Best Cabinet Design in Phoenix AZ

Lack of Communication, Customer Care, and Follow-Through!

We had just moved into our home in September, and after reading reviews, we made an appointment; Robert came out and, at the time, seemed very helpful. He was there to take our money and quickly forgot our name when the order was incorrect when we called to ask for his help to make it right.

Installation Day: the windows arrived in the wrong sizes/shapes. We requested the installer have someone from the office call us to explain what happened- no call or communication. An hour later, I called the main office and left a voicemail requesting someone call me before anything was reordered - no return call. I called Robert with the same information - no callback.

Wednesday, I called at 8:30 am (frustrated I was the person following up). Lissa apologized, asked to come re-measure the windows, and shared that they had already re-ordered windows without our approval. Reluctantly, we agreed to meet Friday @ 9:00.

On Friday, when Lissa was a no-show, I called the office at 9:30 to learn she had a personal matter and could not make the appointment, but the company was not aware she was even coming out to our house. At this point, we opted to ask for our deposit back to look for a different window company; from what we have experienced, this is a communication trend, and we don't have faith or trust that their communication would be different if we needed warranty assistance.

Traci, (the one person who was helpful) put us in contact with Jamie, the COO, via email, who has followed the same lack of communication style as other people in the company who didn't respond to our emails and sent us a check for half our deposit without any explanation.

We do not recommend this organization; they do not call or respond to your emails.

Ordered all new windows and slider in November 2020. We had to call constantly after 60 days to find out the status of our windows. In early February they were finally installed, but all four windows had scratches, dings and nicks on the frames and weren’t sealed properly. The contractor got angry with me because I asked them to correct it. The owner came out and made us promises, and never followed through. They ordered, through our warranty, for new windows in February 2021. We have not heard a word from them since. Now no one will return our phone calls emails or texts. And they expect us to pay for a faulty product. Terrible