Best Basement Remodeling in Phoenix AZ

Holtzman estimated its team would begin work on our project in May 2022, with a ‘conservative’ estimated completion date of October 2022. (Timeline was important to us because our first child was due in January) did virtually nothing over the first three months; employees visited the site 6 times during that time period. Work did not begin until September 2022, after we expressed concerns to owner and assigned a new superintendent; at that time, owner estimated December completion. It is now mid-January and work is ongoing. We brought our newborn home to a rental and have no idea when we will be able to return to our house.
We went with Holtzman because of their online scheduling/calendar tool. This tool is supposed to allow the client to (1) get a sense of what is happening when, in terms of the overall project timeline and (2) know which tradesmen are coming to the site on which day. It did not deliver on either account, as the calendar is almost never kept up to date or filled out more than a few weeks into the future. As far as the overall project timeline, we asked superintendents and the owner for a project schedule at least 20 times. The most we got (verbally) was a tentative date. As far as knowing when specific tradesmen and inspectors would be there, people would show up when no one was scheduled (including an inspector who needed a $300 check), or, conversely, we would make sure we were available only to have them not show up. The lack of scheduling was not just inconvenient; it had a big impact on the project itself, because no one seemed to be ensuring various jobs were being done in the correct order. Work had to be undone/redone, wasting everyone’s time.
We hired a residential architect to draft detailed plans for the home addition. Plans were signed off on by mechanical, structural, electrical and plumbing engineers, as well as the city of Phoenix, which permitted the project. The Holtzman team had full-size copies of these plans at the site. Various Holtzman employees and subcontractors repeatedly disregarded the plans, creating a cascade of problems. There are too many instances of the plans being ignored to list them all, examples include (1) discarding an electrical panel that was supposed to be relocated and installing the new electrical panel in the wrong place, affecting where the HVAC unit could be installed (2) installing the primary kitchen window 2 inches lower than indicated, jeopardizing ability to install outlets and switches where indicated (3) building master bath ceiling at wrong height (4) ignoring instructions to slope the slab under the new master shower, later requiring the slab to be redone, and so on.
After repeated attempts to work with our first superintendent, Joe Clark, to resolve concerns about lack of progress and poor organization and communication were unsuccessful, we asked Joe to coordinate a meeting with company owner Brandon Holtzman. He misled us, setting a meeting with Brandon for Saturday at the Holtzman offices. After showing up for the meeting, we found out that Brandon was out of town and didn't know about the meeting. Joe showed up late and we questioned him about Brandon’s attendance, Joe started yelling at us to “Get the f-ck out of here (the Holtzman office.)” He then followed us out as we got into our car and continued to stare at us as we left. Brandon was apologetic about the incident and assigned us a new superintendent, but it was still jarring. Under the second superintendent, the team left our property completely unsecured one day: front door unlocked, back door left wide open, side gate left open, keys to home left in construction area, and lockbox left open with correct code displayed. When we expressed our concern, the superintendent blamed us for not living there at the time (despite being strongly encouraged to move out during bulk of the demolition and construction phase) and told us he “never signed up for being the gate keeper.” Our third and current superintendent, Cory, has been one of the only redeeming aspects of working with the company.

Honest and reliable

If there is one contractor in the state of Az that I trust, it would be Ben Shoval. After dealing with Az slimy contractors, Ben presented himself very honestly. If I had an issue, he took care of it. He took our feedback with grace, and dignified it with a positive result. He also hired 2 very nice steady subcontractors that did an amazing job. We will use him again for future business.

Just completed a total remodel of our home . New kitchen and flooring and room addition . European modern cabinets and custom made for us . We saved thousands of dollars , competed on time . Great job

Can't believe what a fraudster this company is. Some we posted the last review he has posted 30 fake reviews in 4 hours. The reviews are a.fraud. Do not give this company your money or you will be sitting and reviewing him like us. That is why he has many review sites. Wow Yossi Dror, way to do business!!

Wow! We went to Home Improvement Depot after seeing one of their ads online.

We were amazed by the price, but even more amazed by the quality of the cabinets they sell. These are high quality kitchen cabinets (better quality than big box retailer cabinets) and they look fantastic in our new kitchen.

Thanks for the help Sanel

FRAUD!! SCAM!! They basically forced/bullied us in to financing window replacements with their financing company, took the money that was shelled out as an advance (was not supposed to be paid out until work was completed) and completed ZERO work. I've filed with the BBB, ROC, and submitted to Channel 3. On my way to get legal representation next. At this point the only thing we want from these liars is that financing to be revoked for work NOT done. Oh, and did I mention, said financing company said there was an interest free, no payment due period until 11.2022 but they have reported this account to the credit bureau's as being LATE (so now we are fighting with them too). Unbelievable. HOW ARE THEY STILL IN BUSINESS?? Make sure you read all the reviews, currently they have five ACTIVE ROC cases and their license expires this month (no submissions to renew either). They do not call clients back, they do not perform contracted work. The owner, Tammy is living high on the hog with all of our financed dollars. SO many people are in the same boat as us - makes me wonder if we should all ban together and file a class action suit? It also grosses me out that I had to use a star but you can't post a review if you don't at least click on one.