Best Composite Shingles in Phoenix AZ

As much as I want to give five (5) stars, not able to due to the lack of follow through

Actually, it started out as five (5) stars, only for the customer service to decline the second day into the project and for up to two (2) weeks afterwards.

Pros:
** Estimate was competitive, if not slightly below other quotes I had received
** First day of project, not only did they show up on time, they were early...this fact I was very helpful it would continue through the next day
** The first day the team was focus and getting it done

Cons:
** Even before the project started, I requested an call the day before because I have six (6) special needs (medical and behavioral) dogs, needed to plan a pet sitter...that call did not happen
** Second day, a gentleman came by driving the company truck to drop of replacement roof tiles. I asked when the team would arrive because if I could save money with the pet sitter, that would be great. He made a phone call and I was advised someone will call me shortly with an ETA..it was 7:00 AM at this point
** Second day, same gentleman I asked if there would be a roof inspection after the project was completely, not only did he say that there would be one, he shared what would occur. He even noted he saw a few items that needed to be addressed as he could see from the ground.
** Second day, four (4) hours later, the call never came, at this point it was 11 AM, I called the office and asked for an ETA. I was told to call another person, that person's VM stated he was on vacation, I called back to the office and it was stated I would receive a call within the hour
** Second day, a hour later, no call, I sent an email through their project management tool, that was answered, ninety (90) minutes later the team showed up to complete the job. At this point it was close to 2:00 PM, which meant I could have save a lot of money with the pet sitter
** Week after I sent an email through their portal asking if there would be a final inspection. Here was the response: Hi Kelly, Yes I will be stopping by beginning of next week.I will let you know what day before I come I responded back to let me know day and time so I could have the dogs secured
** Two weeks after above response, I sent a follow-up requesting when would the final inspection occur....never heard back

What started as wow, this is awesome, ended with disappointment due to lack of communication, follow-through, and I have to wonder based upon these gaps, what may be missing, other than what the gentleman pointed out on the second date, on my roof?

I'm very satisfied with the way that Stapleton Roofing addressed the replacement of my roof. They were very professional and very timely, even though my shingles had to be ordered. Even though they weren't the least expensive, the finished job was worth the money spent. I would highly recommend them.

Great customer service and great work overall!

Had plywood and surface damage on a large 400 sq foot second story 29 year old walk deck/balcony. Pinnacle Roofing did an amazing job repairing existing plywood, adding a second layer of plywood and applying a four step Polycoat coating. The entire staff was helpful and in constant communication with me. I had twelve different companies come out over three months for estimates and was completely satisfied with my choice and the end results from Pinnacle.

Had Nextgen roofing reroof our house. Great company from the owner to the installers very knowledgeable and professional. They did a great job and I would not hesitate to recommend them. If you need a new roof call Nextgen roofing.

Has them out a couple times and they've done fantastic work both times. Friendly, professional, able to talk through the issues and give accurate estimates. Really appreciate all the work they've done on my house!

I had leak issue with my roof and had no idea that all the wood underneath the tiles was rotted. It was a mess. A friend recommended Stapleton Roofing to me so I had them out as well as a couple other roofing contractors to look at my issue and give me estimates. I am so happy that I had Stapleton Roofing out. Not only did they give me the best estimate out of the four companies I had out but they took the time to explain how my roof ended up this way and what kind of action I could take right now. The even offer financing too. When Pat, the owner, was explaining how my roof had gotten in such bad shape never once did I feel like I was being lied to or over pitched. Pat and his staff were a pleasure to do business with and I now have a nice, new roof on our home. We feel much safer knowing that Stapleton Roofing got the job done right. Thanks Pat and Stapleton Roofing.