Best Install Tankless Water Heater in Fort Worth TX

So nice and helpful! Richard went above and beyond to make sure everything was ok with the electricity even though it was a plumbing issue. (at 1:30 am)

This is the second time I've used Wilson Home Services to repair leaks in my home, in both cases they've been professional, curteous, thoughtful and responsive. Adam Brockelman has recently gone out of his way to make sure everything was ok and reassuring all our concerns. I will be using them for any of our home services needs going foward and wouldn't hesitate to recommend them for their excellent service.

Had a problem getting hot water consistently. L&S responded quickly to my call and Todd did a few checks on my tankless system, listened to my description of how it was behaving, and quickly zeroed in on what he thought the problem was. He had the part on his truck. Replaced it and so far so good. Very pleased!

Comfort Experts/Hobson Heating & Air is always quick to respond to a call. The dispatcher kept us readily informed as to arrival time of the technician. Our technician had some difficulty problem-solving our issue, which resulted in an extra visit. Nevertheless, Hobson was quick to respond and keep us up-to-date, with frequent communication from the technician's supervisor. All service parts were fully covered without any additional paperwork on our part.

I purchased an entire new unit from Metro Energy in May 2019. Within 2 years the capacitor went bad. I paid for it not realizing it was a part that was under warranty. In Feb 2022 the heat went out. They came and said my unit was dirty and tried to sell me filters and a 3k cleaning system. Two days later the heat went out again. They came back out and repaired it. They performed maintenance on the unit late March 2022, still trying to sell me their filters and cleaning system. Fast forward to this month and the heat goes out again. This time the motor is blown. Their only reasoning each time they have to come out is that my filter is dirty and cause the unit to clog. I change my filters like clockwork every 30 days using the reminder on the thermostat. I googled dirty filters and my filter that has been in the unit for 20 days looks nothing like the filthy filters pictured. Even though the motor was under warranty, I got hit with a labor charge of over $400 for less than an hours work. When I called to speak to someone about the price of labor, I was told I would get a call back from a manager but that has not happened. From the reviews that I have read other customers have purchased new systems around the same time that I did and their units are breaking down every few months as well. It looks as if the product is subpar or we were not given new units that we were told we were getting. I used Metro Energy for over 15 years but now that I know I can use the manufacturer's authorized dealers, I will be finding a new HVAC company to service my unit because there is no reason for a brand new unit 3 years old to be having problems every 6 months and they are constantly blaming it on the filters while trying to sell their additional products. Something needs to be done regarding these bad units. #classaction