Best Outdoor Patio in Phoenix AZ

Holtzman estimated its team would begin work on our project in May 2022, with a ‘conservative’ estimated completion date of October 2022. (Timeline was important to us because our first child was due in January) did virtually nothing over the first three months; employees visited the site 6 times during that time period. Work did not begin until September 2022, after we expressed concerns to owner and assigned a new superintendent; at that time, owner estimated December completion. It is now mid-January and work is ongoing. We brought our newborn home to a rental and have no idea when we will be able to return to our house.
We went with Holtzman because of their online scheduling/calendar tool. This tool is supposed to allow the client to (1) get a sense of what is happening when, in terms of the overall project timeline and (2) know which tradesmen are coming to the site on which day. It did not deliver on either account, as the calendar is almost never kept up to date or filled out more than a few weeks into the future. As far as the overall project timeline, we asked superintendents and the owner for a project schedule at least 20 times. The most we got (verbally) was a tentative date. As far as knowing when specific tradesmen and inspectors would be there, people would show up when no one was scheduled (including an inspector who needed a $300 check), or, conversely, we would make sure we were available only to have them not show up. The lack of scheduling was not just inconvenient; it had a big impact on the project itself, because no one seemed to be ensuring various jobs were being done in the correct order. Work had to be undone/redone, wasting everyone’s time.
We hired a residential architect to draft detailed plans for the home addition. Plans were signed off on by mechanical, structural, electrical and plumbing engineers, as well as the city of Phoenix, which permitted the project. The Holtzman team had full-size copies of these plans at the site. Various Holtzman employees and subcontractors repeatedly disregarded the plans, creating a cascade of problems. There are too many instances of the plans being ignored to list them all, examples include (1) discarding an electrical panel that was supposed to be relocated and installing the new electrical panel in the wrong place, affecting where the HVAC unit could be installed (2) installing the primary kitchen window 2 inches lower than indicated, jeopardizing ability to install outlets and switches where indicated (3) building master bath ceiling at wrong height (4) ignoring instructions to slope the slab under the new master shower, later requiring the slab to be redone, and so on.
After repeated attempts to work with our first superintendent, Joe Clark, to resolve concerns about lack of progress and poor organization and communication were unsuccessful, we asked Joe to coordinate a meeting with company owner Brandon Holtzman. He misled us, setting a meeting with Brandon for Saturday at the Holtzman offices. After showing up for the meeting, we found out that Brandon was out of town and didn't know about the meeting. Joe showed up late and we questioned him about Brandon’s attendance, Joe started yelling at us to “Get the f-ck out of here (the Holtzman office.)” He then followed us out as we got into our car and continued to stare at us as we left. Brandon was apologetic about the incident and assigned us a new superintendent, but it was still jarring. Under the second superintendent, the team left our property completely unsecured one day: front door unlocked, back door left wide open, side gate left open, keys to home left in construction area, and lockbox left open with correct code displayed. When we expressed our concern, the superintendent blamed us for not living there at the time (despite being strongly encouraged to move out during bulk of the demolition and construction phase) and told us he “never signed up for being the gate keeper.” Our third and current superintendent, Cory, has been one of the only redeeming aspects of working with the company.

Steve, the owner came out to our home to give us an estimate for our master bathroom remodeling project that we have been saving up for. I will admit his prices were a tad bit hirer than other contractors that I had met with, but something told me he was the one and as a female you have to go with your intuition. He was very honest & genuine about the whole process and we all know the saying, you get what you pay for and I was willing to pay a little extra for piece of mind during my renovation...and as it turned out that is what I was given, just that. We were just thrilled the outcome of our master bathroom, we couldn't be happier!! I got the (spa-like) bathroom retreat that I always wanted and the whole team from design to the installers did a wonderful job, hence the 5 Stars. I absolutely LOVE my new bathroom!!

Steve is honest and straightforward. We plan to work with him again.

We have a home in Arizona and another in Wisconsin, and like so many other snow birds, we spend half the year in Phoenix for the great weather! When we were hear last winter, we hired Hochuli Design & Remodeling Team to do their thing for us while we were gone. We had some conversations with Lorrie and basically told her to do her thing. She ran stuff by us, but her ideas and suggestions were right on and perfect.

And after the design stage, Scott takes over with the construction end.
They have a great working website that posts their calendar for the project, and pictures get posted every day of the work that was done that day, and the logs tell us what is going to be done tomorrow. It was fantastic to watch it happen from afar. And when we finally got back here December 1st, we were blown away by how beautiful it was. We couldn't be happier. Scott and Lorrie are fantastic.

Thank you for our beautiful winter home!

Trevor is awesome to do business with. Great communicator. Highly recommend!

I tried to call for some advice, and was greeted with, You know what? We are in a meeting now. You'll have to call back. So condescending. Good luck with that approach.

We hired 123 Remodeling to renovate our kitchen and are so glad we did. Their designer came out for our first meeting and took measurements and explained the entire process to us. She has a great eye for detail and is very knowledgeable when it comes to knowing exactly what colors, finishes and fixtures will look best. Contractors showed up on time every day and their work quality was high-end. We love our new kitchen, thanks 123!

They did the job well and I was fully satisfied. There were some pieces of wall panels that were damaged that they will replace. Thank you management for responding back.

Keith is a straight forward, honest contractor which is hard to find these days. Will recommend him to anyone that asks.

Nothing but good things to say about Builders Express. They installed backsplash in our kitchen and filled in a space over our fireplace. They were quick to get the job done and the work was done to perfection. So nice to have someone you can count on!

I hired Metro Builders to do regrading of my property.I was so impressed with the quality of work they did. Dan was amazing - he oversaw the entire project and exceeded my expectations. I highly recommend them and would use them in the future for other projects!