Best Bathroom Remodeling Contractor in Phoenix AZ

Preferred Home did an excellant install on 7 windows at my home. They masked inside the home to prevent dust from coming inside . The work was professional with attention to detail and pride in workmanship. I would highly recommend them.

Thank you for taking the time to explain things.

I had a front entrance door that was rubbing against the door frame. The craftsman that came out was very friendly and said that he would replace a screw in the top hinge . He first tried a screw that would not go flush against the hinge. He then got two screws from his truck. He then took out another screw from the hinge and replaced two screws . These screws where both different in sizes the longer was close to 2” the other about an inch. It didn’t do much good and he recommended placing another screw into the jam on the latch side . I declined to let him do that. Based on what I observed when he started tightening my screw hinges. He was using a drill and not a screw driver. When I questioned him on this he replied that it would not strip out the screws . After he left I checked the screws he replaced and they are all stripped. They will not tighten at all. The screws had no issues before this and they all would tighten. Now I have stripped out screws and my door is still now adjusted correctly.

In response to the reply from this contractor: The reason there wasn’t a charge is because I had called to have you come out a couple of weeks ago and nobody showed up or called. So when I called the office they told me that the manager had failed to put me on the schedule in the computer. So no it wasn’t a courtesy.

When we spoke yesterday you said you could send Jay back out but on one else due to my vicinity. You also stated there would be a charge . I will be moving forward with a complaint to the BBB and the registrar of contractors . I had a reputable door company come out today and confirmed that the screws to the door hinges have become stripped out due to your service tech that came out yesterday.

I had a great experience with Optum Home Solutions from start to finish they made me feel great about the decision I made to get my new windows ? and I could not be more pleased great company great people and great customer service the call center is awesome they made me feel like family !!!

I signed with them and had to cancel which was within the 3 day cancellation window as allowed, but they never returned my 50% ($2,400) deposit. I’m an older woman living on a single income and they took $2400 from me for absolutely nothing. I honestly don’t know how they sleep at night doing business like that. They gave me the run around for months instead. It’s like Tammy Robinson likes to play with people. Beware.