office for updates. I was blown away by their equipment and precision, as well as the speed at which the three workers were able to remove the tile and thinset down to the bare concrete. They removed 665 square feet of tile and drove away at 3:45pm. While they worked, I kept walking around the house sweeping my hand over countertops and furniture and there was no dust. At completion the crew showed us 5 very large vacuum containers packed with dust resembling the consistency of powdered sugar, they estimated about 800 pounds total. I'm incredibly happy with the results and performance of all their employees, and will not hesitate to use this company again and to recommend them to others.

Had different typed, which a lot of them don't.

We had our floors done when we first moved in and they looked great. The issue is when your floor settles and there are chips/cracks. I have had an awful time trying to get any response or an appointment even to fix my floors. It looks horrible with a chip right in the hallway and we are trying to sell our home. The customer service is very poor. I am still waiting with no actions after several weeks. I would not recommend them at this time. It is unfortunate as they have a nice product.