Best Whole House Humidifier Installation in Denver CO

The good: once we finally got a technician to our home, he was fantastic - cheerful, helpful, did good work.The bad: They cancelled the appointment 3 times and finally showed up by duress for the 4th appointment. One of the 3 'cancellations' they called ahead. The other two they just didn't show up. Each time we called, they answered the phone with 'how can we make you smile' but when we told them how they could make us smile - by honoring their commitment, they assured us that they have to prioritize their 'customers of 30 years' over their 'new customers.'I prefer a company that simply honors their word and when they cannot keep their word, they apologize and make up for it.My wife called the owner to complain after 1 cancel and 2 no shows and he called back and left an incredibly gruff and rude message for her. I called him telling him I didn't appreciate his approach and he doubled down on how little we mean to him and how he must 'prioritize his 30 year customers over us' as if he has SO many 30 year customers. Come on. It isn't a dichotomy between those two populations.So, 1 star.If they had apologized each time they cancelled/no showed, it would be 3 or even 4 stars. I have no problem with a business simply calling and saying, 'we're so sorry, we're overbooked' or 'we're very sorry, other customers had emergencies, we'll make it up to you.' But to cancel or ignore appointments and then double down against a customer? Not good.

Matt and Warren did a great job servicing our boiler. They showed us everything they were looking at, explained how things worked, and why they needed to replace the part they replaced.They're extremely knowledgeable, professional, and kind. We would highly recommend them.