Best Deck And Patio in Phoenix AZ

Called for a quote with Eric and it was the most condescending conversation I have ever had with a company I was inquiring with for repair and installation. I am actually shocked at how arrogant and careless the call was as Eric choose to say, Why dont you call the people who did it? Rather than investigating his abilities or potential customer concerns. That’s not even all of what he did. It is uncommon for me to review a company so poorly or even at all but I wonder how did a company such as this have such high rating when individuals such as Eric patronize new customers? I hope this review presents Eric with an opportunity for learning empathy, better phone skills, and a proper representation of First Class Coatings.

Update:
7 Months later, Eric is still being aggressive while telling tales and using condescending language to demean a potential customer. Sad part is, I intended on hiring him for our corporate office if all went well but the disrespect has gone on way too long. How could a 2:53 second phone call turn into a “businessman” becoming irate rather than inquisitive? You can compare the verbiage used between us. Who is the aggressor here?
People please be cautious of businesses like this. High rating with ooor customer care. I plan on reporting further because there is no reason he should’ve responded in this way. He hasn’t responded to the 2 star reviews in this manner. Please. Learn better communication skills and do not lie to make save face online. I never asked you to come immediately nor did I attempt to inconvenience you. I asked questions and was assaulted and insulted with macro aggressions and irritated projections. I was a novice customer needing their expertise and was denied. I would have never ever reviewed your company had you not been so disrespectful, interruptive, and condescending. I hung up because I was so in shock, saddened and scared at how Eric were speaking to me. We all have bad days but to take it out on a new customer multiple times is abusive. I hope future customers don’t receive the abuse and mistreatment I did. I’m really happy I didn’t go further with first class coatings.

Excellent workmanship and service. Very pleased with the result. I have recommended this company two times already to my friends looking for epoxy garage flooring. A+

Wow! I am in love with our garage floor! American Epoxy did an amazing job from start to finish on this project. We are so pleased with the final product.

I love my new Garage Flooring, you guys Rock!

I appreciate the experience Russ and his team has. He provided good advice and great workmanship while working through the small or big projects.

very professional