Best Plumbing And Gas Repair in Fort Worth TX

I always use Berkeys for my plumbing needs and I'm never disappointed. I'm excited to be going tankless and replacing two tank style hot water heater's. Kory my technician is awesome!

If you want a true look into a company's customer service. It should be measured when things go wrong. I used a loanable portable a/c to keep things cool because it would be another 5 days before they could install a new a/c unit. One of the units leaked into my wood plank flooring. It never pooled, just a steady dripping into the seems. Noticed when the planks started to curl. (yikes damage)After reporting this issue I was advised they are not liable. I let the CSR know I would be seeking an attorney's advice and asked for the manager to call me. I received a call from manager, M****. I hope they recorded the call for training purposes on how NOT to deal with a customer. (it was so outrageous I recorded it) Literally yelling at me! Whos the paying customer here approx ($7,000)?
In his screaming rage he accused me of not wanting to pay him. 'That he gets stiffed all the time'. He told me that the customer is always right motto is.. and I quote 'malarkey'. He said it was a slap in the face to loan me a cooler and dare I complain it ruined my floor. When I asked why he would assume I wasn't going to pay. He said 'it's not rocket science'. He was so angry and disrespectful. A true pathetic excuse for elevated customer service. The call ended when he said ' yeah, I got to go'
It's ashamed that this is how you are treated when you are paying for such a big job or any, for that matter. There were no considerations made for even sharing the cost of my insurance deductible to rectify the floor issue.
The sad part.. is the impression I will take from this company because of one bad seed. I would have gave them a 5 star rating based on the techs and work done.
When I host my next customer service conference, workshops and training classes. I will use the experience I had with this young man and his outrageous behavior. Good customer service is not a thing of the past. Thank you Enoch for raising the bar on the worst customer service experience I've ever encountered in the last 50 years.

It was a urgent task. All the 7 interconnected smoke detectors beeped together without smoke. The technician showed up on time and replaced all of them quickly. Although it was a little bit expensive, considering it was a same-day project and they response fast, I am very satisfied with them.

Technician was very knowledgable, curteous, polite and able to explain his operation in laymans terms. I would ask that he be the one chosen to do my HVAC servicing in the future.

I purchased an entire new unit from Metro Energy in May 2019. Within 2 years the capacitor went bad. I paid for it not realizing it was a part that was under warranty. In Feb 2022 the heat went out. They came and said my unit was dirty and tried to sell me filters and a 3k cleaning system. Two days later the heat went out again. They came back out and repaired it. They performed maintenance on the unit late March 2022, still trying to sell me their filters and cleaning system. Fast forward to this month and the heat goes out again. This time the motor is blown. Their only reasoning each time they have to come out is that my filter is dirty and cause the unit to clog. I change my filters like clockwork every 30 days using the reminder on the thermostat. I googled dirty filters and my filter that has been in the unit for 20 days looks nothing like the filthy filters pictured. Even though the motor was under warranty, I got hit with a labor charge of over $400 for less than an hours work. When I called to speak to someone about the price of labor, I was told I would get a call back from a manager but that has not happened. From the reviews that I have read other customers have purchased new systems around the same time that I did and their units are breaking down every few months as well. It looks as if the product is subpar or we were not given new units that we were told we were getting. I used Metro Energy for over 15 years but now that I know I can use the manufacturer's authorized dealers, I will be finding a new HVAC company to service my unit because there is no reason for a brand new unit 3 years old to be having problems every 6 months and they are constantly blaming it on the filters while trying to sell their additional products. Something needs to be done regarding these bad units. #classaction