Best Stone in Phoenix AZ
Roofer
Thank you Sarah for doing everything you promised . The project turned out to be quite a challenge with many layers and I appreciate that you always followed up and handle each hurdle as they occurred. I love my New Roof.
www.stonecreekroofingaz.com
10221 N 32nd St ste a, Phoenix, AZ 85028
Roofer
Update: Vertex can make any excuses they want. I will only be in my house for another ten years and what was important to me was the color. I wanted a SILVER roof and I got a DARK GRAY roof. Not only that, no one bothered to give me a heads up on the color switch. I only found out after seeing it once it was installed, which is very unprofessional and deceptive (no chance to say no). It might have happened in 2018, but it makes me unhappy every time I look at it. :-(
You can also tell a lot about the company from their response. We are sorry to see this review followed by a long discourse on why the customer is wrong, is not a good response. A good company would have responded that they are sorry to see that I am still disappointed in their service/product and is there anything more they can do?
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2018
I have had many customer service issues and was very disappointed with Vertex Roofing!! They are horrible at returning emails/phone calls and keeping customers updated.
I ended up with a color roof that I did not select!!! I was told they no longer had the color I chose, but instead of coming back and asking me, they chose another color for me on their own. It is supposedly a higher grade material, but I am still disappointed. **Update due to this darker color I have not seen any energy savings.**
Here are some of the other issues:
--After I signed the contract I received an email that said that I would be notified when my materials came in, which I was not.
--When I developed a leak around the ceiling fan in my dining room in August, it took me two phone calls and two emails to get a response. I was just told August 14th that I would be up the end of the next week or the beginning of the following. The Production Manager said that he would be out to look at the job site, which to my knowledge never occurred.
--The next few weeks were very stressful as it was raining almost every day and I was worried about more leaking. I finally called on the 23rd to see if I could get an update, since no one had been out and I didn't even know if all my materials were in.
-- Production Manager called Friday 24th to say a crew would be out early Monday and he would email me the specifics. I never received an email.
--The crew did a good job and worked around the dogs by not going in the back yard. However, Thursday when they left they said they would be returning the next day. I work from home, so I moved a few meetings from Friday morning to Tuesday morning in case of noise. No one showed up or called until around 1 pm, the Production Manager called to say they would be back Saturday morning to finish.
--Finished as promised Saturday, but I had a standing volunteer engagement and was not here when they left. I was expecting to be left care instructions/warranty information, which I never received.
--One last customer service oddity was that no one in the company that I tried to contact who has a cell phone had their voice mail set up with a message confirming their name and that they are a Vertex Roofing employee. The generic you have reached #, did not fill me with confidence that I even had the right number.
All of these issues were addressed with an apology and 1.25% discount off the price, which is not a lot, but I just wanted to be done with all the hassle.
Unfortunately, there is a part II to the saga. I never received a final receipt from the last payment (made over the phone) or the warranty information that was supposed to come from the manufacturer. I also did not approve my two raised air roof vents and whirlybird to be removed from my roof.
In fact part of the sales pitch was for an extra fee I could get a raised roof line with increased air vents all along the top to save energy. I did not have the additional money for that, but the sales representative thought it would be fine with my existing vents.
After a lot of hassle I finally got a blurry electronic copy of warranty information, my receipt, and one whirly bird installed.
www.vertexroofing.com
You can also tell a lot about the company from their response. We are sorry to see this review followed by a long discourse on why the customer is wrong, is not a good response. A good company would have responded that they are sorry to see that I am still disappointed in their service/product and is there anything more they can do?
------
2018
I have had many customer service issues and was very disappointed with Vertex Roofing!! They are horrible at returning emails/phone calls and keeping customers updated.
I ended up with a color roof that I did not select!!! I was told they no longer had the color I chose, but instead of coming back and asking me, they chose another color for me on their own. It is supposedly a higher grade material, but I am still disappointed. **Update due to this darker color I have not seen any energy savings.**
Here are some of the other issues:
--After I signed the contract I received an email that said that I would be notified when my materials came in, which I was not.
--When I developed a leak around the ceiling fan in my dining room in August, it took me two phone calls and two emails to get a response. I was just told August 14th that I would be up the end of the next week or the beginning of the following. The Production Manager said that he would be out to look at the job site, which to my knowledge never occurred.
--The next few weeks were very stressful as it was raining almost every day and I was worried about more leaking. I finally called on the 23rd to see if I could get an update, since no one had been out and I didn't even know if all my materials were in.
-- Production Manager called Friday 24th to say a crew would be out early Monday and he would email me the specifics. I never received an email.
--The crew did a good job and worked around the dogs by not going in the back yard. However, Thursday when they left they said they would be returning the next day. I work from home, so I moved a few meetings from Friday morning to Tuesday morning in case of noise. No one showed up or called until around 1 pm, the Production Manager called to say they would be back Saturday morning to finish.
--Finished as promised Saturday, but I had a standing volunteer engagement and was not here when they left. I was expecting to be left care instructions/warranty information, which I never received.
--One last customer service oddity was that no one in the company that I tried to contact who has a cell phone had their voice mail set up with a message confirming their name and that they are a Vertex Roofing employee. The generic you have reached #, did not fill me with confidence that I even had the right number.
All of these issues were addressed with an apology and 1.25% discount off the price, which is not a lot, but I just wanted to be done with all the hassle.
Unfortunately, there is a part II to the saga. I never received a final receipt from the last payment (made over the phone) or the warranty information that was supposed to come from the manufacturer. I also did not approve my two raised air roof vents and whirlybird to be removed from my roof.
In fact part of the sales pitch was for an extra fee I could get a raised roof line with increased air vents all along the top to save energy. I did not have the additional money for that, but the sales representative thought it would be fine with my existing vents.
After a lot of hassle I finally got a blurry electronic copy of warranty information, my receipt, and one whirly bird installed.
3757 E Broadway Rd #1, Phoenix, AZ 85040
Roofer
(Translated by Google) Excellent workplace
(Original)
Exelente lugar de trabajo
westlakeroyalroofing.com
(Original)
Exelente lugar de trabajo
1832 51st Ave, Phoenix, AZ 85043
Roofer