Best Cooling Equipment in Fort Worth TX

This guy has a lot of knowledge in the electrical field and knows what he's doing. Not a fly by night craigslist contractor. Nice guy, good experience, would recommend you give him a try on your next home remodel.

I had a very odd need (smoke detector changed on a 20 ft ceiling). After contacting a number of business and not having any luck, I called Wilson Home Services and they were great. They had a team out within an hour and completed the change for me. They were very friendly and professional. I’d highly recommend them and plan on using them again in the future.

I rarely post a review about a company. My latest experience with Comfort Experts made me decide to share my experience. I see a lot of positive reviews. Unfortunately, my experiences with them have not been.I started as a customer many years ago, and through the years the service was different every time. A few years ago, I had a technician come out for a tune up and the breaker outside went up in flames after the technician touched it and i was told it would cost 400 dollars to fix, No thanks.2 years ago, my AC went out. I shopped around, and Comfort experts had the best overall deal with financing in relation to my financial standing at that time. Installers came out, did their job and the fun began after that. Something did not seem right so i asked a question, sales person who sold the unit was insinuating i was not being truthful, and come to find out the installers did not install an additional piece to my unit. It did not fit, no one told me and they just left. It took nearly 2 months to resolve the issue. I had to constantly call to get status updates since no one from the company ever called me. All i was ever told was that they are working on it.I was a day away from filing a complaint to the Better Business Bureau. They refunded basically a months loan payment and i could swear i was given 3 years of their gold service plan.Now comes the reasoning that prompted me to write this review. 2 Saturdays ago, I woke up to a busted AC, i call and was told someone would come out. No talks of charges or anything. tech shows up at 930pm and is here until 130am. Looks like a compressor issue, Following Thursday tech comes out to replace the compressor. No issues there. 3 days later AC out again, I get on the phone and talk to someone i have never spoken to before. He starts talking about charges to send someone out, i asked about the last service call and was told that the person who set that up was new and should not have done that. I did argue about it and was told they have a business to run. Tech comes out shortly after and finds that the unit that was installed had incorrect parts from the manufacturer installed which caused all the issues. He fixed it and we were good to. The next day i get a follow up call about extending my service plan and that it expired. I argued that i have been told multiple dates about my service plan expiration. I was also told that if I do not pay to extend my service plan, Comfort Experts will not honor their parts or labor warranties. I was floored by this statement.To Comfort Experts,The way your company operates is awful. For a customer to have to pay to have parts and labor warranties honored is ridiculous. I was told that your technicians have integrity, but I question the integrity of the company as a whole. You seemingly do not stand behind the work your techs do or the products/services you provide unless a customer pays for you to honor it. For people on the phone to always shift blame or make statements that someone is new, is not something a customer wants to hear. It shows lack of professionalism from the individual answering the phone on top of lack of on the job training being provided to employees. I know that this one little negative review will go without anyone giving it a thought since there are so many positive reviews, but you lost a customer once and for all and all the people i know and have spoken to which is a pretty far reach around the DFW metroplex. I truly hope someone reads this reviews and feels that a change will be in order for better professionalism overall from your company.