Best Traditional Repair in Phoenix AZ

By far the worst experience I have ever experienced and still experiencing with a 'reputable' company. I was willing to pay the price due to their reputation, but kind of unsure who gave them this reputation. First, I had to wait 9 months for my doors to come in and get installed. Everything they did install needs to be replaced due to defects and here I sit. Trim that does not match, doors that do not lock properly, doors that do not open properly and a door that leaks. I have sent them an itemized email, but no response from that email. March will be one year since I signed the contract with them for over 20,000 dollars. They can come up with more excuses, but no resolution. Needless to say, just be prepared for unresponsive service and please ensure you inspect what they are installing. They are beautiful doors, if they worked properly and had zero defects. I cannot and will not just be dismissive of all the issues, they need to make things right! Make sure you get everything in writing as well, because they will try to blame the customer and state we did not understand. Be wary of the sales people as well, very unprofessional after you sign on the dotted line.

Sent in an information form to Anderson and received a call right back. Seems Good...Think not. Customer Service Rep was going to send me an catalog via email and have someone call me for an in home appointment. Neither happened so I called Pella and am moving in that direction. Guess they have more business then they need.