Best Complete House Renovation in Phoenix AZ

Beautiful, Beautiful, Beautiful!!! From the first phone appointment to the last final walk through... Phoenix Home Remodeling was excellent, A+. Our shower turned out so beautiful, we may not use it and just call it art! The entire staff at PHR is professional, talented, and communicative. They offer true craftsmanship on every level. I will always refer Phoenix Home Remodeling and will also use them in any of my future projects. Thanks so much Jeremy, Mark, Lupe, Chris, Ben, Aaron and the design team!

I will do my best to touch on all areas, both good and bad!

LENGTH OF TIME QUOTED TO COMPLETE JOB - 45 days
LENGTH OF TIME IT TOOK TO COMPLETE JOB - 171 days

Timeliness: Demo began 9/10/18 and job was not complete until 2/27/19. We went days/weeks where no one showed up to work on the house. After they cut a post tension line, the project sat for over 2 weeks with nothing being done!

Craftsmanship: 90% of the trades they sent over were excellent! They did great work, had great attitudes, and cleaned up after themselves before leaving. The completed work looks great!

Planning: To give a few examples - the flooring guys came over to install, but there was no flooring dropped off the night before install. Drywall guys showed up, but city inspection was not signed off, so drywall could not be done. Anytime a trade leaves, they move onto another job, and yours gets pushed back again!

Communication: HHI will only call you when they are looking for another payment. Other than that, you will need to call them to get an idea when to expect someone at your home to do any work. They use an online tool/portal called Buildertrend and Faztimate. Buildertrend will notify you when your job is rolled back, you will then need to call HHI and ask why. Both systems I find difficult to use. I have requested HHI email me info, but they refuse, and direct me to their portal.

Cost: Lets just say they wrote an allowance for a custom door at less than $300. When they sent someone out to measure the door, I was quoted $5700.00. When I pushed back, I was told Oh yeah, thats Frankie, he is expensive. So they sent another person out that quoted $1100.00. . . . . . . . .

Professionalism: The owners don't have the first idea what this is! They take no responsibility and point fingers at the customer nonstop. They send snarky text messages and even threaten to sue you!
For example, final door was painted on 2/27, and Brandon emailed me that evening stating Here is the copy of the late bill you owe. How am I late paying you when you just finished the job a few hours ago?? I have asked both Danny Holtzman and Brandon Holtzman to email me a breakdown of charges, to reflect changes made and credits, but am told we have already credited everything we are going to credit. After telling Brandon I would be going to ROC, YELP, and news stations for help, he threatened to sue me. He made it clear he has a team of attorneys, so it's not an issue for him.

Now the job is done, but I have no clear answer on what the balance truly is. Danny and Brandon have not sent me an itemized summary showing corrections and credits, and claim they don't need to supply it to me either. As of my last phone call with Brandon, he is busy with his kids sporting events, isn't in front of a computer all day, and will look into it later. I just want to pay what I truly owe, and move on with my life!

Everything was done great. I would definitely recommend them a five star for their great quality work.

Mike and his team are fantastic; true professionals. We will definitely hire again for our next remodel phase!

The crew did such a great job putting in a new vanity and vinyl flooring that we decided to replace all the flooring in our 30 year old mobile home and redo the second bathroom as well. Tim was so nice, very professional and such a pleasure to work with. The cost was very really reasonable and the job was completed on schedule. We will definitely be calling them again for all of our future home repairs.

We had a kitchen remodel in our Gilbert home and we’re so happy with how it turned out. Phoenix Home Remodeling had great communication, easy to work with and the remodel turned out beautiful.

I know how home renovations can be iffy but they were very professional and great at answering our questions and explaining next steps. thank you for the best kitchen remodel!

Amazing builder and gc top quality product highly reccomend

I was given information about everything that was done until the whole process was finished. All that was told to me was done exactly as told. I had no problems and my countertops were professionally done and I would recommend Diamond Granite Stone to anyone

Had them build a simple pergola in the back yard. They did awesome! Took about 3 days to complete including paint

We got a qoute for our project November 2021. It took months to get through permits, etc through the city. I realize this is not their fault. It turned out to be almost over $20k over their quote!! For a rooftop patio!! A roof top patio that we were told would take about 6 weeks to complete. Obviously it took way longer....We are now in January of 2023!! We had so many hold ups. Lumber prices went up, we had 3 different electricians out here, so many things came up over and over again. People in and out of our yard for months. My office is in my backyard and I couldn't work from there for months. I understand projects can cause issues but this was way over the top. We asked for deadlines and they were all missed over and over again. We had cracks, leaking, and then our travertine was flooded. They said it was a home owner issue, but my husband took work off that day and took pictures of everything.Turns out someone didn't cap a pipe from months ago and caused a leak in our yard that's been going on for months. We paid for that for months. We weren't given a disount for ANYTHING! I was so unhappy with how everything was handled. We waited days and weeks for issues to get fixed and no apologies. We paid throughout the process and when we owed our last payment, we were contacted to get it resolved immediately. We have several other projects that we want to do for our house but will never do this again with this company. If you make a mistake or over promise...make up for it. You FAILED!