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Visit by salesman John, very knowledgeable and experienced.

I met with Eric Raskin of Authentic Custom Cabinets about new kitchen cabinetry. The kitchen had already been designed and Authentic was given a write up with photos detailing the complete layout and everything that was required. Authentic agreed to supply all cabinetry as per the write up for a total of $35,722.50. Additionally, since Authentic did not do installation Raskin agreed to personally bring in his installer and arrange for and oversee the installation if I agreed to buy the cabinetry from Authentic. Prior to signing a contract I confirmed everything in writing. However, after I signed the contract and gave them a deposit of $17,861.25 Raskin notified me that Authentic’s position was that their contract voided everything they had promised and agreed to, both verbal and in writing, to make the sale and that they would not honor the agreement they had made with me. Authentic now demanded an additional $4,000 to supply all the cabinetry required by the write up and informed me that Raskin would have nothing to do with the installation. Raskin wrote in an email “This Contract Agreement has in no way any connection to any said write up agreement…Our Contract clearly states that it supersedes any and all other agreements, whether written or oral. I do not have any recommendation for an installer...You will be required to hire your own installer.” I insisted that Authentic and Raskin either abide by our original agreement or refund my deposit money. They refused. I was forced to hire an attorney and file a lawsuit, District Court Clark County, Nevada Case No. A-20-816744-C, which is a matter of public record. Nevada requires these cases go to arbitration first. The arbitrator heard the case and ruled in my favor and ordered Authentic to refund my deposit. Authentic refused to abide by the arbitrator’s decision and appealed the case thereby requiring a full trial. The trial took place and the trial judge also ruled in my favor and ordered Authentic to refund my deposit. The judge wrote in his decision “As to Authentic’s alleged breach of the implied covenant of good faith and fair dealing, the Pro Tempore Judge concludes that Authentic acted so cavalierly, so dismissive, and so recklessly … that it contravened the very intention and spirit of the Contract.” I am now trying to collect the money awarded by the court. I went to another Cabinet company and they supplied and installed the exact same product at a cost that was lower than what Authentic would have received even if they had honored the original agreement they made.