Best Yearly Maintenance in Denver CO

Received very timely and efficient response with Charles. Provided good explanation of what work needed to be done. Charles was courteous and pleasant. Will use wire nut again.

We have used Brother's Plumbing for sprinkler start up and shut down several times in the past. This year, for probably the 3rd or 4th season, we called at the end of May to schedule sprinkler start up. Brother's will only warranty their sprinkler shut down work if they also start up. Because of that, we decided to try and stick with them again. Labor shortages meant that they couldn't get anyone out to our home until the end of June, a month later. We understood that and agreed to wait.The day before they were supposed to show (after a month of waiting already), I received a voicemail saying that their tech wasn't available and they needed to reschedule. I called back and said we'd be happy to work with them, within reason. Their first offer was the second week of July, which was, of course, not acceptable. They put me on hold several times. I waited on the line for about 10 minutes while they talked amongst themselves, trying to work out the schedule. When they got back on, they said could still do the original time scheduled the next day.The next day, they were a no call, no show. When we called to find out where they were, they said they never had us on the books with an appointment in the first place. Ridiculous.I called and asked for our case to be escalated to a supervisor. I was told we'd get a call back. I also emailed them. To this day, not a word. I recognize that they're probably dealing with a combination of a short labor force and a lack of good processes due to both a labor shortage and rapid growth. Either way, they've lost this customer for life and I won't ever recommend them. All they needed to do was reach out to apologize and try to make things right. They've not bothered to do so.