Best Comprehensive Remodeling in Phoenix AZ

I hired Home Solutionz for replacing carpet and some painting before moving in. They got the job done, but I am rating them 3 stars because of the lack of communication and lack of commitment to resolve problems. The carpet install which was the major portion was delayed by two days. I understand delays occur, but timely updates would have helped. The project manager assigned to me (not naming here) was not of much help. She clearly did not care about timely updates on delays. I relied on her communication as I was not onsite most of the time. She was either too busy or least bothered to return calls. The carpet install and bathroom door install were delayed by 2 days and just a day before my move date, and I never got an update after it was completed. The only saving grace for this vendor was the sales person Audrey who was in constant touch and helped a lot with selecting the right carpet and fair price.

I received an estimate from Metro Builders to replace a fence that was knocked over during a monsoon. I filed a claim with my insurance company with the estimate that was paid out. Metro Builders then sent me a formal contract which I signed and executed. I had to chase them down to get them to come out and measure. Right before they started, they told me that they miscalculated and needed an extra 20% and wouldn’t honor my signed contract. Clearly lack attention to detail and wouldn’t honor the executed agreement. After that, needed to restart the process with a new contractor.

We got a qoute for our project November 2021. It took months to get through permits, etc through the city. I realize this is not their fault. It turned out to be almost over $20k over their quote!! For a rooftop patio!! A roof top patio that we were told would take about 6 weeks to complete. Obviously it took way longer....We are now in January of 2023!! We had so many hold ups. Lumber prices went up, we had 3 different electricians out here, so many things came up over and over again. People in and out of our yard for months. My office is in my backyard and I couldn't work from there for months. I understand projects can cause issues but this was way over the top. We asked for deadlines and they were all missed over and over again. We had cracks, leaking, and then our travertine was flooded. They said it was a home owner issue, but my husband took work off that day and took pictures of everything.Turns out someone didn't cap a pipe from months ago and caused a leak in our yard that's been going on for months. We paid for that for months. We weren't given a disount for ANYTHING! I was so unhappy with how everything was handled. We waited days and weeks for issues to get fixed and no apologies. We paid throughout the process and when we owed our last payment, we were contacted to get it resolved immediately. We have several other projects that we want to do for our house but will never do this again with this company. If you make a mistake or over promise...make up for it. You FAILED!