Best Bathroom Remodeling Replacement in Phoenix AZ

Carla is a wonder. Highly knowlegeable and full of energy. And supremely patient.
The showroom is highly stocked with tile and flooring samples, and what they don't have they can get readily.

I can’t say enough good things about James, Terry, Chris and this company. They just wrapped a ten-location flooring project for one of our customers in the Phoenix Area and throughout the whole process, they maintained excellent communication in relaying project progress, details and completion photos to us at our offices here in Ohio. They even handled the logistics for us regarding the placement and relocating of the refrigeration trucks needed for perishables to be stored while the restaurant coolers were getting their new floors. They worked with us and our customer to schedule and complete these jobs at a time and in a manner that was the least disruptive to our customer’s business so I would highly recommend them for any flooring job needed and look forward to working with them again in the future.

Alan is extremely professional , timely , expedited and detailed. I have used him for several jobs and I would highly recommend him.

Great company! They worked with me every step of the way and were very personable.

Our experience with Custom Floor Covering was a disaster and required legal involvement. First the quality of the workmanship on the hardwood floor installation was defective, and although they ultimately admitted their mistakes and remedied most of it, the time, aggravation, mess, and disruption that resulted took a heavy toll on us. It required taking it up and reinstalling it. We have multiple residential and commercial properties, and to have this get to this level is something we are not used to. Additional damage to adjacent ceramic tiles occurred, and the experience to that point was hostile and difficult, and we were uncomfortable and mistrustful by then, so letting them repair the damaged ceramic tiles was not possible.

Despite attempts to pay the majority of what we owed them, they fought us on deducting the cost of the repair for the damaged tiles. A civil lawsuit resulted, and unfortunately this was during COVID, and our reasonable attempts to reach a settlement with mediation were refused by Custom Floor Covering, Inc, and it proceeded to a virtual trial. This was a mandated virtual trial limited to only one hour, handled by a Justice of the Peace who had never passed the bar exam, and was dominated by mistruths stated by the owner and employees of Custom Floor Covering. I had only a few remaining minutes of that hour to even make a stab at getting to the truth. Unfortunately, the truth never could be shown, then another 70 days went by before a “judgement” was rendered, and it was full of factual mistakes, demonstrating a lack of understanding by this “judge”. We then filed a motion of reconsideration, basically just asking her to show us her calculations and get the numbers in her math accurate. This request for reconsideration was denied with a one-word response, “DENIED”. There were enough mistakes in the handling of the case at the judicial level that we certainly had grounds to appeal it, but again there is a risk and additional expense and time involved, and at a point, we decided to just cut our losses and give up. Normally not my preference, but we were sick of it.

Custom Floor Covering, Inc, their owner, and their employees will deny all this and blame us for being too particular after they went out of their way to agree to what were just our unreasonable personal preferences, and they will deny what occurred was damage and improper installation whatsoever. That is what they stated at the trial and wrongly it was accepted. Sadly, justice is not always done at any trial, and there is always that risk when you go to trial, but we felt badly violated and assumed a reasonable approach, photos demonstrating the damage, would all logically be understood and make sense. It wasn’t, so I bring this up so that anyone considering flooring of any kind will not have to suffer the same experience we did. There are so many reputable companies out there who put the customer first and make their best effort to please you. Mistakes can happen, and we don’t expect perfection on the first attempt, but we do expect people to be responsible when they make a mistake and take the necessary steps to resolve it. We expect them to be honest, truthful, and not lie. This was everything but that, it can be much better, and I urge anyone to avoid Custom Floor Covering, Inc. and all the misery they caused us.

I have photos, videos, and abundant documentation to fully support everything I have said here, and I will be happy to share them with anyone to prevent experiencing this unpleasantness.

?mmmmmmmmmm floors?

We were referred to this company by a friend and could not have been happier with the work they did on our new home!! Taylor was amazing to work with - super responsive, helpful and genuine. He never over promised and gave a realistic deadlines. All in all, we are so pleased with the job they did and loved working with their people!

Great selection of wood. Recommend the store Home Solutionz - Scottsdale who is always there for you and get you best price. They have the broadest selection available in the mid-to-high-end marketplace in our area. The store is well organized with helpful displays.

They were absolutely amazing and went above and beyond my expectations. If you’re looking for a flooring refinishing or installation service, this is the company for you.

I've had Toscani do two projects--a tile floor and a tile backsplash--and they were completed beautifully. I will always use Toscani because their work is superior to the others I've used. Thanks, Nick and Co!

We have used Hernan’s Custom Tile and Stone several times in the past 6 years. We have had tile flooring installed as well as counter-to-ceiling kitchen backsplash, bathroom tile repair, and a floor-to-ceiling layered stone living room wall. All projects are beautifully done. Hernan and his crew are professional, friendly, and pay a great deal of attention to quality detail work. We always call Hernan for our tile and stonework needs.

The guy who was supposed to give an estimate to my parents ... He started off coming at the wrong time, then when asked to wear a mask as we have people with compromised immune system went out to get a mask and disappeared...
Get a call 3 days later to tell me how the inspection went...I told the person on the phone what had happened ...no apology no follow up....
Do they even deserve a one star. I think not.
Very professional...not.
What a shame.

Never repaired there mistakes

Great company! Quick response from receiving the quote to scheduling and definitely with work being done. They redid all the flooring in the our home in a week (including taking out old flooring) and came out amazing. Definitely would refer them to anyone and look forward to doing more business when we redo our showers.

Great experience! Highly recommend! Nice ,clean and on time work! Reasonable price for quality job!

Juan has taken care of a number of projects in our home, large and small. Always efficient, friendly, and quality work. Thanks Juan and crew!

Amazing group of people to work with. The whole process of our bathroom remodel went seamlessly and we would recommend this company to all of our family and friends!

Had different typed, which a lot of them don't.