Best Drain Repairs in Fort Worth TX

Very responsive, timely & courteous. Pricing is fair.

I cannot, in good conscience, recommend this company to anyone. I had them come out and replace my panel box, which I understand is a very complicated procedure (and I'm a first time home-owner so everything is new to me) so I had them come out and quote me. I agreed to the quote and scheduled a service. The day came and they began work on the panel promptly. They work all day and 14 hours go by. They discover that there is something wrong with the wiring and suddenly 30% of the lights in my house aren't working (when they were absolutely working before). Eventually, the boss (Paul) came out to take a look at what was going on. First of all, he tried to say that we were lying to him about it being their fault that so many outlets were not working. This was quickly put down as the employees explained that they had used a few outlets earlier in the day to power their tools. Then, he blamed his employees (who, remember, had been trying to figure this out for 14 hours without his help) for not being able to do their jobs. After about 45 minutes, together they pinpointed the problem and I was told I would have to pay an extra $400 for them to fix what they had broken. My option was either pay the $400, or have 30% of my outlets not work. Not really an option there. So I agree, another hour goes by, and they have the outlets fixed, but now the outside lights (the security lights out front) are no longer working. They then try to pass this off as an HOA issue instead of fixing the problem (again, these lights were working before they came over) and try to pack up without fixing them. When I don't let that work, they eventually figure out where they had messed up and now I finally have all of my lights working. Cool. They pack up and leave, I pay the extra money, and then I go upstairs to check their work (which I now know is something I need to do before they leave). And I find that the box isn't labeled. Not a single thing had been labeled despite that being explicitly called out in the paperwork. So I had to call and have them come over again to label the box properly. Absolute nightmare and really bad look to break something and then make your customer pay for it. I do understand that things happen, but forcing your customer into a position like that is a bad way to do business no matter which way you slice it. Look elsewhere if you need electric work done! Don't make the same mistake I did!

Victor is professional, honest, and trustworthy. All qualities that are unfortunately hard to find when in come to heating, air conditioning, and electrical work. Victor has fixed both electrical and AC issues for me. He blows away other companies I have used.

Fred was punctual, considerate, and professional. He worked around the challenges with a smile and a great sense of humor. I was pleased with his attentiveness, and with his direct approach about what was needed.

I purchased an entire new unit from Metro Energy in May 2019. Within 2 years the capacitor went bad. I paid for it not realizing it was a part that was under warranty. In Feb 2022 the heat went out. They came and said my unit was dirty and tried to sell me filters and a 3k cleaning system. Two days later the heat went out again. They came back out and repaired it. They performed maintenance on the unit late March 2022, still trying to sell me their filters and cleaning system. Fast forward to this month and the heat goes out again. This time the motor is blown. Their only reasoning each time they have to come out is that my filter is dirty and cause the unit to clog. I change my filters like clockwork every 30 days using the reminder on the thermostat. I googled dirty filters and my filter that has been in the unit for 20 days looks nothing like the filthy filters pictured. Even though the motor was under warranty, I got hit with a labor charge of over $400 for less than an hours work. When I called to speak to someone about the price of labor, I was told I would get a call back from a manager but that has not happened. From the reviews that I have read other customers have purchased new systems around the same time that I did and their units are breaking down every few months as well. It looks as if the product is subpar or we were not given new units that we were told we were getting. I used Metro Energy for over 15 years but now that I know I can use the manufacturer's authorized dealers, I will be finding a new HVAC company to service my unit because there is no reason for a brand new unit 3 years old to be having problems every 6 months and they are constantly blaming it on the filters while trying to sell their additional products. Something needs to be done regarding these bad units. #classaction