Best Commercial Drain in Fort Worth TX

I've been a loyal customer using Team Enoch for a handful of services over the last few months. All of my experiences have been great except for the last plumbing visit. This review is mainly about the hourly billing process...the quality of work has always been fine.

I had a plumber visit this week and the hourly billing process was very unfair. The time clock started 15 min before I even got home to let the worker in. A total of 4 trips to the hardware store were required due to the plumber not properly scoping the project when making a list of items needed. The plumber made the first 2 trips (during evening rush hour) to the store all while I'm being billed for hourly work. To help expedite the job I made the remaining 2 trips to the store to get more items that the plumber didn't initially realize he needed during his first 2 store visits. The plumber was very nice, but never apologized for his oversights or for causing the job to go longer due to excessive trips to the store. I would have thought that the plumber would give me a break on the time of the job since he caused it to go longer than normal.

Since no time break was offered I contacted the billing department the next morning and explained everything. They said per GPS that the time was accurate even though an extra 15 min of labor before and 15 min after the appointment were added on. I eventually spoke with a plumbing manager who did take one hour off of the total time. I appreciate this, but I don't think I should have had to bring this to the billing dept's attention.

Lastly, unnecessary parts were purchased (purchased by the plumber and were not needed for the job) that I am still expected to pay for. When I asked for the itemized cost of the item I was told I could easily return the item to Home Depot. (No receipts or itemized parts costs have been provided.)

During quarantine, my kitchen light attempted to start a rave (flickering) and I wasn't having any part of it. After sending out service quotes to different electricians via yelp, I was messaged by Paul (owner) who had same day availability. Discussed with Paul over the phone regarding my problem and the potentials of what it could be along with general pricing. Tyler (electrician) was very thorough and consistently communicated issues and solutions. My light was fixed within two hours. It has been about a week since the fix and I have not had any issue. I remain impressed with their communication and professionalism :)

I am SO glad that I hired this company to install my new air conditioner and heating system. If I could give them 10 stars I would. Let me tell you why:

I have an old house. The central heating and air had been shoe-horned into a crawl space behind a 2nd floor bedroom. I had been limping the old system along for years, adding R-22 in greater and greater quantities every year, trying to avoid the inevitable. This year it quit for good just 2 days before Memorial Day weekend. I was horrified. I knew what a nightmare the installation was likely to be. I read review after review, looking for a company that would do a first class job under difficult circumstances without breaking the bank. Wilson Home Services came out, took pictures of the old unit jammed into the 2nd floor crawl space and gave me a quote that was much better than I expected under the circumstances. Further, they told me that they could get it installed almost immediately, the Friday before Memorial Day. Between the price and the delivery date I took a chance and gave them the go-ahead.

They showed up as promised at 9:00 AM. The job was extremely difficult, but that crew worked like crazy all day and well into the night, dismantling the old unit, pulling it piece by piece out of that tiny space and getting the new one into place. At one point Luke even offered to pay for our hotel, as there was no way we could return that night with the crew still working! (AS we were staying with friends, I thanked him and declined.) That crew stayed until 2:30 AM to finish that job the Friday before Memorial Day! They not only replaced the furnace and A/C, but noticed the beat up condition of the copper tubing and plenums and replaced those as well at no extra charge! To summarize my experience with Wilson Home Services, this is a company that promises a lot and delivers even more. And despite the obstacles, they REFUSED to give up and go home until the job was done and done better and more completely than I expected. We returned the very next morning to find the home cooled down to a lovely 72 degrees, a 10 year warranty on the A/C, a 20 year warranty on the furnace and a 2 year labor/workmanship warranty on the installation and entire system.

I would recommend this company to anyone!

Update on 8/10/20 - These guys continue to exceed expectations. My thermostat began losing power (screen going black) intermittently. I called Wilson and thought I was going to have to replace it. Justin came out, determined that it was the drain pipe backing up and killing power to the unit, blew out the pipes (a bunch of white sludge came out) and - when I told him that I had had problems in the past with losing refrigerant - checked the pressure in the system and verified that I am NOT losing refrigerant. Cost for the service? $0.00 This is one of the few Maintenance Plans that actually does MORE than I expected!

Once again, I cannot recommend this company enough. When my neighbor's AC went out, I recommended Wilson, he went with them and has had the same type of experience as me.

Very happy with the service and friendliness I received from Jordan Beall today ! Appointment was for their great tune up special. After the evaluation, he informed me on his findings and my options. Had a quick turn around on getting parts replaced while he and his trainee were still here. Thanks !

I purchased an entire new unit from Metro Energy in May 2019. Within 2 years the capacitor went bad. I paid for it not realizing it was a part that was under warranty. In Feb 2022 the heat went out. They came and said my unit was dirty and tried to sell me filters and a 3k cleaning system. Two days later the heat went out again. They came back out and repaired it. They performed maintenance on the unit late March 2022, still trying to sell me their filters and cleaning system. Fast forward to this month and the heat goes out again. This time the motor is blown. Their only reasoning each time they have to come out is that my filter is dirty and cause the unit to clog. I change my filters like clockwork every 30 days using the reminder on the thermostat. I googled dirty filters and my filter that has been in the unit for 20 days looks nothing like the filthy filters pictured. Even though the motor was under warranty, I got hit with a labor charge of over $400 for less than an hours work. When I called to speak to someone about the price of labor, I was told I would get a call back from a manager but that has not happened. From the reviews that I have read other customers have purchased new systems around the same time that I did and their units are breaking down every few months as well. It looks as if the product is subpar or we were not given new units that we were told we were getting. I used Metro Energy for over 15 years but now that I know I can use the manufacturer's authorized dealers, I will be finding a new HVAC company to service my unit because there is no reason for a brand new unit 3 years old to be having problems every 6 months and they are constantly blaming it on the filters while trying to sell their additional products. Something needs to be done regarding these bad units. #classaction