Best Comprehensive Remodeling in Phoenix AZ

We're happy we went with Home Solutionz to install new baseboards and flooring. Their crew was fantastic! Performed a great job, cleaned up every day, and worked with our schedule. The final look is amazing. Thank you so much, team!

Audrey from Home Solutionz contacted me about a master bath remodel that we had been looking to do for the last two years, I told her I wanted to make sure they were going to manage this project and all the work could be taken care of BEFORE WE STARTED and she indicated that she had all the subcontractors lined up. We delayed agreeing until she promised to get all the vendors together to go over the work before the project started to make sure there were no issues with the various work that was scheduled. That never happened, even after the project was delayed by a week ONE HOUR before they were supposed to start. She only showed up on the first day work started (the day the project was fully paid for) and never returned and only finally texted me after everything was supposed to be done, never called to see how the project was going while it was happening. I ended up managing everything. One of the subcontractors for the drywall and glass block work only showed up a week after the project started and then never actually submitted a quote, so I have to go out and find other contractors to finish the work so I can actually USE my bathroom, and it wasn’t available for guests this thanksgiving, that was fun.

The actual tile work that Martin and his father did is excellent. The plumbing work by Freddy of AC by Jay was also good, so the subcontractors were great. That was the only thing Audrey was correct about. I’d hire the subcontractors again and refer them to others, so that is the only thing Home Solutionz actually accomplished. We canceled part of the install, yet that part of the job was never refunded and we have been charged the full amount, although a couple of extra $10 trimpieces did need to be added on, so I guess that equals out, NOT, but they wouldn’t know about it because nobody from Home Solutions even bothered to talk to me after they had charged my Credit Card.

So IF you want to pay a middleman who never actually does anything other than put you in contact with subcontractors who aren’t big enough to have advertising budgets, go ahead and hire Home Solutionz. I did receive one text from the Briana, the project manager, only that it was being delayed by a week exactly ONE HOUR prior to starting and after I had received several scheduling emails and texts confirming that work was going to be started on that Monday morning. Otherwise, I was inundated only with emails from this company requesting referrals for a $100 kickback from the company. I won’t be using Home Solutionz again and I doubt I’d ever recommend them or whoever Paul Turpin is.

Absolutely horrible company. They quoted me two days for tile in two small bathrooms. Job was scheduled and half paid upfront. They call day before job was to start and reschedule. No biggie? I make it work.

Day of job? No one showed up until 1221pm. My two day job is now three. Management? Non existent. Three requests for them to call me. Twice by phone and now by messenger on website.

Bad customer service. Clearly management doesn’t care about the customer. Website says they return every phone call? Has yet to happen to me. Skip these guys.