Best Custom Granite in Phoenix AZ

I will do my best to touch on all areas, both good and bad!

LENGTH OF TIME QUOTED TO COMPLETE JOB - 45 days
LENGTH OF TIME IT TOOK TO COMPLETE JOB - 171 days

Timeliness: Demo began 9/10/18 and job was not complete until 2/27/19. We went days/weeks where no one showed up to work on the house. After they cut a post tension line, the project sat for over 2 weeks with nothing being done!

Craftsmanship: 90% of the trades they sent over were excellent! They did great work, had great attitudes, and cleaned up after themselves before leaving. The completed work looks great!

Planning: To give a few examples - the flooring guys came over to install, but there was no flooring dropped off the night before install. Drywall guys showed up, but city inspection was not signed off, so drywall could not be done. Anytime a trade leaves, they move onto another job, and yours gets pushed back again!

Communication: HHI will only call you when they are looking for another payment. Other than that, you will need to call them to get an idea when to expect someone at your home to do any work. They use an online tool/portal called Buildertrend and Faztimate. Buildertrend will notify you when your job is rolled back, you will then need to call HHI and ask why. Both systems I find difficult to use. I have requested HHI email me info, but they refuse, and direct me to their portal.

Cost: Lets just say they wrote an allowance for a custom door at less than $300. When they sent someone out to measure the door, I was quoted $5700.00. When I pushed back, I was told Oh yeah, thats Frankie, he is expensive. So they sent another person out that quoted $1100.00. . . . . . . . .

Professionalism: The owners don't have the first idea what this is! They take no responsibility and point fingers at the customer nonstop. They send snarky text messages and even threaten to sue you!
For example, final door was painted on 2/27, and Brandon emailed me that evening stating Here is the copy of the late bill you owe. How am I late paying you when you just finished the job a few hours ago?? I have asked both Danny Holtzman and Brandon Holtzman to email me a breakdown of charges, to reflect changes made and credits, but am told we have already credited everything we are going to credit. After telling Brandon I would be going to ROC, YELP, and news stations for help, he threatened to sue me. He made it clear he has a team of attorneys, so it's not an issue for him.

Now the job is done, but I have no clear answer on what the balance truly is. Danny and Brandon have not sent me an itemized summary showing corrections and credits, and claim they don't need to supply it to me either. As of my last phone call with Brandon, he is busy with his kids sporting events, isn't in front of a computer all day, and will look into it later. I just want to pay what I truly owe, and move on with my life!

Jen was our Service Representative and he was very professional and courteous during the course of our Master Bathroom remodel. Recommended!

Hunter is an honest hardworking, forthright individual. I've known him for over 10 years and can vouch for his character. And when ready for his construction skills and reliability will not hesitate to employ him and recommend him to others considering remodeling projects.

Thanks to Ellie, her son Ivan and the crew of Santa Cruz Remodeling for the fantastic job they did turning our 30 year old kitchen to a beautiful modern marvel! We love our new kitchen!

They did the job well and I was fully satisfied. There were some pieces of wall panels that were damaged that they will replace. Thank you management for responding back.

Advertised one price that included materials, finishing and installation. $1,000 minimum. When I spoke with a young lady on the phone, after describing what I needed done, she started throwing out $800, for the materials and $1,200 for labor. When I asked about their website, she said that was wrong.
I don't like being lied to. I don't like being played for a fool.
I will never do business with this bunch of dishonest people.
Looks like they have changed their website.
Don't care. Never shopping with them again.

Was very grateful for your efforts and the final result, much appreciated.

Petrus did a great job with my kitchen remodel! They were timely and professional. Highly recommend them.

I highly recommend Home Solutionz - Phoenix. Home Solutionz - Phoenix has the best selection of flooring in the area and their staff helped us select the perfect floor for us. They were very knowledgeable and worked patiently with us to select a floor that was contemporary but timeless. It complements our existing maple kitchen cabinets and works well with the dark wood in other rooms. We highly recommend Home Solutionz - Phoenix.

I love my new countertops. European Granite did an awesome job. From the quote to the installation everyone that I dealt with was friendly and professional. All of my calls and questions were answered in a timely fashion and they were patient with all my questions. This is my first major remodel of a kitchen and I am glad I chose them to work with. And it was a very fast turn around time between the template to the fabrication to the installation. Great job!!! I highly recommend them!