Best Water Line Repair/Replacement in Fort Worth TX

We had a water heater that was going out, so we requested service from our homeowners policy. That didn't go very well so long story short, we proceeded to take matters into our own hands and call different companies to get bids. We looked at Angie's List for companies. We talked with a few and decided on Wilson Home Services. The technician, Chad, was very punctual, explained things in detail and put in a brand new Rheem 50 gallon professional series electric water heater in our house within 2 1/2 hours.
We are happy with the service of this company and would recommend them to anyone looking to replace their water heater. The process was fast, easy and Chad was nice to work with.

Fixed plumbing in record time.

Overall, the company is incredibly responsive. If I leave a message before business hours, they get right back to me first thing when they open. They let me know when I'm the next stop for the technician as well as when they are on their way/getting close. Excellent communication!!!Unfortunately, we've had a lot of issues with our A/C system and so they get called out to us pretty often. Fortunately, we have a service plan that has covered many of the expenses for no additional cost. They usually are able to come out that same day...which sometimes ends up being as late as 10pm or 11pm.Jeremiah has been my tech the last 3 (or 4?) times. Even though it's late sometimes and I know he's probably had a long day, he's still super courteous, friendly, explains what work was done, and corrects the issue. I really appreciate the work that he does. :)Good company...I'd recommend them!

I purchased an entire new unit from Metro Energy in May 2019. Within 2 years the capacitor went bad. I paid for it not realizing it was a part that was under warranty. In Feb 2022 the heat went out. They came and said my unit was dirty and tried to sell me filters and a 3k cleaning system. Two days later the heat went out again. They came back out and repaired it. They performed maintenance on the unit late March 2022, still trying to sell me their filters and cleaning system. Fast forward to this month and the heat goes out again. This time the motor is blown. Their only reasoning each time they have to come out is that my filter is dirty and cause the unit to clog. I change my filters like clockwork every 30 days using the reminder on the thermostat. I googled dirty filters and my filter that has been in the unit for 20 days looks nothing like the filthy filters pictured. Even though the motor was under warranty, I got hit with a labor charge of over $400 for less than an hours work. When I called to speak to someone about the price of labor, I was told I would get a call back from a manager but that has not happened. From the reviews that I have read other customers have purchased new systems around the same time that I did and their units are breaking down every few months as well. It looks as if the product is subpar or we were not given new units that we were told we were getting. I used Metro Energy for over 15 years but now that I know I can use the manufacturer's authorized dealers, I will be finding a new HVAC company to service my unit because there is no reason for a brand new unit 3 years old to be having problems every 6 months and they are constantly blaming it on the filters while trying to sell their additional products. Something needs to be done regarding these bad units. #classaction