Best Whole Home Remodeling in Phoenix AZ
Received a quote on December 27th for 4 1/4 finger jointed primed at 97 cents a foot (Written on a business card). Arrived on New Years day and they were closed...ok sure. Arrive on 1/8 and prices were just raised to $1.10 that day..can you believe it? I asked to speak to a manager and it so happens to be the same lady that quoted us the 97 cents price. Best she can do is 1.05...fine delivery by the 13th. We verified multiple times we wanted primed not raw. I even took a sample that was raw and confirmed with the warehouse that mine would be primed and this was just a sample of scrap. 13th comes nothing, 14th nothing, 15th and I call. Apparently I'm wrong and delivery was always for the 18th between 11 and 2. I check the invoice and it says the 8th (day of purchase, clearly someone goofed and can't admit the mistake). Whatever only 3 more days. 18th comes its 2:00 and guess what isn't here and no one has called. I call and after being put on hold for 25 minutes he calls the delivery guy. And wouldn't you know it while I was on the call it was my turn and he's already on his way. What a coincidence... boards get here and guess what isn't primed... I called the manager and told him all of this. He can come pick up my order and deliver the primed stuff in 4 days (9 days after original delivery) but I'd have to pay another $150 because the invoice doesn't have the primed code on it. Like I know their invoice codings and had any ability to double check his employee's work. This company won't take another cent from me and I recommend you don't give them yours either. Poorly trained, can't follow their word and have a widespread problem with admitting when they messed up. Bush league...
bdmaz.com
2701 W Virginia Ave, Phoenix, AZ 85009