Best Water Heater Plumbing in Fort Worth TX

Juan did an excellent job installing new AC system and had a great attitude!

I really really really wanted to give these guys 5 stars. It was 5 star experience all the way up until the end (initial engagement and response was swift, service techs were exceptional) but when I was hit with another 500$ fee for installing hot water tanks when I was promised my bill would be a certain price “all in” and I have text message proof, I was disappointed. I was told we could split the amount to “keep the peace” as they put it, but the more professional thing to do would be to disclose the additional costs up front. In any event, i paid the additional 250, and I would use them again as I found them (for the most part) to be better than some of the other big name companies. But I would recommend them mentioning that you may have an additional 5-10% on your bill for miscellaneous install issues (even though my two tanks were plug and play…)

Great service, exactly what we needed. And was very quick.

Thanks for the fantastic service. Your crew worked so hard to provide us with an excellent heating and conditioning unit that we are very proud to have. All that you did is greatly appreciated.

Great customer service, on time and very professional and took care of the problem fast. Highly recommend this company.

I had to get a new HVAC system installed in my new house, and after shopping around I decided to go with Comfort Experts, I was sold by their expert sales guy and all their guarantees and what not, seemed like I couldn't go wrong.install went well enough and things have seemed to work fine, except when they aren't. It hasn't even been two months yet and already my system has failed twice. They came out to get it up and running the first time and did, apparently a part defect and they ended up having to unplug something and leave it dangling, it's been about 4 weeks since then and I haven't heard anything about that part getting replaced or fixed, but my AC sure is broke again.I also gave them a quote over a month ago for their 'low price guarantee' and I keep being told they will look into it by their customer quality person, still over 4 weeks later and just radio silence. I'm regretting spending 11k with this company to install a new system.I do like that their service techs will come out when you need them and get things up and running, but my overall experience outside of that hasn't been a good one.Would recommend looking elsewhere.

I purchased an entire new unit from Metro Energy in May 2019. Within 2 years the capacitor went bad. I paid for it not realizing it was a part that was under warranty. In Feb 2022 the heat went out. They came and said my unit was dirty and tried to sell me filters and a 3k cleaning system. Two days later the heat went out again. They came back out and repaired it. They performed maintenance on the unit late March 2022, still trying to sell me their filters and cleaning system. Fast forward to this month and the heat goes out again. This time the motor is blown. Their only reasoning each time they have to come out is that my filter is dirty and cause the unit to clog. I change my filters like clockwork every 30 days using the reminder on the thermostat. I googled dirty filters and my filter that has been in the unit for 20 days looks nothing like the filthy filters pictured. Even though the motor was under warranty, I got hit with a labor charge of over $400 for less than an hours work. When I called to speak to someone about the price of labor, I was told I would get a call back from a manager but that has not happened. From the reviews that I have read other customers have purchased new systems around the same time that I did and their units are breaking down every few months as well. It looks as if the product is subpar or we were not given new units that we were told we were getting. I used Metro Energy for over 15 years but now that I know I can use the manufacturer's authorized dealers, I will be finding a new HVAC company to service my unit because there is no reason for a brand new unit 3 years old to be having problems every 6 months and they are constantly blaming it on the filters while trying to sell their additional products. Something needs to be done regarding these bad units. #classaction