Best Custom Flooring in Phoenix AZ

The best possible experience. Outstanding customer service. Truly honest and caring owner. Great pricing and always on time for delivery or appointment.. Highly recommended. You won't find a better place to shop...

Working with Terry and his staff have been amazing. Their attention to detail, craftsmanship, and communication have been above my expectations! They are very competitively priced and I will absolutely be coming back for my next project!

Rob and his crew are amazing! We had our tile removed today and it's exactly as stated: left cleaner than when they found it! The quote was easy to understand and fair. Communication was excellent. While the work was being done, we were alerted to a few issues. Best part - they offered solutions! I knew we'd have problems but having some options really helped relieve stress! After the tile was gone and floors were being cleaned up, they were even cleaning things that were not affected by the work being done - thresholds, light fixtures, etc. Really went above and beyond! We highly recommend Rob and his group at Flooring Professionals!

Called Alan's Flooring to redo my shower. Alan himself came on time, was very professional, quick, and clean. Love my new upgraded bathroom thanks for Alan! And he didn't break the bank! Very affordable and great prices. I'm recommending him to everyone!

Amazing flooring contractor in Phoenix!

Rachel is very down to Earth, honest and professional. Communication was excellent. I had Urban Customs install flooring I'd already purchased. I would have to say the installers on my job were experienced, detail oriented perfectionists. Their work is exceptional. Thank you Alex!

Top notch service! We were impressed with the great job that they did. We were able to keep our original baseboards (Which they painted to look new). Mark and Daniel are very professional and I definitely will use them for our next flooring upgrade.

Vinny, was an absolute pleasure to work with. He is professional and timely. After purchasing a historic 1930s home in Coronado, Royal Wood Flooring was the first company that I reached out to you - there wasn’t a need to go any further. Vinny patiently waited for me to finish all of the renovations on my project and when the time was ready for him to start, his crew did a fantastic job.

Overall great experience. They were able to arrive at my house quickly, and installation for my four bedrooms was done in two days. The pricing was reasonable, and I love the results.

The very best!!! Timely, polite, wonderful service. I can't recommend them enough, our stairs look amazing!

European Design Flooring conducted our business in a professional manner. They made sure the material in my bathroom was quality and that the installation was completed without any issues. Their pricing is the best in Arizona and I’ll be sure to use them again for my commercial properties.

Our experience with Custom Floor Covering was a disaster and required legal involvement. First the quality of the workmanship on the hardwood floor installation was defective, and although they ultimately admitted their mistakes and remedied most of it, the time, aggravation, mess, and disruption that resulted took a heavy toll on us. It required taking it up and reinstalling it. We have multiple residential and commercial properties, and to have this get to this level is something we are not used to. Additional damage to adjacent ceramic tiles occurred, and the experience to that point was hostile and difficult, and we were uncomfortable and mistrustful by then, so letting them repair the damaged ceramic tiles was not possible.

Despite attempts to pay the majority of what we owed them, they fought us on deducting the cost of the repair for the damaged tiles. A civil lawsuit resulted, and unfortunately this was during COVID, and our reasonable attempts to reach a settlement with mediation were refused by Custom Floor Covering, Inc, and it proceeded to a virtual trial. This was a mandated virtual trial limited to only one hour, handled by a Justice of the Peace who had never passed the bar exam, and was dominated by mistruths stated by the owner and employees of Custom Floor Covering. I had only a few remaining minutes of that hour to even make a stab at getting to the truth. Unfortunately, the truth never could be shown, then another 70 days went by before a “judgement” was rendered, and it was full of factual mistakes, demonstrating a lack of understanding by this “judge”. We then filed a motion of reconsideration, basically just asking her to show us her calculations and get the numbers in her math accurate. This request for reconsideration was denied with a one-word response, “DENIED”. There were enough mistakes in the handling of the case at the judicial level that we certainly had grounds to appeal it, but again there is a risk and additional expense and time involved, and at a point, we decided to just cut our losses and give up. Normally not my preference, but we were sick of it.

Custom Floor Covering, Inc, their owner, and their employees will deny all this and blame us for being too particular after they went out of their way to agree to what were just our unreasonable personal preferences, and they will deny what occurred was damage and improper installation whatsoever. That is what they stated at the trial and wrongly it was accepted. Sadly, justice is not always done at any trial, and there is always that risk when you go to trial, but we felt badly violated and assumed a reasonable approach, photos demonstrating the damage, would all logically be understood and make sense. It wasn’t, so I bring this up so that anyone considering flooring of any kind will not have to suffer the same experience we did. There are so many reputable companies out there who put the customer first and make their best effort to please you. Mistakes can happen, and we don’t expect perfection on the first attempt, but we do expect people to be responsible when they make a mistake and take the necessary steps to resolve it. We expect them to be honest, truthful, and not lie. This was everything but that, it can be much better, and I urge anyone to avoid Custom Floor Covering, Inc. and all the misery they caused us.

I have photos, videos, and abundant documentation to fully support everything I have said here, and I will be happy to share them with anyone to prevent experiencing this unpleasantness.

They have done many jobs over the years for me and my family! They are awesome to work with!!

Igor and Alex did a great job installing my new vinyl floor for the entire house. You can tell they take pride in their work and they're super responsive which is always plus.

Poor quality, refuses to refund. Work was done incorrectly from the beginning, confirmed by multiple professionals including the company themselves after seeing what their workers had done. Hire at your own risk. A year later and now I’m living without flooring.

Had different typed, which a lot of them don't.