Best Vinyl Sales And Installation in Phoenix AZ

We hired Lasting Impressions last year to do the back half of our home windows and were overall very pleased. Their Salesman, Jeff Boshoven, is awesome, detail oriented and a great, upbeat personality. The drawback was they only do install, not after install clean up of the stucco/paint. So we had to find someone else to perform that which we felt was odd. Their customer service was great, Lori even got my windows all registered with Milgard and was a delight to work with.

Fast forward to this year and we decided to go ahead and do the front half of the house realizing pricing is going up! This time we got more bids and, while Lasting Impressions was not the cheapest, we felt comfortable with them and their great customer service. Jeff once again came out, took measurements and did all his part flawlessly! The install had issues. The guys spent all day on one window. They were banging and trying to jimmy it in so hard, they broke it. Don't understand why they just shave the frame a bit to accommodate the window. The interior detail was lacking this time too, poor caulking and touch up work. They ripped another windows screen.

The replacement window arrived and was installed, but the young man said he was not there to fix the touch up work. So we called Jeff who came over. We pointed out another window that looked odd; hard to tell because it is high up. Jeff said it needs to be repaired and would have the office get on it. We said okay and stupidly paid him, believing all would be done like before. Nope!

Lori, who we had worked with so well the first time now was nonresponsive. I had been asking about the window serial numbers so i could register them and the ripped screen and defective window. Finally, I emailed Jeff and got a reply from someone else. Appears Jeff no longer works there (shocking since he's the only one responsive). Lori sent a snarky email saying I had just sent my email on Friday and she had taken a day off. Well I had actually sent the email 10 days earlier... it all spiraled out of control. Karen stepped in and got our new windows registered, and advised Jeff had put in a repair request on the defective window prior to his departure, he also go the screen replaced.

Now that Jeff is gone and seeing how customer service has gone downhill, we do not recommend Lasting Impressions... their only priority is getting paid. Bummer because we had liked them. We are still awaiting the defective window being fixed... but Lasting Impressions is paid in full so they don't care!

Zack and Justin are amazing. They worked very efficient and professionally. I love the job they did from beginning to end! ????

This company delivered on their commitment and had only one minor issue which was corrected immediately. Would definitely recommend Illumination.

Do NOT shop any further. I shopped and received quotes from 5 other window businesses and was frustrated with the variance in price and quality. The really scary thing was reading the reviews on those companies, some good and a lot not so good. I just couldn’t commit to any of them. Then I found Imperial Windows & Sunscreens. I met with Ken in sales and was impressed with his knowledge and demeanor. The product was quality but that was not what sold me. The reviews for this business are top of the stars. And so many people can’t be wrong. John the owner called twice to confirm the install date. His install staff was top notch. I can’t thank installer John, Roy, Corey and Chris for a meticulous and respectful installation. I was impressed with the cleanliness that they left. This crew is the best and so appreciated. In fact, after this project, I met with Bob their blinds manager and ordered 5 blinds to compliment my new windows. Because my experience with this company was so outstanding, I am giving them the most stars available. Please give them call.